Huboo Tech Reviews 1,096

I have been working as a client of Huboo for 9 months and our account manager Marta has been fantastic and instrumental in making the experience and our relationship a positive one. She is always proactive and truly works as a partner not just a supplier. The whole team are quick to respond, helpful and always open to improvement. Thank you Marta and Team!

Having worked with other 3PLs before I can see Huboo has interesting advantages. For me, the most important is not to outsource the customer service.

Support has been great and super responsive.
Victoria ensures any shipment issues are taken care of.

We enjoy working with Huboo, our account manager is incredible and super responsive, which is pivotal to resolving any logistics issues and we appreciate all that they do for us.

We have been using Huboo for 4 years and they are superb. I couldn't rate them more highly. And Irene in the customer service team is exceptional. Highly recommend!

We (Two Wombats) have been working with Huboo for awhile now and I am constantly impressive with their level of flexibility and collaboration in how to solve the various business challenges we face.

They provide an excellent service but their willingness to solve things in a dynamic is leagues ahead of other 3PLs I have worked with.

Also a big shout out to our account manager Marta, who is the key to that flexibility becoming actual bottom line impact for us.

Suzanne, my account manager, is the one who always shows up for us, even in our toughest moments. The person who works tirelessly to help Huboo grow and improve every single day.
I absolutely love her. ❤️

Great fulfilment partner!

Healthy Metal grew by 10x in 12 months after joining Huboo and couldn't have done it without them.

The whole team is great and special mention to Daniel B. who is always there for us.

I recently had a request for the Goods-in team at Huboo and Suzanne Clark was very swift in her response and resolution of my query; despite this being a peak period, I was updated every step of the way.

Suzanne Clark and the general support team are a real credit to Huboo, the management should be proud.

We’ve been working with Huboo since 2022, and our overall experience has been positive. Their service has noticeably improved over the past couple of years, and we’ve seen steady progress in both efficiency and communication.

There have been occasional issues with inventory management, billing, and order processing delays, but these are infrequent and generally resolved in a timely manner. Overall, our experience has been good, and we appreciate Huboo’s continued efforts to enhance their service quality.

So far for the Customer Support is good. Just for the returns team, please update the file on time, make sure "the 8829 Returns Ecotech List " is the same as the returns quantity that you charged us.

We’ve had the pleasure of working with Suzanne, our Account Manager at Huboo, and she has been an absolute star. She’s always professional, proactive, and incredibly supportive, ensuring any queries or issues are handled promptly and efficiently.

Her communication is clear, timely, and always friendly — it truly makes a difference.

We’re very grateful for her continued support and would highly recommend working with her.

Great help from the Huboo Support and tech team. Always resolve issues asap!

This is our 1.5-year experience with Huboo

Shipping delays happened regularly, explained by “staff shortages” or “technical errors” where orders got stuck. It could take a week of follow-ups and two extra days to ship. Each delay hurt marketplace ratings and sales and meant more time communicating with customers to prevent negative reviews.

Agreement terms changed repeatedly: emails about a 10% cost increase, then a “small increase” doubling the minimum monthly fee (announced alongside an investment round). After our manager left we were told we no longer qualified for a dedicated manager, despite this being in our signed agreement, with no explanation.

Support is difficult to reach: direct emails could simply remain unanswered; ticket replies could take 3–4 days, and follow-up responses typically came at least 5–6 hours later (after a reminder when urgent) or simply the next day.

Billing errors. We were charged for orders not shipped, billed express rates instead of standard (80 instead of 10 eur), and even charged twice for the same invoices. Refunds issued only after manual outreach to Huboo.

Returns were delayed, some taking two weeks or more, some even a month, these I wont even try to list.

Just some cases to illustrate the above mentioned. Unfortunately, the issues were many more than listed below.

Case 1 (October 2024): Shipment Disappeared from the System without any notification while being charged.
A shipment was created in Huboo, our account charged, but it was never sent and disappeared. We were later told the US market wasn’t linked to our account and needed a separate request. There had been no prior information or cancellation notice. Our account stayed charged, no automatic refund; it had to be requested manually.

