Hull Fibre Reviews 

Very good, no issues whatsoever, competitive price, installed quickly, Liam H was very helpful.

Had no issue for months since install. However internet went off Friday night. Rang sat to be told no tech support over the weekends so I’ve been left with no WiFi all weekend and no promise it will be back on tomorrow! I have a 9 year old asd child who relies on iPad to cope throughout the day! One stressful weekend :( hopefully will be back up and running tomorrow but given lack of customer service on weekend I’m not confident!

Only been with Hull Fibre a couple of days, but the service has been superb. Mostly impressed with the customer service, especially compared to Kcom. Everyone I have spoken to has been friendly, clear and honest.

This company installed my internet on 10/09.
From start to finish, all the staff involved were extremely professional.
Even the installation gentleman who turned up and found issues that I didn't realise I had, went out of his way to solve things, he was exceptional.

Excellent
Just had mine installed all up and running in just over a week excellent service from start to finish
All the engineers where very nice and very helpful starting with the salesman then MS3 installing the broad band to hull fibre connecting us up fantastic team and everything went smoothly
Thanks would definitely recommend

Excellent company so helpful and professional I would highly recommend this company internet running perfect and fast, so happy we chose you

The workmen was professional really pleasant very polite protected my property would recommend them again

I asked on a local Facebook group which startups people were using for internet and phone because I was fed up of paying >£60 a month for broadband and phone connection. I had good feedback regarding Hull Fibre. Then Sean from the company commented on my post offering to be in touch. Turns out he lives round the corner from me. The next working day be called me exactly when promised and I signed up. It couldn't have been easier.

Installation was delayed by a week because of circumstances regarding a tree beyond Hull Fibre's control. On the rearranged day of installation MS3 connected my house to the infrastructure in the morning, and by lunchtime Hull Fibre came and installed their hardware. I was given a router extender to make sure both home offices had optimal coverage. The Hull Fibre chap made sure that I was online and connected before he went.

Download and upload speed are both phenomenal and the landline works great.

I had to call technical support (because I was being a Muppet}, the phone was answered immediately and my query resolved within 2 minutes.

So far, absolutely top notch and for half the price of Hull's heritage supplier.

Overall service up to now seems to have run smoothly. With WiFi working fine. Only thing I found out after having it installed was that there was a £25 install charge for the 12month contract which I wasn't made aware of when placing the order or signing the paperwork

Very efficient. Happy with the service and installation

Very very happy with my new service considering my last provider said that no other ms3 company could provide me decent speeds due to my area hullfiber has well passed my expectations thank you

Recently gone over to hull fibre there was a problem with cables they came out and replaced them internet was not off fir long can not fault them good work

Had my install done by MS3 and it was very tidy and the engineer was a pleasure to have around. The router was installed efficiently by Hull Fibre. Credit to Ben and Jenson in technical support for helping a technophobe like me!

This is a really good service, the signal doesn't buffer often or go off,
Very helpful staff and I would definitely recommend the service over it's competitors.

After having Hull Fibre for 3 months now, I can say that I have not looked back when I left KC for these guys. 20% cheaper a month, x3 tested faster download, x25 tested faster upload. Amazing! KC took ages to switch my Internet off, so I was able to do direct speedtests and it is night and day. Great for my youtube video uploads.
Sales guy Liam was great, came round to assess placement and if the fitters could fit in the tight spot for the cable. The emails for setup and prep were informative and very clear to ensure everything ran smoothly. Unlike KC who started chasing me for money even though I had confirmed with them I was leaving... I also got 2 free months on top of the regular monthly saving. Would definitely recommend.

every thing was done proffesionly cannot be faulted

Excellent service with knowledgable staff

Can’t fault at all, customer service is impeccable. Especially Daniel, he went above and beyond to make sure I was heard and helped. Very refreshing to deal with people that want to help rather than chat bots with automated answers and long ques for phone calls. Very pleased customer

Fantastic service. Always reply on social media if you have any problems and assisted straight away without having to send or wait for an engineer. Always easy to contact