I have used parcel point several times and each time I have been very happy with the experience. However my most recent experience was not to my satisfaction. The assistant at the drop off point was... See more
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Company details
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PARCELPOINT is redefining last-mile delivery with sustainable pickup and drop-off points—giving you smarter, more flexible choices. Powered by HUBBED.
Contact info
37 Nicholson St , 2041, Balmain, Australia
- marketing@hubbed.com.au
- hubbed.com.au
Hasn’t replied to negative reviews
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The parcel point in Campbell newsagent…
The parcel point in Campbell newsagent Marion S.A is good. Employees are friendly and courteous.
Very slow with returns
I dropped off an item to the Kennards Brookvale location to be returned to the retailer, and after a week, the item is still waiting for collection. Considering this is a parcel being sent back for a refund, it doesn’t look like I’ll get my money back for a good month or so.
I do not understand AI speak
I do not understand AI speak. It has taken me 3 days and multiple attempts to get a pin sent to my phone.
Very stressful. And I have not much adrenalin to spare.
However, I have a certain amount of satisfaction by finally getting the PIN. The BOT never allows for common sense inquiries. A real person on the phone would be able to save me 3 days of distress.
WARNING!!!!!
WARNING!!!!!! SCAMMERS DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!!!!!
I'm going around in circles
I'm going around in circles - I need to speak with a real person not a bot
so confusing
so confusing. No info left in letterbox. no one answering the phone from the number in email sent to me asking to call that number. Now sending me pins to use to collect my item yet still no idea where to collect from
Lack of important information not given
A collection point for my parcel was not given but a PIN number was sent! Where am I supposed to collect my parcel?
Disappointed
Really hopeless, it’s been more than 3 months lost my parcel after handed over to this parcel point, and still no any update or investigation on it, really disappointed and poor customer service.
No waiting to drop off pleasure to drop…
No waiting to drop off pleasure to drop off there.
I still don't have Pin details for my…
I still don't have Pin details for my pick up point!!!
Australia Post hopeless as a Parcel Point
The Australia Post recipient of this PArcel Post point was hopeless and rude. HAd no idea that Parcelpoint was even a thing, made me buy a box, pay for tape, print out my own label, all the things that every other PArcel Point I've ever used didn't. Won't be using them again!
i still have NO address for collection…
i still have NO address for collection location.
Happy customer
The parcel point l dropped my box scanned it and that was that. Total time in shop 30 seconds. The lady was happy and efficient. Great job 👏 👍
Sent my package 15mins from house I'm…
Sent my package 15mins from house I'm in a built up area where local post would deliver even 100k away.
Dee Why Pharmacy - Parcel Point
The staff at Dee Why Pharmacy were really helpful as I misprinted my label at the local library & needed a new one. They even gave me some packing tape to stick it on. This was above & beyond the service & really appreciated.
Not at all helpful
If I could rate you a zero I would
If I could rate you a zero I would. Very very poor service. I have been waiting for so long for this delivery and no notification was given. I have been home and I heard no door bell. Now when I go to have a look it's been sitting there waiting for a collection point. I have not received any notification at all. Very Very poor. I'm surprised you are not out of business. I will not be ordering anything online from Myer anymore since they use you as a courier service.
Hopeless service
Hopeless service, been waiting for 5 days for parcel pickup location. No phone number, only virtual chat option offered.
I just want to know where my collection…
I just want to know where my collection point is!! The courier didn't even knock on my door, left a card with no details on it and I was home.
This is review for 65 Anthony rolfe…
This is review for 65 Anthony rolfe Gungahlin hubbed services by Bright Drycleaners. The worst customer service I receive three times in a row. The owner staffed at the return point is very rude and rather than providing a good customer service, he dictates customers for each step very rudely like you can’t keep all the packets at the counter top until he is finished scanning which also you have to recite return id for hime and he will type in the system. Even he has big counter and its all empty but you are not allowed to keep other parcels which you want to return at the same day. When he is done entering in the system, he will ask customers to drop it whereever he wants and that very rudely with no polite words. He is racist with asian communities but nicer with Aussies.
When I provided his review on the website then he again commented very rudely that I shouldn’t review there. Worst customer service by this rude mannerless man.
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