Hugo’sway is good for someone who is a beginner trader with little capital who uses small position sizes and doesn’t hold their trades overnight. Let me tell you Their fees are ridiculous especially w... See more
Company replied
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See what reviewers are saying
It's okay, still figuring things out Reactivated my account after a while away. New platform looks nice but I'm still learning where everything is. Deposit with ETH was fast enough, I'll give them tha... See more
I have been with hugosway since 2019, I have made several withdrawals and one as recent as yesterday, my only complaint is sometimes metatrader 4 will lag and price won’t update for a few minutes, for... See more
1 STAR, Becausde there are no MINUS ZERO STARS. Complete scam, after collecting all your personal info (illegal harvesting to pass on to criminals?), no equity in account. No more logging in to accou... See more
Company replied
Company details
Information provided by various external sources
Hugo's Way is a True ECN Forex Broker for professional traders. Trade Forex or Cryptos on Hugo's Way Forex Broker. Sign up to Hugo's Way Forex.
Contact info
Beachmont Business Centre, Suite 65, Kingstown, St. Vincent & Grenadines
- support@hugosway.com
- hugosway.com
2.5
Poor
224 reviews
Replied to 27% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The new app was introduced to continue…
The new app was introduced to continue business outside of MT4 which many brokers were removed from. Everything has been working as of date and at times I may have to refresh the mobile app for freezing. But if you set your SL and TP you will be all set.
16 January 2024
Unprompted review
Reply from Hugo's Way
Thanks for the balanced review and for sticking with us through the transition!
Great news, we've completely rebuilt our trading platform from the ground up. Our new WebTrader at trade.hugosway.com launched this week and addresses those mobile freezing issues. It's fully browser-based, works flawlessly on any device, and has visual order management where you can drag your SL/TP directly on the chart.
Give it a try, we think you'll love the improvement!
Happy trading,
The Hugo's Way Team
Web trader , Mobile App and Windows Desktop app dont work. You will LOOSE your CAPITAL
Web trader, Mobile App freezes, As well as desktop app failed to download. Unable to control my trades leading to a total loss of funds. I provided screenshot evidences of all the system failures only to be told everything was working at their end. I contacted live support and she contradicted this response by saying they just fixed the issue an hour ago. Stay away unless you want to loose your funds. They used to be great, but no more. I guess they will be bankrupt soon.
10 January 2024
Unprompted review
Reply from Hugo's Way
We're deeply sorry about your experience. The platform issues you described during that period were real, and losing control of trades is the worst outcome for any trader.
We've now completely rebuilt our trading platform from scratch. Our new WebTrader at trade.hugosway.com launched this week and is designed to be stable and reliable on any device, all through your browser, no downloads needed. It includes visual order management directly on the chart.
We understand trust needs to be rebuilt. If you'd like to discuss your account, please reach out to our support team.
Sincerely,
The Hugo's Way Team
don't do it
don't do it, you will be sorry, if you do don't plan on getting any of your money if you need to withdraw any winnings, they tell you 48 hours processing and then on day 4 they say you didn't put in a bitcoin address for them to send it too. the withdrawal process will not initiate with no btc address. you cant get to a human, i was told it will be done when they get to it. they used to be good, i been with them for 4 years but something has changed.
27 December 2023
Unprompted review
Reply from Hugo's Way
We're sorry about the confusion with your withdrawal. After 4 years with us, you deserve better than that experience.
We've worked to improve our withdrawal process. For crypto withdrawals, processing time depends on blockchain confirmations, but we aim to process requests as quickly as possible. We're also launching USDC withdrawals soon which will be near-instant.
If you have any ongoing withdrawal issues, please contact our support team and we'll help sort it out.
Sincerely,
The Hugo's Way Team
Withdrawal request got rejected or huge delayed!
