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Review summary

Created with AI, based on recent reviews

Evaluating 667 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their functionality and unique design. The customer service is frequently highlighted as phenomenal, with many people appreciating the prompt, warm, and diligent responses. Reviewers often mention the quick resolution of issues and the staff's willingness to go above and beyond. The overall sentiment indicates that the company stands behind its products and provides exceptional support, making customers feel valued and leading to a desire for continued business.

What people talk about most

Product

Consumers find product quality to be exceptional, often highlighting the unique, high-quality, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting its exceptional quality. Many... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of products,... See more

Response time

Customers consistently report highly positive experiences with response times. Many reviewers praise the... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service for a product issue I had. Addressed the issue within hours above and beyond what I could have ever imagined. In this day and age of companies focusing on profits above cust... See more

Rated 5 out of 5 stars

Huckberry is a great company to shop with. They have quality products, an awesome website and friendly and helpful customer service representatives. They stand behind their products and are always r... See more

Rated 5 out of 5 stars

Huckberry is a top notch company which not only sells high quality apparel and other stuff, but also takes care of their customers as f any issues arise. I have been their customer for several years l... See more

Rated 5 out of 5 stars

Huckberry Customer Service has been phenomenal. They not only respond to your questions, but they will also go into depth. Their responses come across as they actually care about their customer servi... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store

Written by the company

Huckberry is an independent online retailer and magazine for those who love adventure. We're a team of 80ish based in Austin, Texas with offices in San Francisco and Columbus, Ohio. Over a million and a half young, active professionals trust us as their leading resource for emerging brands, gear, and lifestyle inspiration.


Contact info

4.9

Excellent

TrustScore 5 out of 5

951 reviews

5-star
4-star
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1-star

Replied to 26% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

overall a good quality selection

overall a good quality selection of well curated options with some of the most extensive sizing options for pants.
HB carries great brands and the in house brands are good also, including better color options than many other men's apparel brands.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I wanted to buy glasses which were marked as not being able to ship internationally. I contacted customer service and they quickly fixed the issue such that I was able to proceed with my purchase.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Looking for something else, I found that I never received part of an order from years ago. When I asked Huckberry about it, they promptly looked into it and issued me a store credit. Super impressive!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Huckberry is a top notch company

Huckberry is a top notch company which not only sells high quality apparel and other stuff, but also takes care of their customers as f any issues arise. I have been their customer for several years long and switched almost all my apparel for the stuff like Flint and Tinder, Relwen and Proof. I highly recommend them!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

My favorite jacket now

I purchased Abominable hood jacket and couldn’t be happier with my experience. The jacket is incredibly comfortable, warm, and truly unique in its design—it stands out while still being practical for everyday wear. The quality exceeded my expectations, and it feels perfect even in colder winter weather.

I also want to highlight the excellent customer support. Huckberry Team was very helpful, responsive, and made the entire process smooth and stress-free. It’s always reassuring to know that a company stands behind its products and cares about its customers.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience with a return is why I’m a customer for life

My experience with Huckberry is why I’m willing to share the story. Some get it right because they have it built into their ethos. Huckberry is that company. First, they have a very well curated assortment of high quality products that are unique. My product didn’t fit so I asked for help returning. They not only sent me a personal note, but set up the return for me so I could expedite the process. Willingness to help like that is essential in our digital, touchless buying world. I said to them, and I say in this review, that one reason will ensure I buy from Huckberry in the future, and I’ll tell all my friend and family. Good form, Huckberry.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

I purchased a pair of shoes online from Huckberry. Unfortunately, they were left in an unsafe location by the delivery company, DoorDash, and were stolen. I wrote to Huckberry explaining what happened. This was Good Friday afternoon. On Monday morning I was getting ready to call Huckberry, expecting a fight, when I received an email from Christian in Customer Service telling me they were preparing my replacement order for shipping (with UPS.) Wow! That’s great service. I would definitely buy with confidence from Huckberry again.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding response

My order was damaged in transit (damage to packaging and product) and I sent a message to Huckberry that evening when I got home and discovered it. A Huckberry rep responded that night and had a replacement on the way within an hour! Amazing service! They even gave me a discount on my next order.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

I've shopped here on and off for years

I've shopped here on and off for years. I always receive my packages in only a couple of days. Their customer service team has helped me out a few different times. I'll continue to shop here.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I felt like the response to my question came from a real person and not an AI bot. Huckberry customer service took my question seriously and gave me a serious answer. This is definitely a company that I can purchase from.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I order from Huckberry all the time. I rarely have any issues with the clothes or the service but if I do the support is fantastic. I'd definitely recommend Huckberry to others.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Huckberry

I've been buying clothes and gear from Huckberry for years and never had an issue. I bought a product and after the first wash, it had some issues, which is not normal. I was reluctant to email, but ended up emailing support a note and asking if they were experiencing this with other customers and sent a picture. Without even asking, they refunded my money and gave me a discount coupon for another purchase AND didn't ask me to return the damaged gear. Super proactive, empathetic, positive...just great customer service. What you would expect for a more premium brand, like Huckberry.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

They are serious about service

They are serious about service. I had a package that somehow got lost. They jumped on it. From my email to resolution in minutes. I'm not sure how you could ask for more. To top it off, they sent a 20% off coupon and an apology for the inconvenience. I would buy from these guys any time and will again. I wish more companies took this attitude towards their customers. Good job, Huckberry. I'm with you now.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

I was looking through an old email…

I was looking through an old email address and found I hadn't gotten Huckberry moved over to my regular email.
I emailed their customer service and received a message in 24 hours. They changed the address, stopped the old one and all was done.
I have not gotten the same service from other retailers. Thanks Huckberry!😻

3 April 2026
Unprompted review

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