This company is a real pain. Recently had a 7 day void period between tenancies and providing an itemised bill for the 7 days standing charge seem to be beyond them. First they pluck £35 out of the... See more
Company replied
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I called up due to an ongoing issue. I’ve been having with Huddle for the first time. I spoke to someone who took the time to properly understand the situation and ensure it was resolved. Luke was abs... See more
Company replied
Spoke to Luke who resolved the situation with a calm, dedicated, professional level of customer service which anybody in a crisis can only hope for. Good going Luke keep up the good work.
Company replied
Daniel sorted out my extremely worrying problem with Huddle in a very calm and kind way. I felt so relieved speaking to him today and so thankful that is now resolved and that it was Huddle making th... See more
Company replied
Company details
Written by the company
We’re trusted by thousands of student and professional house shares to deliver simple, affordable, and eco-friendly bills packages. We bundle all your household utilities into one easy monthly payment, and each housemate gets their own account, so you're never responsible for anyone else's share. Pick and choose from our flexible range of services, including electricity, gas, water, broadband, and TV licence. We’re proud to offer top-tier service, from 100% renewable electricity to lightning-fast 1GB broadband. And as part of our commitment to the planet, we plant a tree for every new house that signs up.
Summer Sign-Up Offer!
Written by the company
- Get a FREE £50 Amazon Voucher with sign-up code AMZN50
- https://www.huddle.uk.com/signup/initial
Huddle's Green Promise
Sustainability is at the heart of Huddle's ethos - and we're proud to to the greenest bills provider.
We provide 100% renewable electricity to all of our properties and plant a tree for every sign-up, helping to rewild the Scottish Highlands. Take a look at Huddle's grove here https://treesforlife.org.uk/groves/190617/.
Contact info
Gable House, 239 Regents Park Rd, N3 3LF, London, United Kingdom
- 0113 880 0853
- info@huddle.uk.com
- huddle.uk.com
3.1
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
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So today huddle tried to take money…
So today huddle tried to take money from.my account by entering my old bank details this is a breach of back rules absolutely disgusting that the have illegally put in old details to try steal money I will be reporting this to the police absolutely shocking and I and so angry they are nothing but scam artist and thief's police will now be Involved in this matter im fuming you are a disgusting low life company how dare you enter old details from a card you had on your system. They say I owe a £1000 debt. But for over two years ive told them I want a breakdown of how they have come up with this there reply we cant do that you can now get stuffed for this money I will see you in court the police said this is a criminal offence you can now deal with this matter in court avoid these people at all cost how dare you enter old bank details to take this money 🤬🤬🤬🤬
1 August 2026
Unprompted review
Reply from Huddle
Hi John,
We understand that managing energy balances can be stressful, but we want to clarify how your account and payments are handled.
Card Charges and Legal Payment Rules
When you upload card details to your account, you authorize us under our terms and conditions to collect payments owed for energy supplied via a Continuous Payment Authority (CPA). Energy companies are legally and contractually permitted to attempt payments using card details uploaded to the account to recover unpaid balances accrued during your tenancy.
Account Accuracy & Breakdowns
We have consistently provided full visibility into how your balance was calculated:
Itemised Monthly Statements: You have been provided with monthly bills and breakdowns showing exact tariff rates, daily standing charges, VAT, and overall usage.Real Meter Readings: Your balance is based on real meter readings taken from the property- not estimated figures.
Affordable Repayment Options: We recognise that a £1,000 balance can be difficult to pay at once. In the past, we agreed to lower, flexible payment plans tailored to what you could afford to help clear the balance over time.
Next Steps
We want to work with you directly to resolve this. A representative from our team will reach out to you shortly to provide another copy of your usage breakdown and discuss setting up an affordable payment plan moving forward.
Kind regards,
Huddle
Absolutely appalling experience
Absolutely appalling experience. We are four female students who lived in a shared uni house. Huddle have been chasing us for energy bills covering a period when we were not living there.