This broker has been removed from Mega MT4, instead using a crappy software platform called MT4 pro. I submitted my whole account withdrawal request on 12/20/23. Took 24-48 hrs for them to acknowledge your withdrawal, took another 24 hrs for them to send you email to confirm you did submitted the withdraw request. After that, around another 24 hrs, they will get back to you with another email saying will take more time 24-48 hrs to review your account activities and margin level before they process the withdrawal request. End up, i received a rejection email from their system on 12/23/23 due to missing BTC address. Trying to clarify, without submitting BTC address, Hugosway system won't allow you to submit the withdrawal request. The real reason behind this rejection is due to peak congestion and high fee they need to pay.
On 12/25/23, I did my second try to submit withdrawal request. No one get back to me until I message their platform agent on 12/27/23 morning. This time, I need to go through what I experienced the first time again. Confirm withdrawal request, they take their 48 hrs time to review, then another email telling me they need another 24-48 hrs to review margin levels. It's 12/28/23, 4:38PM eastern time now. I am still waiting for my withdrawal request to be approved. At 6:04 PM, I received the my withdrawal request rejected email for second time with the same reason. Due to high blackchain fees, they are not willing to do the withdrawal request. Submitted my 3rd request right after, let’s see how long it will take and what will happen this time.
19 December 2023
Unprompted review
Reply from Hugo's Way
Thank you for the detailed account of your experience. We're sorry for the frustration caused by the withdrawal rejections during that period.
During times of high blockchain congestion, network fees can spike significantly which sometimes affects processing. We understand this doesn't make the experience any less frustrating.
We're working on improvements, including upcoming USDC withdrawals which will offer near-instant processing at lower fees. If you have any ongoing concerns with your account, please contact our support team.
Sincerely,
The Hugo's Way Team
Since the company has changed systems I…
Since the company has changed systems I have not been able to withdraw my money….this company is not to be trusted…be aware
25 October 2023
Unprompted review
Reply from Hugo's Way
We're sorry to hear about your withdrawal difficulties during the system transition. That period was challenging, and we understand your frustration.
We've since stabilized our systems. If you still have pending withdrawal issues, please contact our support team with your account details and we'll investigate immediately.
Sincerely,
The Hugo's Way Team
Since the company changed CRM it has…
Since the company changed CRM it has turned into a pile of s***. CANNOT be trusted. I have been using for years with no problems and since the changes it seems like a big scam is in motion. Coinbase fees for deposits have gone to like 20% now. And customer service is basically non existent. You cannot trade in mobile MT4 and their own software is crap. Honestly this broker is imploding and will be no more in 2024 in my honest opinion. If you deposit on the platform be ready to find out the hard way.
14 December 2023
Reply from Hugo's Way
We're sorry about your experience during the transition period. The issues you described were real, and we took the feedback seriously.
We've now completely rebuilt our platform from scratch. Our new WebTrader at trade.hugosway.com is custom-built, stable, and works on any device. Our support team is available 24/7 via live chat.
We're also launching USDC withdrawals soon which will offer lower fees and near-instant processing.
If you have ongoing account concerns, please reach out to our support team.
Sincerely,
The Hugo's Way Team
PLEASE STAY AWAY
PLEASE STAY AWAY! The are now rejecting withdrawal's with a bogus message Like " Missing BTC Address". This is their official endgame play it will seem; lure people into depositing into their brokerage and then abscond with your money. DO NOT SAY YOU Were not WARNED!!.
While the high leverage and low deposit might be tempting to new Traders, I would highly recommend you go with a regulated broker, especially if you are new to this game, save yourself the Headaches and SCAMS SCAMS!!!
Anybody on here giving positive reviews is part of the SCAM!!! FACTS!!
9 December 2023
Unprompted review
Reply from Hugo's Way
We're sorry about the withdrawal rejections you experienced during that period.
We've since improved our processes and are launching USDC withdrawals soon which will be near-instant with lower fees.
If you have ongoing account concerns, please contact our support team and we'll help.
