Hulala Home Reviews 

841
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 560 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their beautiful design, high quality, and sturdy construction, often exceeding expectations. The customer service team is consistently highlighted for being helpful, responsive, and effective in resolving issues. Many also appreciate the fast shipping and generally smooth delivery process, alongside the ease of product assembly. However, some customers also noted receiving items with blemishes, chips, or manufacturing defects, such as uneven staining or faulty parts. A few other people also felt that delivery logistics could be inconsistent, with some experiencing delays, incorrect handling, or poor communication regarding tracking. Additionally, some reviewers were not happy with assembly difficulties due to mislabeled parts or manufacturing issues, and a small number reported unresolved customer service problems.

What people talk about most

Product

People report positive experiences with product, often praising the quality, design, and overall appearance... See more

Quality

Customers had positive experiences with quality, frequently praising the furniture as beautiful, sturdy,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting their helpfulness,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising fast shipping times... See more

User experience

Users describe positive interactions with user experience, often highlighting the ease of assembly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a wonderful cabinet! I have a very small kitchen and needed to upgrade the storage cabinet that I've had for several years. The one I bought from Hulala is a beautiful, real wood cabinet with s... See more

Company replied

Rated 5 out of 5 stars

The style and selections were modern and trendy. It was a matter of selecting what fit the lifestyle, need, and vibe of the room. I received my desk within 10 days and once unpacked and put together,... See more

Company replied

Rated 5 out of 5 stars

The table is GORGEOUS! No one can believe the price or that it had to be assembled! I measured and it fits my the space perfectly. I mistakenly used the wrong shipping address and Customer Care interv... See more

Company replied

Rated 5 out of 5 stars

Loved the burnt orange sectional so much that I got the gray one for another room! It’s perfect! It’s a slightly bluish grey which is exactly what I wanted! Fast shipping, great customer service, took... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Manufacturer
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Sofa Store

Written by the company

HULALA HOME is a furniture brand committed to creating adaptive, caring, and enduring living solutions. From the first design sketch to the meticulous craftsmanship in detail, every piece is made with real homes and real lives in mind. Thoughtfully engineered, our furniture flexes with changing layouts, growing families, and multi-purpose spaces, bringing lasting comfort, warmth, and ease to everyday living. With warehouses in the US, Canada, the UK, France, and Japan, we provide fast, reliable delivery and attentive service. Whether you’re creating a cozy corner, a flexible home office, or a living room that grows with your family, furniture becomes a living companion: adaptable, caring, and made to endure.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

841 reviews

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4.3

All reviews

(841)

574 reviews in the last 12 months

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Rated 1 out of 5 stars

how can i rate an item that hasnt come in

rate an item that hasnt come in? i ordered it 6/25.
i am writing this on 7/13 with a status of "no updates" .

25 June 2026
Hulala Home logo

Reply from Hulala Home

Hi Traci,

We fully understand it’s difficult for you to leave a complete review when your item hasn’t arrived yet, and we’re truly sorry you’ve waited so long since placing your order on June 25th without any new tracking updates up until July 13th.
Your package is still in transit. We’ve been pressing our carrier repeatedly to prioritize your delivery and closely monitoring the shipment progress. We will notify you right away as soon as we receive any new updates.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Great experience!

Product was exactly as described in photos. Shipping was fast and easy. Would purchase from again!

29 June 2026
Hulala Home logo

Reply from Hulala Home

Hi Katherine,

We really appreciate your fantastic feedback! It makes us happy to hear the item matches its online description perfectly and that your shipping process was quick and hassle-free. We’re so glad you had such a smooth shopping experience and can’t wait to serve you again next time.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

I had a great experience

I had a great experience. The quality of the product is exactly as they advertise. And the customer service matches the quality.

10 July 2026
Unprompted review
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Reply from Hulala Home

Hi Paul,

Thank you so much for this amazing review! We’re delighted our furniture lives up to its advertising standards, and thrilled to know our customer service team delivered the same high standard for you. Your recognition means a great deal to our whole team.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Great quality furniture

Great quality furniture, good prices!