They have refused to accept our meter readings to correct the bill, ignored Energy Ombudsman involvement, and still keep threatening court action and credit controllers.
They ignore emails for over four weeks (the Ombudsman even pushed them to reply and they still haven’t). Yet the threatening letters and texts continue non-stop. Completely unprofessional, unresponsive, and aggressive when it comes to collecting money.
Avoid at all costs if you’re a student or in a shared house. They will bill you for periods you weren’t there, refuse evidence, ignore official complaints processes, and just keep the threats coming. Disgraceful.
1 May 2026
Unprompted review
Reply from Huddle
Hello Alfreda,
Thank you for sharing your feedback. And we apologise for any frustration caused here.
We would like to clarify the facts regarding this account.
Following an independent review, the Energy Ombudsman officially upheld our position on account liability. Under UK energy regulations and standard lease terms, legal responsibility for utility charges begins on the start date of the tenancy agreement, regardless of physical move-in dates or non-occupancy periods.
We fully cooperated with the Ombudsman throughout their investigation, accepted their decision, and implemented all required actions, including waiving late fees and applying a goodwill credit to the account.
Billing during unoccupied lease periods follows statutory guidelines for deemed contracts, and industry-standard calculations are required when opening meter readings for a tenancy start date is not supplied.
We remain committed to supporting customers with flexible, interest-free repayment plans for any remaining balances and encourage direct contact with our team to arrange this.
Kind regards,
Team Huddle
Reply from Huddle
Hi Luca,
Thank you for the 5 star review!
We are happy that Yves was able to help you with all of your queries!
Wel'll be sure to pass your kind words on.
Best Wishes,
Team Huddle
Yves was very helpful and took the time…
Yves was very helpful and took the time to explain to me what I needed to do and stayed on the phone till it was sorted.
30 July 2026
Unprompted review
Reply from Huddle
Hi Maisie,
Thank you for the 5-star review!
We are so happy to hear that Yves was able to help you with all of your queries! We'll be sure to pass your kind words on.
Best Wishes,
Team Huddle
I have never dealt with a company as…
I have never dealt with a company as disorganised and frustrating as Huddle. From the start, there was zero confirmation our account was activated. No email replies, no calls, no explanation for three months. The fact that their emails go to spam is a sure sign this company is not quite right. We had to discover through another company that you were supposedly managing our bills. During that time, we were never told meter readings were needed. We were left completely in the dark. Then comes the billing chaos. You tried to charge us for Wi-Fi you never provided while we had Virgin Media set up privately, and you attempted to charge for water that we already paid directly to the supplier. Getting a refund was an exhausting fight.
Communication has been dreadful. Long phone queues, slow email replies, no continuity. Every time, we had to repeat everything to someone new. Meanwhile, our monthly payments kept rising. Even after we turned off the heating and left the property, we were told the bills continued to rise. Now, you expect us to pay160 pounds for just an eight-day period? That’s absurdly unjustifiable. And, important emails conveniently arrive late Friday so we can’t contact anybody until Monday, which makes it feel like your systems are designed to avoid accountability. In short, expensive, unreliable, opaque, and frankly stressful. I would strongly discourage anyone from using Huddle.
As a direct result of our experience with Huddle, we have actively discouraged others from using your service and have recommended your competitors instead. Whenever conversations come up, including at university housing events and provider fairs, we share our experience because we genuinely believe people deserve to know what they’re signing up for. We’ve also taken the time to leave honest reviews across every platform available to us, in the hope that others can make a more informed decision before choosing Huddle. Huddle turned what should have been straightforward bill management into one of the most frustrating experiences we’ve had. We will continue to recommend friends, family, fellow students, and anyone looking for a bills package to choose a different provider.
20 July 2026
Unprompted review
Reply from Huddle
Hello Megan,
Thank you for sharing your feedback and for speaking directly with our senior complaints team to walk through your account.
First and foremost, we want to sincerely apologise for the correspondence times, hold queues, and communication hurdles you experienced throughout your tenancy. You deserved a much smoother, more accessible experience from day one, and we fully recognise how frustrating it was to deal with long wait times, delayed email responses, and having to repeat your situation to different advisors.