Sincerely,
The Hugo's Way Team
I just load and account recently,I…
I just load and account recently,I learned the new crm is to facilitate things for customer, but I discovered it is freezing, constantly logging you out and you see a message writing "unable to locate host". Secondly,before customer support was good and fast, but now you write and leave before support will come after 3 hours and reply you in the life chart especially, to talk of withdrawal I just did a withdrawal but I got a message it will take about 48hours this is the second day am waiting, above all the highest thing is this withdrawal, when I received it I will still come back to talk on that,deposit are fast while is withdrawal taking too long sir. I have use hugosway before, when it was mt4, customer support was fast, withdrawal fast, but this new crm had made things really frustrating, please try to work on this so that we will come back with Good review sir. Am anxiously waiting for my withdrawal. I will write a review on that base on this new crm.please sir try let the live chat page be active, people have problems,
27 November 2023
Unprompted review
Reply from Hugo's Way
Dear Henry,
Thank you for your feedback. We take your concerns seriously and aim for transparency in our response.
Security is our top priority, especially concerning customer funds. For this reason, we email customers for confirmation when a withdrawal is initiated. If we don't hear back within 72 hours, we cancel the request for your protection against unauthorized transactions.
We apologize for any inconvenience caused. For future withdrawals, please re-initiate the process on our platform and check your inbox and spam for our confirmation email. Responding to this email will ensure a swift withdrawal process.
Your trust is important to us, and we strive to provide a secure and smooth service. Once your withdrawal is successful, we'd appreciate if you could revisit your Trust Pilot review to reflect your experience. Your feedback not only helps us improve but also informs other customers about your experience.
For any further assistance, please feel free to reach out to us.
Hugo's Way Team
Hugo’s Way is bad
Hugo’s Way closed all my trades in a loss due to the migration. Lost 56% of my funds. I don’t recommend this broker.
25 October 2023
Unprompted review
Reply from Hugo's Way
We're sorry about your experience during the migration. Losing funds due to a platform transition is unacceptable, and we understand your frustration.
If you haven't already, please contact our support team with your account details so we can review what happened during the migration.
We've since launched a completely new WebTrader at trade.hugosway.com that's stable and reliable.
Sincerely,
The Hugo's Way Team
Thought they Stole my money.
I have been using Hugosway since 2020. I can say I never had a problem. Now that I have become profitable trading I can’t withdraw my money. When I try to withdraw I get an error message saying “whoops somthing went wrong try again later or contact support, payment361”.
I contacted support and they said In a pre typed text response “ We are presently experiencing minor technical difficulties and we are investigating the matter as we speak and are looking to resolve it as quickly as possible.
We do not yet have a time frame that I can provide you with, but if you would kindly reattempt this at a later time, that would be great!“
They don’t have a timeframe when this will be fixed. Other people can withdraw. They still are conveniently able to receive deposits.
—————————————————————————-
Update I received my money but now I’m a little afraid to use them. This is only the first problem in 3 years.
27 August 2023
Unprompted review
I recommend Hugo’s way and will continue to use them.
I’m shocked to see the reviews on this brokerage. I’ve used many.. yes it is unregulated. Some of the best traders I know use hugosway and have shown hundreds of thousands in withdrawals. Some with accounts in the 7 figures. Some with withdrawals in the 7 figures. I only give 4 stars bc I have not yet made a large withdrawal in which I plan on doing close to 7 figure withdrawal when I do.. then I will write another review. Market execution, spreads and everything else - in my opinion.. this is the best broker I have used and I will continue to use them. A lot of these bad reviews I’m reading are due to lack of overall knowledge in trading and they aren’t on the brokers end. I can’t wait to continue I use them. I have heard of people waiting a long time for decent amount of $ but nothing crazy. I pray I do not face this issue. I really really enjoy using this brokerage.
13 August 2023
Unprompted review
Reply from Hugo's Way
Thank you for the great feedback! We really appreciate you taking the time to share your experience.
We've just launched our brand new WebTrader at trade.hugosway.com, it works on any device without downloading an app and includes visual order management, 6 order types, and multi-chart layouts. Give it a try!
