The clerk was very helpful – perhaps even eager – in wanting me to open an account. I definitely will, as a result of her pleasant encouragement.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would just like to place on record my thanks for the Sterling service I have recieved from several members of the HEY CU team while securing a loan. Firstly from Becca 26.02.26. Then Mia yest... See more
Company replied
Never had a bad experience, used credit union numerous times, application has always been straight forward and the school uniform loans are a life saver! Used them for my cb loan and the school unifo... See more
Company replied
I've consistently had positive outcomes with this credit union, having relied on their services multiple times. The application process is always simple, and their school uniform loans are incredibly... See more
Company replied
Company details
- Credit Union
- also in
- Alternative Financial Service
- Car Finance and Loan Company
- Financial Institution
- Loan Agency
- Savings Bank
About HEY Credit Union
Written by the company
Established in 1999, we are the leading credit union for people in the UK’s Humber Region.
Be part of something special – join our “Credit Union family” today:
As a co-operative, we’re owned and controlled by our Member-customers. Everything we do is for their benefit.
Members enjoy simple saving and borrowing options to make the most of their money. Access is online, by phone or by visiting one of our community branches where our friendly team loves to help.
Our Services
If you live (employed or not) or work in the City of Hull, East Yorkshire, North or North-East Lincolnshire, or work for selected employers further afield, you are eligible to join.
Savings Accounts - We offer easy access accounts, a Christmas Saver that locks funds safely away for festive spends, and Junior saving for the special children in your life. All FSCS protected. Encouraging people to catch a savings habit is our passion. Also save-as-you-earn through our employer partners.
Affordable Loans – if you wish to borrow (from £100 to £20,000) on fair and responsible terms, think of us. Lending decisions are made by people, not computers. We carefully assess each applicant's situation, focus on affordability and tailor repayments sensibly. Unlike many lenders, our rates are capped by law.
Our Mission
We are here to help our members to afford their lives and support their financial well-being – not to make profit out of them.
All members have an equal say in how we operate and we work with a range of partner organisations to make a big social impact.
Be part of something special – join our “Credit Union family” today:
Contact info
38 Brook Street , HU2 8LA, Hull, United Kingdom
- 01482 778753
- info@hullandeycu.co.uk
- hullandeycu.co.uk
4.9
Excellent
236 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good
Really good, better than doorstop loans. Really helped me out and always happy to help
25 November 2021
Unprompted review
Reply from HEY Credit Union
Thank you for your kind feedback Rozsika, pleased we could help.
I've been getting just credit since…
I've been getting just credit since 2010 and never had a problem they have always been super helpful and it has always helped me out for holidays Christmas and home shopping. Can't thank them enough
16 November 2021
Unprompted review
Reply from HEY Credit Union
It is great to hear of your good experience and very kind of you to tell us, Natasha. Thank you so much.
Great group of people
Great group of people
Always happy to help no problem to big or small.. great team great service
16 November 2021
Unprompted review
Reply from HEY Credit Union
Thank you for your kind review, Mark, we are pleased that we have been able to help.
I've been with just credit union since…
I've been with just credit union since 2013 and I still use them now I've never had any problems and they are always there to answer any queries I have merry early Christmas everyone
11 November 2021
Unprompted review
Reply from HEY Credit Union
Many thanks Rebecca, we hope you will continue to have a good experience with your credit union. Best wishes for Christmas to you too.
Excellent Service..
Excellent Service..
Excellent Rates on Loans..
Would Highly Recommend
11 November 2021
Unprompted review
Reply from HEY Credit Union
Thanks for the great feedback and recommendation Jason. Kind regards.
Amazing Establishment
I recently applied for a matched loan & the process was fast, professional & efficient. Having been a member for numerous years I knew what to expect & wasn’t disappointed. I would thoroughly recommend HEY credit union to anyone that will listen amazing, highly professional establishment
10 November 2021
Unprompted review
Reply from HEY Credit Union
It's great to hear that you had a good experience, Denise. It means a lot to the staff team to get this kind of feedback as we love helping our loyal members whenever we can.