We are glad that following your recent conversations with our customer service team and complaints department, we were able to fully break down your final energy calculations, clarify how the usage charges were calculated, and resolve the billing confusion. We appreciate your understanding regarding the energy usage aspect once it was properly explained.
That said, we take your feedback regarding the broader customer journey from the initial account setup going to spam, to the delays in removing water and broadband charges - extremely seriously.
Please be assured that we have used your experience to review staff handling internally and implement training. Furthermore, we have made key improvements to our customer support operations, and we believe these correspondence delays and hold-time issues should be sorted now to ensure our team is far more responsive moving forward.
Thank you again for working with us to get everything clarified and for taking the time to provide detailed feedback that helps us improve.
Best regards,
The Huddle Team
Cowboys. Avoid company
Keep trying to contact me demanding payments despite the fact we ended our contract with them over a year ago and no longer live at the address. Just avoid this company, absolute thieves.
16 July 2026
Unprompted review
Reply from Huddle
Hello Laura,
Thank you for sharing your feedback. We would like to clarify the history of the account to ensure there is no misunderstanding regarding these charges.
Our records show that a fixed-term contract was successfully opened online. This agreement was subsequently cancelled just over a month later, which falls outside of the standard cooling-off period. Following this cancellation, the account was finalised, and a final statement was issued on November 13th, 2025, detailing the outstanding debit balance for the period the contract was active.
As this final balance has remained unpaid, our automated credit control processes have continued to request the outstanding payment. We always aim to resolve these matters transparently and encourage you to reach out to our team directly so we can help you settle the remaining balance.
Best regards,
The Huddle Team
Daniel sorted out my extremely worrying…
Daniel sorted out my extremely worrying problem with Huddle in a very calm and kind way. I felt so relieved speaking to him today and so thankful that is now resolved and that it was Huddle making the mistake on my account.
He was very professional and explained everything as he was sorting it out. Very happy with his approach.
13 July 2026
Unprompted review
Reply from Huddle
Hi there,
Thank you so much for taking the time to leave such a wonderful review.
We're so glad Daniel could get everything sorted out in such a calm, kind, and professional way to take that worry off your shoulders. We'll make sure to pass your kind words on to him.
Best Wishes,
Team Huddle
Awful company that keep trying to…
Awful company that keep trying to charge me based on estimated usage of 5 people in the house, when the house has been empty this last year. They are well aware that the house is empty as I've informed them by telephone and email several times. House was sold, in a probate sale, and final meter readings provided, and yet they are still trying to charge based on average estimates. This is a bereavement case and they've caused much added grief, where they need not have. They've had a copy of the death certificate and photos of meter readings but they either do not process them or reject them (even with time stamped photo evidence of the meter readings). The amount of time I've wasted trying to get them to correct the bills is ridiculous. This is fraudulent behaviour and very bad customer service. Most other people I've spoken in relation to my late mother's estate have had bereavement teams that have been kind. Huddle's incompetence is cruel.
Edit to add a response to Huddle's reply: you've had the meter readings for a month, with photos that are time stamped. I've sent 6 further emails to chase you to use the meter readings provided, and and yet you've still sent two bills based on estimated meter readings in that time. Calling them the final bill. If this isn't fraudulent behaviour, I don't know what is. I imagine you take advantage of a lot of people this way. Please just send me the real final bill so that I can pay you and close all contact with you.
12 July 2026
Unprompted review
Reply from Huddle
Hello Sam,
Please accept our deepest condolences for your loss. We are incredibly sorry for the added distress and frustration this situation has caused you during an already difficult time.
We want to assure you that there is absolutely no fraudulent intent. By UK energy regulations, when actual meter readings are not present on an account, suppliers are legally required to issue bills based on automated industry estimates to ensure the energy supply remains accounted for. Because these estimates are generated by a centralised industry database based on historical data, the system continues to apply them automatically until verified readings override them.