Case 2 (November 2024): Lost Return Despite DHL Confirmation, Found in 6 Months
An item returned to the warehouse was confirmed delivered by DHL, yet Huboo disputed the proof. After seven emails with no resolution we gave up. Six months later, reopening the case, the item was found misplaced in another area of the warehouse.

Case 3 (December 2024): No Response Regarding B2B Shipment
According to Huboo, B2B orders had to be created via an account manager. In ten days we sent six emails requesting help to create a B2B shipment, no reply. We shipped 66 items as B2C instead to avoid further delay. Ten days later Huboo only confirmed delivery without addressing our request or the communication gap.

Case 4 (February 2025): Shipping Delayed, Shipping Cancellation Confirmed, Yet the Shipping Sent – and lost Upon Return

A shipment was delayed three days. We requested cancellation and received written confirmation, yet it was still sent. The recipient was away, so it came back to the warehouse. Huboo couldn’t locate it for two weeks and found it only after about ten emails, some unanswered.

Case 5 (September 2025): System and Delivery Mismatch
A shipment of four items was created and according to Huboo system one item was cancelled and not sent. However, the recipient confirmed receiving all four.

Case 6 (September 2025): Incorrect Express Charges and Rebilling
Huboo began sending shipments using the express tariff (€80) instead of the standard rate (€10). After we raised the issue, Huboo issued a credit note for the overcharge. However, only four days later, the initial mistaken amount was charged, showing that the credit note had not been properly applied.

General Observations
These are only a few of many similar cases. Each required significant time and effort to get a response and resolve. Support was consistently slow: emails often went unanswered for days, and replies sometimes showed limited understanding of the case history.
All managers we initially worked with (sales, onboarding, account) have since left the company, revealing the staff turnover.

Offboarding and Additional Fees
For the offboarding process, which takes around one month, Huboo required offboarding fee payment. Thus, after the overall level of services influencing the business that resulted in neither refunds nor discounts, there is another extra fee to terminate this cooperation.

Conclusion
Our cooperation with Huboo was marked by repeated operational mistakes, poor communication, billing inconsistencies, and policy changes.
 It required constant follow-ups and chasing for issues that should have been proactively managed by the service provider.
This summary is shared solely to document our experience factually and help other businesses assess potential risks when considering Huboo’s fulfillment services.

Amazing troubleshooting!

Maximillian J and I worked through a number of issue together! He was extremely helpful and we got to solutions! Awesome experience

Maxamillian was very quick to reply and very helpful. My issue was resolved and for Maxamillian I would give five stars, however the review is for the total experience which was slightly frustrating as there were multiple levels of problem which took many emails to resolve. This was made more difficult by the Huboo "self-help" screens which contained out of date templates that made the problems worse.

Destiny was extremely patient and helpful in getting our stock to us - she made the whole process so smooth, nothing was ever too much!

Maximillian was very helpful, and very speedy with his support. My issue with the CSV upload for new listings was resolved very quickly! Thank you.

Extremely disappointed with Huboo as a fulfillment partner.

In the midst of one of the most significant regulatory changes for e-commerce businesses, the removal of the U.S. de minimis exemption, Huboo has been completely absent. While other 3PLs proactively reached out with support, guidance, and DDP solutions, Huboo offered no communication whatsoever. When we raised tickets, the responses were generic, unhelpful, and revealed a shocking lack of understanding of the issue. Their customer service agents seemed completely clueless, often giving copy-paste answers like “this doesn’t affect Huboo,” which is simply not true for any business shipping to the U.S.

Beyond the lack of strategic foresight, operational issues persist: fulfillment delays, incorrect invoices, and repeated mistakes that cost us time and customer trust. It’s clear that Huboo is not equipped,or willing to adapt to a rapidly evolving global e-commerce landscape.

If you’re a growing brand looking for a proactive, reliable fulfillment partner with real international capabilities, look elsewhere.

Always on hand with friendly & proactive support when I need it! Thanks to Suzanne & the team.