Always very polite and well mannered
Always very polite and well mannered. Staff are always happy to help. Service with a smile always 😀
6 November 2021
Unprompted review
Reply from HEY Credit Union
We really appreciate your review, Nathan. Glad that we have been able to help. Kind regards.
the process is simple with the help of…
the process is simple with the help of very professional people looking after you every step of the way
3 November 2021
Unprompted review
Reply from HEY Credit Union
Very kind of you to say so, Mr Carter, pleased that you found it a good experience.
Excellent
Fast & efficient,
Friendly staff
Stress free
Great service
Highly recommend.
3 November 2021
Unprompted review
Reply from HEY Credit Union
Thank you for your kind review Mandi.
After spending nearly a week looking…
After spending nearly a week looking for a debt consolidation loans, looking at quotes, getting declined for most (barring stupid paydays) I came across credit union. At the time of my application I thought its worth ago due to all the different debts I had to pay.
Credit union kept me updated every step of the way and accepted my application, which was an absolute shock.
They were very helpful and paid off all my debts directly so I didn't have to do a thing.
Staff are very friendly, professional and informative and I am very happy with the experience.
I'm now only paying one company rather than 10 and I'm £60 better off a month and I have opened a savings account with them too!
100% recommend.
6 October 2021
Unprompted review
Reply from HEY Credit Union
Thank you so much for your kind review Beth. We are glad that we have been able to help you and hope that you will enjoy being a Credit Union Member.
HEY Credit Union Helpful and Constructive.
I first came across Hull and East Riding Credit Union when I needed a new boiler at my last address and they were recommended by the local council. I have always found them to be helpful, approachable and understanding, it was great to have constructive advice when I was in difficult situation.
3 October 2021
Unprompted review
Reply from HEY Credit Union
That's great to hear Pamela. We hope that we can continue to provide you with a good service as one of our Members, and thank you for the kind feedback.
Hull Credit Union are brilliant and…
Hull Credit Union are brilliant and have always been there for me and available in my hour of need. Very, very competitive loans and interest rates. Why go to back street loan sharks, cons or payday loans to pay even more than you borrowed back? Step forward Hull Credit Union. I’m all paid up now with and actually saving money in my account. Oh the staff are brilliant too.
2 October 2021
Unprompted review
Reply from HEY Credit Union
Thank you for the kind review Mr DO, we're so pleased that we've been able to help you. It gives the team a lot of pleasure to know that their work is making a difference for our Members.
I have been with the Bridlington branch…
I have been with the Bridlington branch for a lot of years and can honestly say that without the help of Tracy and Sarah who helped me every time, I would not be where I am today. This branch has been a godsend and may it continue helping people. Thanks for everything.
30 September 2021
Unprompted review
Reply from HEY Credit Union
Thank you so much for the lovely review, it means such a lot to our Bridlington team. We're so happy that we can make a difference, we love to help our members!
I have been with you for a few years…
I have been with you for a few years now very go service very nice staff
23 September 2021
Unprompted review
Reply from HEY Credit Union
Thank you for your kind words and for your loyalty as a member.
Quick and easy to apply
Quick and easy to apply, had my loan within a day
11 September 2021
Unprompted review
Reply from HEY Credit Union
Really glad that we could help you Paul and thank you for the kind review.
I love my little bank
I love my little bank, cheerful, pleasant, happy to help staff.
8 September 2021
Unprompted review
Reply from HEY Credit Union
That's great to know. We love having you as a member too, Andrea, you are most welcome.
Very helpful and excellent customer…
Very helpful and excellent customer service
8 September 2021
Unprompted review
Reply from HEY Credit Union
Thank you for your kind review Gemma, we appreciate it very much.
Really happy got to understand before…
Really happy got to understand before anything Matthew Lloyd an adviser also gave me information I didn't even know beneficial and a good way to save for the little ones too
25 August 2021
Unprompted review
Reply from HEY Credit Union
Thank you so much for your review Scarlet, we are so pleased you found Matthew helpful and that you are happy to be one of our members.
I would like to thanks special to San…
I would like to thanks special to San to make my loan application so easy. I was informed every step. I had the loan without any problem, its lovely to have credit union team and count on them.
Thank you very much
18 August 2021
Unprompted review
Reply from HEY Credit Union
Thank you so much for your kind comments Clara, they are much appreciated. A pleasure to help you.
Reply from HEY Credit Union
Glad that we could help, Leann, and your feedback is really appreciated. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.