We can confirm that the final meter readings you provided have now been successfully received and approved. We are currently rebilling the account to reflect your exact actual usage, ensuring you only pay for what was used up to the sale of the property.
A member of our team is reaching out to you directly via email with the corrected details. Thank you for your patience while we get this sorted for you.
Kind regards,
The Huddle Team
Katie
Katie, was able to help me quick, efficiently and professionally after i talked her through my ongoing payment schedule issue, I am very satisfied with the service I recieved.
9 July 2026
Unprompted review
Reply from Huddle
Hi Tiegan,
Thank you so much for taking the time to leave a 5-star review!!
We're so glad Katie could get everything sorted out quickly, efficiently, and professionally to resolve your ongoing payment schedule issue. We'll make sure to pass your kind words on to her.
Best Wishes,
Team Huddle
£700 for 2 months electricity supply in 2 bed flat
I moved into a flat and huddle was the supplier. I received a bill 2 months in for over £700. I am a single occupant out of the property at work in excess of 60 hours per week. I contacted them on numerous occasions with very little support. They then sent someone out to complete a ‘welfare check’ while I was out at work and charged me £60 for nothing. I paid the £700 just to close the account and then received an email stating ‘7 day court action warning’ and telling me I still owed them £50! Impossible to speak to anyone because the phone lines are only open Monday to Friday 9-5 when I am at work myself. Cannot be trusted - daylight robbery! Avoid at all costs!
8 July 2026
Unprompted review
Reply from Huddle
Hi Hannah,
Thank you for taking the time to leave your review. A senior member of our complaints team is already personally reviewing your case and has sent a comprehensive email to you today so we can get this completely resolved for you.
Understanding Your Account Charges
We would like to provide some context regarding how your billing was calculated. When a new resident takes over a property, they enter what is legally known as a 'deemed contract'. Under Ofgem and government regulations, energy suppliers are legally required to place these accounts on the Standard Variable Tariff (SVT). We have verified that your total billing up to the end of May was calculated accurately, strictly reflecting the regulated tariff rates and the actual physical meter readings provided for the energy consumed since your legal liability began back in February.
Welfare Fees and Automated Letters
Regarding the £60 welfare visit fee, we completely hear your frustration. We want to reassure you that as part of our investigation today, we have already intercepted this and removed the fee entirely, so it will not be applied to your account. Additionally, because the initial payments were made a few months after the legal liability period started, our system automatically escalated the collection notices you received. Please rest assured that we have now placed a complete pause on all credit control processes so you will not receive any further automated reminders while we iron this out.
Next Steps for Closure
As your account successfully switched to your new supplier on 9th July, we now just need to produce your final invoice for June and the first 9 days of July. Please take a look at the direct email we sent you earlier today, which outlines the final steps to ensure your account is closed out perfectly. We look forward to working with you directly there to wrap this up smoothly.
Kind regards,
Team Huddle
Spoke to Luke at Hubble today he made a…
Spoke to Luke at Hubble today he made a complex issue very easy to understand and sorted it out for me.
3 July 2026
Unprompted review
Reply from Huddle
Hi Dean,
Thank you so much for taking the time to leave such a wonderful review.
We're so glad Luke could get everything sorted out and make a complex issue so easy to understand for you. We'll make sure to pass your kind words on to him.
Best Wishes,
Team Huddle
Lovely Laila
Had to call to resolve many discrepancies in our student house billings, from broadband mix ups to unequal bills per student each month, and Laila was so incredibly helpful, offering to send us each an email explaining what leftovers we need to pay and explained why everything happened - she also made a late payment incredibly easy to resolve and was lovely on the phone! Thank you :)))
3 July 2026
Unprompted review
Reply from Huddle
Hi Cara,
Thank you so much for taking the time to leave such a wonderful review.
We're so glad Laila could get everything sorted out, explain the details, and help resolve that late payment for you. We'll make sure to pass your kind words on to her.