27 June 2026
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Reply from Hulala Home

Hi Taylor,

We’re incredibly grateful for your wonderful feedback on our furniture’s great craftsmanship and competitive pricing! It means a lot to us that our products meet your expectations. Wish you a wonderful time with your new furniture every day.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars
Hulala Home logo

Reply from Hulala Home

Hi Phyllis,

Thank you so much for your lovely review! We’re thrilled you’re satisfied with your chair and impressed by our delivery crew’s service. We’ll pass your warm praise to the delivery team to acknowledge their great work. Hope your chair brings you lasting comfort!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Diane was beyond helpful

Diane was beyond helpful, patient and kind when I was dealing with a delivery that I accidentally refused. The quality of the products and the service level is outstanding.

26 June 2026
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Reply from Hulala Home

Hi Amy,

We’re so thankful for your heartfelt review and sweet recognition of Diane! It warms us deeply to hear she stayed patient, thoughtful and supportive while you sorted out the mistakenly refused delivery. We’re delighted both our furniture quality and overall service have exceeded your expectations. We will definitely share your lovely compliments with Diane to reward her attentive support. Hope you love your new pieces!

Sincerely,
The Customer Service Team at Hulala Home

Rated 1 out of 5 stars

I would give zero stars

I would give zero stars. I paid $200 for white glove delivery but the tables I ordered were just dropped off, not unboxed, not assembled. Warehouse said they would have someone contact me but could not say when or if anyone would come to finish the job. I would like to know how to get a refund of the $200 I paid for a service I did not receive.

25 June 2026
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Reply from Hulala Home

Dear Cynthia,

We are deeply sorry the White Glove service failed to include unboxing and assembly as promised, leaving you greatly disappointed. We’ve escalated this serious service failure straight to the management of our White Glove delivery partner. We’re launching an urgent internal investigation and will enforce strict corrective protocols to avoid repeating this mistake for future customers.
We truly appreciate you taking the time to share this unpleasant experience with us. A dedicated specialist has been assigned to your case to present tailored solutions. Please rest assured we will keep following up closely to get this fully resolved for you as soon as possible.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars
Hulala Home logo

Reply from Hulala Home

Hi Karen,

Many thanks for your positive feedback on both our product quality and customer service! We really appreciate your recognition and support. Hope you enjoy your furniture for a long time.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Bookshelf with fluted doors

I’m very pleased with my bookshelf. It has a modern, yet timeless, look. I had trouble assembling it at first, but I was able to speak to Eden, who was incredibly helpful. Overall, very pleased.

7 July 2026
Unprompted review
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Reply from Hulala Home

Hi Andrew,

We’re thrilled that you’re happy with your fluted-door bookshelf and its timeless modern design.
It makes us glad Eden provided patient, easy-to-follow guidance to help you finish the assembly without hassle. We will share your lovely compliment with Eden to recognize her outstanding support.
Thank you for your wonderful review and kind support!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Hulala's customer service was outstanding.

Hulala's customer service was outstanding. My fluted console arrived with a bent handle. However, once my issue was brought to the attention of customer service, it was handled extremely well. Liezel, my customer service rep, notified me of progress at every step. The communication was outstanding.

2 July 2026
Unprompted review
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Reply from Hulala Home

Hi Lori,

Thank you so much for this lovely positive review! We’re sorry your fluted console arrived with a bent handle, yet we’re thrilled Liezel offered you transparent step-by-step updates and delivered thoughtful support throughout. It means a lot to hear our customer service left you satisfied. We’ll pass your kind words along to Liezel as recognition for her attentive work. Hope your console serves you perfectly for years to come!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Customer service extremely helpful

Very satisfied with the customer service provided by Sheila & Joshua.
They made sure to resolve the issue in the quickest and most convenient way possible. They were extremely helpful and kind throughout the entire process.
Five stars to both of them.
We need more people like them.
Thanks for everything.
Martha Saavedra

21 June 2026
Unprompted review
Hulala Home logo

Reply from Hulala Home

Hi Martha,

Thank you sincerely for your wonderful five-star feedback and kind words for Sheila and Joshua!
We’re overjoyed to hear they took care of your issue quickly and conveniently, and stayed patient and friendly from start to finish. We will definitely pass your warm compliments to both of them as well as their team—this positive recognition means so much to our support staff. We truly appreciate your trust and support, hope you enjoy your furniture!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

great customer service

Had some mechanical issues with an office chair. Replacement parts were immediately sent. Very professional customer service!!!