Happy trading,
The Hugo's Way Team
Highly recommend
Yes they ask for you to sign and picture here and there for withdrawal, but I found this good as it is securing your money. I have dealt with them for 1 year now or more and I never have had a problem of them taking my money. I highly recommend.
25 April 2023
Unprompted review
Reply from Hugo's Way
Thank you for the great feedback! We really appreciate you taking the time to share your experience.
We've just launched our brand new WebTrader at trade.hugosway.com, it works on any device without downloading an app and includes visual order management, 6 order types, and multi-chart layouts. Give it a try!
Happy trading,
The Hugo's Way Team
absolute joke
absolute joke, I done a withdrawal and these clowns ask for a paper with my signature date and amount with a license. Painful experience can't see the license, I bet they are trained to be unhelpful, they use an authenticator app. and then show us your papers. clowns don't use this broker.
Look at their reply, just a generic template and not addressing their useless support. Now if I use 2 step verification to login. I put in for withdrawal and these clowns want me to hold a peice a of paper with my signature date and saying I want to withdraw money, with me and holding my license. Question if I need a 2 step verification through authenticator to login how TF do I get in and deposit money. Don't use these guys
19 April 2023
Unprompted review
Reply from Hugo's Way
Good day Kris,
Thank you for your feedback.
We understand that due process can be frustrating however, the requests made before performing actions or granting access to any accounts must always meet global security standards.
Hugo’s Way takes pride in the reliability and security of our services and cannot compromise for any persons. There are many advanced and technically challenging ways bad actors are able to commit fraud. Hence any actions taken by Hugo’s Way to protect client funds are a necessary implementation and cannot be circumnavigated for any reason.
We hope you will see these actions as a necessary means of guaranteeing the security of your funds, based on our in-depth knowledge and experience, which we use to build procedures that solidify the protection of our clients accounts and funds; and not as a measure to frustrate any loyal customers.
Should you have any further questions whatsoever, you can reach us 24/7 via Live Chat, Email and Call-back request.
Take care,
Hugo’s Way Management
I have a BTC withdrawal that has been…
I have a BTC withdrawal that has been pending for 3 days. Is there any solution?
31 March 2023
Unprompted review
Reply from Hugo's Way
Good day Dorian,
Thank you for your feedback.
Kindly reach out to our 24/7 customer support here https://hugosway.com/contact-us/. One of our trained specialists can look into any withdrawal delays you may be experiencing. Alternatively, you may be required to action or respond to us, kindly check your email inboxes, junk and spam folders for any correspondence from us that may require a reply.
Thank you for your time, we hope to hear from you soon.
Take care,
Hugo’s Way Management
Fast withdrawal
Good Broker, deposit and Withdrawals are very Fast. Yesterday after seeing those bad reviews, i withdrew my money and I received it in less than one hour on my Crypto Wallet, i think i will keep Trading with Hugosway. I didn’t have any problem while trading.
5 March 2023
Unprompted review
Reply from Hugo's Way
Thank you for the great feedback! We really appreciate you taking the time to share your experience.
We've just launched our brand new WebTrader at trade.hugosway.com, it works on any device without downloading an app and includes visual order management, 6 order types, and multi-chart layouts. Give it a try!
Happy trading,
The Hugo's Way Team
By far the worst experience I've had…
By far the worst experience I've had with a brokeage. I changed my phone number and just wanted to have the 2FA functionality disabled so I can access my account. They made me go through hoops and hurdles just to have a functionality disabled. They requested multiple selfies and when I requested them to call me, they lied and stated they tried numerous times when I did not receive a call at all from them. As a new trader my experience was horrible and I will be sure to never use them again and let others know not to use them either. They are complete crooks.
25 February 2023
Unprompted review
Reply from Hugo's Way
Good day,
Thank you for your feedback.
We understand that due process can be frustrating however, the requests made before performing actions or granting access to any accounts must always meet global security standards.