Best Wishes,
Team Huddle
Poor Company Service
I set up the direct debit with them. On the one hand, they sent the email said that everything is okay. On the other hands, their credit control team sent out another email said that you are required to pay the money but ignorant to check that customer already set up the payment and have paid for a past few months. Moreover, when the contract comes to and end, this business once again not provided the latest bill and been told have to wait for couple weeks. I have smart meter reading, my next provider also got the reading when I switched to them, but this company cannot final the bill. Moreover, as I am not their customer anymore, I have cancelled the direct debit and the first thing first they sent an email warned me that they will sent my account to credit control team. They just want my money for the bill that is not available currently.
2 July 2026
Unprompted review
Incimpeyent staff abd threatening behaviour
Incimpeyent staff who wont listen. Trying to charge foe a property I do not own and threatening behavior
1 July 2026
Unprompted review
Reply from Huddle
Hi Trin,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Needed clarification on my billing and…
Needed clarification on my billing and contract, Daniel was incredibly helpful and quick to respond with the details and correct steps to take
30 June 2026
Unprompted review
Reply from Huddle
Hi Gabriela,
Thank you for your fantastic 5-star review!
We're delighted to hear that Daniel was able to provide the clarification you needed regarding your billing and contract.
We'll be sure to share your kind feedback with him.
Best Wishes,
Team Huddle
Judahs customer service.
Judahs customer service.
Judah was very professional, polite and managed to sort all my issues out quick and easy!
29 June 2026
Unprompted review
Reply from Huddle
Hi Demi,
Thank you for your fantastic 5-star review!
We're delighted to hear that Judah was able to resolve all your issues quickly and easily while providing professional and polite service.
We'll be sure to share your kind feedback with him.
Best Wishes,
Team Huddle
Wonderful got satisfied answer…
Wonderful got satisfied answer appreciated
26 June 2026
Unprompted review
Reply from Huddle
Hi there,
Thank you for your fantastic 5-star review!
We're delighted to hear that you received the answers you needed and that you were satisfied with the support you received.
We really appreciate your kind feedback.
Best Wishes,
Team Huddle
Great Customer Service
Needed help sorting a few things out and Yves was brilliant. He was really friendly over the phone, very understanding, and made the whole process so much easier. Great customer service!
26 June 2026
Unprompted review
Reply from Huddle
Hi Olwa,
Thank you for your fantastic 5-star review!
We're delighted to hear that Yves was able to help sort everything out and made the whole process so much easier. It's great to know he was friendly, understanding, and provided such excellent customer service.
We'll be sure to share your kind feedback with him.
Best Wishes,
Team Huddle
Final Bill Help
Daniel was very helpful and quick and solved all my issues
26 June 2026
Unprompted review
Reply from Huddle
Hi Cameron,
Thank you for your fantastic 5-star review!
We're delighted to hear that Daniel was able to resolve all your issues quickly and efficiently.
We'll be sure to share your kind feedback with him.
Best Wishes,
Team Huddle
This company is a complete rip off…
This company is a complete rip off merchant..I was unfortunate enough to have dealings with them when my tenant used them .. I was told there was a small outstanding bill from when he left .. I paid and paid another and another they kept coming for months.. I finally realized that the were not my bills and I was wrongly charged.. but they kept demanding putting bills up each month.. they have no integrity whatsoever and don’t call you back just threaten you with payments added … don’t get involved I will now have to seek legal advice time money and energy wasted
26 February 2026
Unprompted review
Reply from Huddle
Hi Keith,
We are incredibly sorry for the frustration and confusion this situation has caused you. We understand how exhausting this experience must have been, and we want to assure you that we are taking immediate action to set things right.
The issue stemmed from tenancy date overlaps that we unfortunately were not made aware of at the time. We have now thoroughly reviewed the account, confirmed the correct dates and charges, and issued an updated billing statement to reflect the accurate details.
To ensure this is fully resolved to your satisfaction, a senior member of our complaints team will be reaching out to you directly today to finalise this and ensure the account is formally closed off.
Thank you for your patience while we correct this for you.
Kind regards,
Huddle
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