23 June 2026
Unprompted review
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Reply from Hulala Home

Hi Charles,

Thank you so much for this lovely compliment! We’re glad we could quickly send replacement parts to fix your office chair and deliver professional support to you.
It’s always our top priority to resolve product issues promptly for every customer. Hope your chair works perfectly for you from now on!

Sincerely,
The Customer Service Team at Hulala Home

Rated 4 out of 5 stars

Ordering my new chair was simple with…

Ordering my new chair was simple with quick delivery within 4 days, excellent! The quality of my new furniture is fantastic, I would highly recommend. However I received an email at 12.01 pm on delivery day to say ETA would be 7.07 am that day ? So was rather confused ! I returned home from a dentist appointment at 12.30 pm to find my furniture delivery had been left on my front doorstep. Not ideal if it had rained !

18 June 2026
Unprompted review
Hulala Home logo

Reply from Hulala Home

Hi Julie,

We really appreciate your positive feedback about the easy ordering process, fast 4-day delivery and great furniture quality, and we’re honored you’d recommend us.
We sincerely apologize for the confusing conflicting ETA notification. This awkward situation may was caused by inaccurate estimated delivery time from our carrier. We will forward this problem to the relevant team to optimize logistics notification.
Hope your chair stays in perfect condition and serves you well for a long time.

Sincerely,
The Customer Service Team at Hulala Home

Rated 4 out of 5 stars

Charlotte 60” Computer Desk

I bought the Charlotte 60” computer desk a little over a year ago. It’s an awesome desk and matches my home perfectly. The only problem was the one leg ended up breaking on the desk so I reached out. There was some back and forth to understand the situation, fortunately they helped by wanting to give me the leg for free when I even offered to buy a new one.

I’ll give 4 stars because the desk is great, but didn’t expect it to fall apart, but overall appreciated for receiving the part for free.

19 June 2026
Unprompted review
Hulala Home logo

Reply from Hulala Home

Hi Brandon,

We truly appreciate your honest 4-star review and long-term trust in our Charlotte 60” computer desk. It makes us delighted that this desk matches your home decor wonderfully and serves you well daily.
We feel terribly sorry that one desk leg broke after one year of use. We admire your kindness for offering to pay for a new leg, and we’re glad we could provide the replacement part for free to support you. Your valuable feedback will be submitted to our product team to optimize structural durability. Thank you again for your understanding and forgiveness. Wish you a nice using experience!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

I ordered the desk chair

I ordered the desk chair, and I am a failure at assembling items purchased online. This company's product made my assembly skills a success. I believe that even those with dyslexia could assemble this product. In addition, the chair is very well designed and impressive with its wooden back. underneath and armrests. Finally, it arrived in North Carolina from California in only 5 days. This is a fantastic chair from a great company !!! It is also much superior in appearance and function to its replacement that I purchased locally.

9 June 2026
Unprompted review
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Reply from Hulala Home

Hi Kim,

Thank you so much for this amazing, heartfelt five-star review! We are overjoyed to hear this chair is incredibly beginner-friendly for assembly. We designed every part and instruction simply, so anyone can finish assembly effortlessly, even if you struggle with assembling online furniture.
It means the world that you love its delicate wooden backrest and ergonomic armrest design. We’re also impressed that your order shipped from California to North Carolina in just 5 days with fast delivery. We’re proud our chair outperforms the local furniture you bought in both look and practical use.
Thanks again for your sincere recognition and support. Enjoy your lovely new chair!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Patterned Arm Chairs

Purchased beautiful chairs used at my dining table. They are also made well and I’ve received several complements. Company also has excellent customer service and has responded to my inquiries immediately.

