Hugglys Reviews 

The mechanics are so loud, it's such a shame as idea in theory is great otherwise.

Far too loud. No ability to lower volume. Breathing makes a loud clicking sound and now a few days after is making a squeaking sound too. Not contacting company after looking at previous reviews. Was bought as Xmas present so is now over 14 days. I do not want the stress.

Terrible cheap product. Looks like something from a pound shop. Would not recommend at all. No instructions came in plastic bag. Cheap cheap product. Such a disappointment.

Ordered a Stitch Huggly. Terrible quality. Poorly packaged in an envelope, no box or proper packaging. I thought I was ordering from a UK company but it took ages to arrive and the tracking info given showed me it came from China. The breathing motion is awful, really loud mechanical sound which is louder than the breathing noise, the lullaby music is very loud - too loud for bedtime. The compartment to insert the batteries in the back has exposed wires, not at all safe for little hands. So disappointed.

Bought 2 for my children. They arrived in cheap plastic bags which made me concerned that they were not as good quality as the website looked. Both opened on Christmas Day. One stopped working within 6 hours the other in 12. I have emailed the company twice and sent a Facebook message and no reply.
I would advise people not to buy from this company.

These items are not fit for purpose!
1. Parts are missing - ordered 2 and one has no back to conceal the batteries the other has no on off switch !
2. The Koala bear sounds like a helicopter when its tummy expands. Hardly helps with sleep - not fit for purpose In actual fact !
3. No instructions provided

Bought these for Christmas Eve boxes and didn’t test or remove packaging within the 14 days refund window
So now the company refusing to replace or refund!

Loud and cheaply made. The "breathing" is so loud and you can ear the mechanism inside moving. Not calming at all.

Rubbish unsafe product.

Rubbish customer services, offer "20% money back" when i requested a refund on the same day of delivery, should have 14 day cooling off, customer service is dreadful.

Bear has no box, labels, instructions, just cheap fake rubbish arrives vacuum packed and squashed in to a jiffy bag envelope.

Avoid!!

Update... never got s full refund, was offered 30%, the 50% i kept asking for the return address. Eventually one was provided which is in China, and as the customer you have to pay the postage which is obviously a fair amount so I gave up and settled for 50%.

Don't trust the cute ads and nice website. Fake Disney Stitch, one leg was shorter than the other and the paws weren't even straight. Dreadful!!

Disappointed with the product. They are pretty cheap looking and not worth the price. The breathing sound is not comforting at all but rather very loud and strange sounding, with no way to adjust the volume. I bought two , one arrived not working. Delivery takes a very long time. Would not buy again unfortunately.

Scam. Ordered as from a UK address. Currently tracking in Kansas after being shipped from China. I'm not even sure these will ever arrive. Do not order from this Scam company. Ordered well before Christmas. Sending updates claiming to be on route but again fake lies to lead people to believe it is a UK company. It is not. Be aware. Do not order.

We ordered 2 bears and none of them work, took over 2 weeks to come very disappointed, i even went a brought new batteries and one of the bears come with no on/off button, i also rhink there very overpriced and rubbish DO NOT BUY

No safety standards. Exposed wires inside
Breathing sounds like darth Vader making a heavy breathing phone call. It’s actually so bad it’s funny but would scare a child.
Very large and hard edged box inside so not comfy
Customer service refusing a return so going to go through PayPal now.
Nightmare company.
Oh and the London address on their site is fake they don’t have an office there !!!

Don't buy!
I got the sloth for my son. It was poorly made, cotton and stitching poor on the head. Mechanism really loud on the breathing. Music is poor quality and really loud.
When I asked for refund they would not provide, 14 emails later they offered me 50% refund which I took as it was taking up too much of my time. Customer service was poor and didn't listen to the fact I wanted to return and get a full refund.
Battery pack was also glued which felt unsafe to let my son sleep with.
Definitely do not buy.

Bought 2 of these on the 3rd of December for my children for little Christmas eve presents opened them one was all ripped at the back and the breathing noise out of them is like something out a horror movie scarers the children more then calm them wouldn't recommend, can't send them back because it's over 14 days, every other shop has offered an extended Christmas return but not these.

I bought two of these to help with anxiety and stress in my house. I am beyond disappointed. The mechanism is louder than the soothing noises they make, one has no battery cover, and the music sounds as if it has been recorded in a bar. I am very unhappy with them and would not recommend.

Horrendous company. Cheap crap. Purchased 2 of these for my children. Both stuffed into one small bag so misshapen by the time they eventually arrived. The stitch one is broken and very noisy. Makes “breathing noise” if you can call it that, the motor is louder than anything else. The tummy does not move as advertised. The other one is an otter apparently. It has a so cheaply made the wiring is a mess and the “fur” is so cheaply made it’s thin and see through. Over in total crap. Contacted customer service they quoted their own returns policy at me, incorrectly I may add and said I have no come back on them as they I can’t return them as I have had them over 14 days! There is no time limit on returning faulty products on their policy. Faulty is faulty. Steer clear and don’t waste your money. Let’s see what Louise from customer service says. I can bet I won’t see a penny of my money back or get another one as a replacement.

Disappointing to have a Christmas gift that simply do not even work. You put on batteries and then nothing happens.
Very cheaply built and very hard in the middle. No padding at all. Really garbage product

Not received my order. Contacted customer service and have been completely ignored. I commented on their FB post and it was deleted.

The product is not the quality or size as of promotional material and hardly hugely with a large plasuct box inside.i have requested a refund and been offered 5%, 10%, 30%, 50% they are in breach of their own refund policy!!!

I purchased 4 of these , they took a long time to come and when the arrived the had stuff all four in a very small bag , by the time I got them one was hanged of the bag and was damaged , firstly I couldn’t get any of them to work but I Emailed the company and they told me what to do . I sent a video of the one that wasn’t working and they immediately said they would send a new one , which has arrived in time fr Christmas. My grandchildren love them , although the breathing seems awful to me !! . Not everything is bad about these especially it it helps my autistic granddaughter to sleep