Huffkins Bakery Online Store Reviews 289

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their delicious taste, freshness, and high quality, with many expressing intent to reorder. The delivery service is frequently highlighted for its efficiency, promptness, and careful packaging, ensuring items arrive in perfect condition and on time. People also appreciate the ease of the online ordering process and the helpfulness of the staff. However, some customers also noted issues with the ordering process, experiencing long wait times and unhelpful staff. A few people felt that the quality of some items had declined, and there were occasional problems with incorrect orders or insufficient portions.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the delicious taste of items... See more

Quality

Customers consistently note positive experiences with quality, praising the scrumptious and delicious cakes,... See more

Delivery service

Consumers find the delivery service to be positive. Many reviewers praise the prompt and reliable delivery,... See more

Order

Reviewers highlight positive aspects of the ordering process. Many customers found the website easy to use... See more

Staff

Clients share positive opinions on staff, frequently praising their friendliness, politeness, and efficiency.... See more

Based on these reviews

Rated 5 out of 5 stars

I’m a cheese scone fanatic & have “sampled” many different ones. Huffins Bakery cheese scones are sumptuous & delicious, very fresh very cheesy and I’m thrilled to have found your outlet. I will b... See more

Rated 5 out of 5 stars

My first time at Huffkins. I enjoyed a delicious fresh Victoria sponge cake and latte coffee at the Oxford Street John Lewis. The cafeteria was spotlessly clean, the staff were very friendly, polite a... See more

Rated 5 out of 5 stars

I ordered some lardy cakes as a gift for my father, I'm reliably informed they were delicious :) ....they arrived on time and in perfect condition. It was quite expensive for postage, but the product... See more

Rated 5 out of 5 stars

Visited Huffkins in Stratford upon Avon for afternoon tea today. The service was bit quick but the staff were all very accommodating and the food and portion sizes, we amazing. A good fresh selection.... See more


Company details

  1. Bakery
  2. Corporate Gift Supplier
  3. Gift Basket Store
  4. Gift Shop
  5. Restaurant Supply Store
  6. Tea House

About Huffkins Bakery Online Store

Written by the company

Huffkins is an award-winning British bakery based in the Cotswolds.

Offering a range of gift ideas and bakery delights online for UK delivery. Enjoy our best sellering afternoon tea at home or indulge in delicious Lardy Cakes.

Looking for the perfect gift? Make someone smile with a gorgeous gift hamper, brimming with artisan fine foods (and an optional tipple!). You'll also have the option to schedule a future delivery date and include a gift card with your personal message.

Huffkins craft bakers make and bake in small batches, using time-honoured family recipes. Ingredients are sourced locally in the Cotswolds for the highest quality and authenticity.

Huffkins also has a number of tea rooms in the Cotswolds and London, serving breakfast, lunch, afternoon tea and artisan coffees. Hosting a part or event? You can also pre-order buffet food for collection! Find your nearest location here.

Corporate catering and corporate gifting is also available. Please contact us for more information.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

289 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

ITEM MISSING NO WAYTO CONTACT ABOUT…

ITEM MISSING NO WAYTO CONTACT ABOUT REORER

29 February 2024
Huffkins Bakery Online Store logo

Reply from Huffkins Bakery Online Store

Hi Jacynth, we're sorry to hear about this. Were you able to make contact in the end for this? Please email kayleigh@huffkins.com if not. Thank you - Kayleigh

Rated 5 out of 5 stars

Birthday gift.

I bought a Huffkins gift voucher for my friends birthday which she can use for breakfast, lunch or afternoon tea. Your online website was easy to follow and the voucher arrived as stated. I will definitely be using this online service again.

12 January 2024
Rated 3 out of 5 stars

The cheese afternoon tea …

The cheese afternoon tea was promptly sent out however DPD service was poor. Delivery not conducive for afternoon tea time. Evening delivery. Then a late delivery time posted, then no delivery due to circumstances. However Huffkins customer service excellent. Replacement parcel delivered in a timely manner and the recipient so enjoyed the contents. Thank you.

11 January 2024
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. DPD messed up the delivery but Huffkins sorted out the problem very swiftly and efficiently. The product is excellent too and I will be repeating my order very soon.

3 January 2024
Rated 4 out of 5 stars

Good customer service

Took exactly one month to arrive. Top half of the Lardy cakes were dry & the bottom half was slimy. Wouldn't buy again.
Update: Huffkins contacted me & explained calendar system - might have been my mistake - sorry! Are sending me a complimentary pack to try again. Can't fault customer service.

27 December 2023
Huffkins Bakery Online Store logo

Reply from Huffkins Bakery Online Store

Hello Deborah, we're sorry to hear about your disappointment. We've taken a look into your order history and noticed your order was place on the 29th November, but with the 28th December selected as your delivery date. This may have been an accident with our calendar functionality, and once again we'd like to apologise for this. Orders are typically delivered next day (Tuesday - Saturday) if ordered before 12pm.

Regarding our lardy cakes, this doesn't sound like the usual Huffkins standard, and we'd like to rectify this. Please email me at kayleigh@huffkins.com and I will look into this further for you - Thanks, Kayleigh

Rated 5 out of 5 stars

Really Great Service

The items arrived very quickly and were really well packaged too.

Some people are going to be made up with their Christmas pressies I can tell you!

6 December 2023
Huffkins Bakery Online Store logo

Reply from Huffkins Bakery Online Store

Thank you for taking the time to leave your review Dave, we're so pleased to hear you are pleased with your Huffkins parcels. - Kayleigh

Rated 5 out of 5 stars

Just brilliant

Just brilliant, couldn't ask for better quality & service

5 December 2023
Huffkins Bakery Online Store logo

Reply from Huffkins Bakery Online Store

Delicious! We’re so pleased you enjoyed your tasty handmade Huffkins treats. We hope you can enjoy some more again soon. Thanks - Kayleigh

Rated 5 out of 5 stars
Huffkins Bakery Online Store logo

Reply from Huffkins Bakery Online Store

Delicious! We’re so pleased you enjoyed your tasty handmade Huffkins treats. We hope you can enjoy some more again soon. Thanks - Kayleigh

Rated 5 out of 5 stars

Great all round

Love your cakes. Visit John Lewis Cheltenham and staff are good so sent for voucher to give as Christmas gift and was impressed how quickly it came.

1 December 2023
Huffkins Bakery Online Store logo

Reply from Huffkins Bakery Online Store

Delicious! We hope you were also able to treat yourself to something tasty. Thanks - Kayleigh

Rated 5 out of 5 stars

Amazing taste and a generous size

Amazing taste and a generous size. Would definitely recommend Huffkins!

1 December 2023
Huffkins Bakery Online Store logo

Reply from Huffkins Bakery Online Store

Thank you for taking the time to leave your review Saika, we're so pleased to hear you are pleased with your Huffkins parcels. - Kayleigh

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