Hugo’s Way takes pride in the reliability and security of our services and cannot compromise for any persons. There are many advanced and technically challenging ways bad actors are able to commit fraud, any actions taken by Hugo’s Way to protect client funds are a necessary implementation based on experience and cannot be circumnavigated.
We can see through correspondence with you that the main issue is a mismatch in information, the account details and documents provided do not align accordingly. Should you wish to resolve this, kindly check your emails and respond to our team, who will more than gladly assist you with this process.
Should you have any further questions whatsoever, you can reach us 24/7 via Live Chat, Email and Call-back request.
Take care,
Hugo’s Way Management
I really have no complaints thus far
I really have no complaints thus far, have been using hugos since early 2019, handful of withdrawals, decent customer support, not sure about all the negative reviews, no broker is perfect. Hopefully everything will continue as it has no issues the past few years.
7 February 2023
Unprompted review
Reply from Hugo's Way
Thank you for the great feedback! We really appreciate you taking the time to share your experience.
We've just launched our brand new WebTrader at trade.hugosway.com, it works on any device without downloading an app and includes visual order management, 6 order types, and multi-chart layouts. Give it a try!
Happy trading,
The Hugo's Way Team
Hugosway since 2019
I have been with hugosway since 2019, I have made several withdrawals and one as recent as yesterday, my only complaint is sometimes metatrader 4 will lag and price won’t update for a few minutes, forcing me to view a chart from a different provider. Other than that spreads are usually 2-6 pips so the broker is better for swing traders rather than scalping. Overall, no real complaints here
3 February 2023
Unprompted review
Hugo's Way manipulates the charts in…
Hugo's Way manipulates the charts in MT4. If you start winning, they start manipulating to make you lose your profit. Pay attention. Use another regulated broker. Nuff said.
9 January 2023
Unprompted review
Reply from Hugo's Way
Good day,
Thank you for your feedback.
Each broker uses different liquidity providers; there will always be discrepancies between prices and spreads. It is redundant to make comparisons with other brokers as different factors will influence each liquidity providers numbers. Please keep in mind socio-economic events and market volatility, planned or unexpected, can greatly affect prices in a short period of time as well. Following fundamental factors such as news, as well as regularly utilizing an economic calendar, may assist in preparing for adverse price movements.
If you are able to provide a trade ID to our 24/7 customer service team, we would be happy to carry out a thorough investigation of any trades you feel may not have executed accordingly and a member of our specialty trading department will be in touch with you as soon as the review is complete.
We hope you will reconsider doing business with us based on the above information.
Should you have any further questions whatsoever, you can reach us 24/7 via Live Chat, Email and Call-back request.
Take care,
Hugo’s Way Management
Hugo's way will steal your money and call you crazy
10/14/2021 made a deposit of 145 to hugos way,
10/06/2022 a withdrawal of Historical Trade Archive took 141.56.... I have no idea how or why, so I contacted hugos way, they opened a ticket, and told me "I would like to inform you that following the conclusion of our investigation we are unable to uphold your claim and as such, we will not be reimbursing you" but there is no record of a trade being recorded, no record of my money being deposited to me, no one has accessed my account. They stole money from my account and claim it disappeared. WILL never recommend to anyone. The person replying to my initial email didn't even bother explaining where the funds went, almost like the question was being avoided.
16 December 2022
Unprompted review
Reply from Hugo's Way
Good day,
Thank you for your feedback.
Kindly note, what you are seeing is a standard Historical Trade Archive (HTA).
Please be advised that the historical trade archive is merely a condensed report of past trades on your account and thus, has no additional impact on your account. This is done approximately every 3 months in order to help the system in storing the data and function effectively. Should you require your account history you can request a full decompressed statement showing every transaction from our 24/7 customer support channels.
Please feel free to reach us via Live Chat, Email and Call-back request should you have any questions regarding your HTA.
Take care,
Hugo’s Way Management
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