17 June 2026
Unprompted review
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Reply from Hulala Home

Hi Mary,

Thank you so much for your lovely feedback on our patterned arm chairs. It warms our hearts to know they look stunning around your dining table, are well-crafted, and even draw compliments from others. We always strive to reply to every inquiry in a timely manner and deliver great service to all customers. Hope these gorgeous chairs continue to bring warmth to your dining space for years ahead.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

I purchased two identical chairs from…

I purchased two identical chairs from this company. I absolutely love the look of them. One of them has failed past the warranty., And when I reached out to the company, they are willing to help me out of Goodwill. They are getting ready to ship me a replacement out of the kindness of their hearts. I am so appreciative. That replacement should be arriving shortly in my Hope is it is the exact chair and top-notch quality that will last a long time.
I greatly appreciate them working with me. In today’s world, it’s hard to find companies willing to go over and beyond for their customers. For this, I say thank you.

15 June 2026
Unprompted review
Hulala Home logo

Reply from Hulala Home

Dear customer,

We’re deeply thankful for this warm and thoughtful review. It makes us happy to hear you love the style of our chairs. We believe we should treat every customer sincerely, even when issues arise after the warranty expires. It’s our pleasure to send you a replacement chair as a gesture of goodwill. We sincerely hope your new chair arrives soon, matches perfectly with your existing one, and stays in great condition for years to come. We really appreciate your understanding and trust in our brand!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Love My New Julia Farmhouse Desk & Bookcases!

I ordered the Julia Farmhouse Desk, (2) of the matching storage bookcases and the Linzy Chair. 1st of all I've assembled a lot of furniture over the years. Everything from IKEA and Wayfair to random items from Amazon, Home Depot, etc. The Hulala furniture is way and away superior in quality, fit and finish than anything else I've put together. The packaging is over the top. Lot's of padding and high density pieces in the corners. The desk is all of 3 pieces; it's heavy as expected, but it's very simple to put together. Everything operates perfectly and it had a lot of real estate under the front edge to install cable trays. So all my technology is hidden away.

The bookcases were more complex, but I expected that. Instructions are very clear and all the parts and fasteners are labeled. I took my time and had them both assembled in an afternoon. It's pre-wired for the LED lighting and the LED strips are pre-cut with Velcro on the backside. It's the easiest thing to install and the multifunction switch is discreet and works quite well. The other quality I also wanted to mention is the finish match. The desk and bookcases color and finishing technique match perfectly. I know woodworking and this is not an accident, but a result of tight quality control.

The Linzy chair assembled like most other chairs. The quality of the chair makes it look and feel like a piece twice the cost. I've spent a good enough amount of time in it to say it's very comfortable for several hours at a time.

We're furnishing a new home and this is for my home office. So, I'll be spending a lot of time in here and will certainly appreciate the furniture for years to come.

5 June 2026
Unprompted review
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Reply from Hulala Home

Hi Patrick,

Thank you so much for this wonderful and detailed review! We take great pride in building furniture with superior quality, precise finishing and practical details, so it’s awesome that you noticed the difference right away. We carefully engineered the packaging, assembly process and functional features like cable storage and pre-installed LED lights to deliver a great user experience. Matching finishes across the collection is also something we pay close attention to. Happy to hear the chair is both stylish and comfortable for long hours of use.

Wish you many pleasant working moments in your brand-new home office, and enjoy your beautiful new furniture!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Your help line is great and they did an…

Your help line is great and they did an excellent job making sure my delivery was made with in the window that I was home

29 April 2026
Hulala Home logo

Reply from Hulala Home

Dear customer,

Thank you for your kind feedback. We're delighted to hear that our support team was able to assist you and help ensure your delivery arrived during the time you were available to receive it. Providing clear communication and a smooth delivery experience is something we care deeply about, and we're glad we could make the process convenient for you.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Easily assembled, looks great.

It was my first purchase from this company and I bought the Archie 2 cabinet for my dining room. I’m impressed. The cabinet was easy to put together, I did it on my own and I’m not great at things like this! For the cost, it looks really smart.

1 June 2026
Unprompted review
Hulala Home logo

Reply from Hulala Home

Hi Anya,

We’re glad your first shopping experience with us turned out satisfying. It’s encouraging to know you finished assembling the Archie 2 cabinet alone without much trouble. We put consistent effort into balancing affordable pricing and refined appearance, and we hope this cabinet complements your space for years ahead.

Sincerely,
The Customer Service Team at Hulala Home

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