Hu Kazar Reviews 

Extremely disappointing experience at Kazar, Premier Outlet Biatorbágy with young shop assistant

I honestly find it hard to understand how customer service has come to this point. My experience with a young shop assistant at the Kazar store in Premier Outlet, Biatorbágy, was extremely disappointing.

This morning, 2 November 2026, I called the store to enquire about a particular pair of boots. The shop assistant immediately told me that they had so many boots in the store that I needed to provide the product code. Of course, I understood and gave her the code.

I then asked whether, if I remembered correctly, they also had a similar pair in brown. Her response was again that they had so many boots and that I needed to provide the product code.

A little initiative and product knowledge would have gone a long way here. She could simply have explained that they did not have the exact same elegant, pointed-toe design in brown, but perhaps had a similar model with a rounded toe. That would have been a perfectly reasonable and helpful response. Instead, I was met with the same dismissive answer.

The situation became even more frustrating when she asked me which size I needed. I explained that I could not find the shoe measurements on the website and wanted to clarify whether EU size 40 corresponded to 25.5 cm or 26 cm. Her answer was simply that she did not know and that I should check online.

Excuse me? I was calling the store precisely because I needed assistance with information I could not find online.

And here is the most important part: the entire reason I was calling was to establish whether it even made sense for me to visit the store and try the boots on. I would have to spend approximately one hour travelling to the outlet. Before making that journey, I naturally wanted to know whether the boots would actually fit me or whether it would be a completely pointless trip.

That is precisely why I was calling in advance. I was trying to establish the shoe's measurements so I could make an informed decision about whether to come to the store at all.

Apparently, this very simple and logical reason for calling never even crossed her mind. Instead of trying to understand what I needed and how she could help, she simply told me to check online.

Excuse me? If I could have found the information online, I would not have needed to call in the first place.

Later that afternoon, I visited the store in person.

Upon entering, nobody appeared to assist me. The very same young shop assistant I had spoken to on the phone that morning was sitting outside on a bench, smoking a cigarette. She did not come inside, nor did she seem to care that customers were entering the shop.

Two other customers also entered, and for at least five minutes, none of us had a single staff member present to assist us.

The older colleague was inside the shop, but she only appeared approximately five minutes later. And what a difference! She was genuinely kind, knowledgeable, proactive and helpful. She provided the assistance and attention that I had expected in the first place.

The contrast between these two employees was striking. The older colleague demonstrated exactly what good customer service should look like, while the younger one showed a complete lack of initiative, willingness to help and basic customer awareness.

Honestly, shame on this kind of attitude among the younger generation, I am experiencing this on a daily basis. Not because of age alone, but because of the apparent lack of willingness to learn, take responsibility and understand that proper education and training are essential when working with customers.

It is not enough to stand behind a counter or answer a phone. One must actually know how to assist people, communicate properly, think logically and show initiative.

Kazar is a brand that sells elegant footwear, and I would expect the in-store experience to reflect the same level of quality and professionalism.

Please invest in educating and training your younger staff properly. Teach them to communicate, think practically, take responsibility and treat customers with genuine kindness and respect.

Customers should not have to do all the work themselves just to receive a simple answer. And they certainly should not have to spend an hour travelling to a store simply to discover that a pair of boots does not fit, when a simple, helpful answer over the phone could have prevented the entire inconvenience.

A real shame, especially when an older colleague working in the same store demonstrated that proper customer service is not complicated. It simply requires knowledge, kindness, initiative and a genuine willingness to help.

Thank for reconsidering the entry interview assesment when employing a young generation.

High quality and beautiful shape! I live it!

Great products, easy ordering process, responsive customer service

You have great customer service and appreciated this very much. Customer service in the person of Anna Olak replied to my mail and re-assured that my order was there. That was a relief to have a reply and confirm the order in the context that I could not see nor follow my order online.
As to the shoes I got, they are excelent both quality, and comfort. And they fit perfectly my size which is great. So, thanks a lot!!!

Good quality, good service

I received the package quite soon. The shoes were well packed. The quality is utterly fine. Return of the goods and the refund went smooth.

Very bad quality. I immediately sent back the boots. Very long travel time

I’m so upset because there was no information about the size or fitting of the product and unfortunately the shoes I ordered is a bit narrow.

Dear Customer Service,

Unfortunately, I had to return one of the two pairs of shoes I ordered. The size was not suitable for me, and I was also disappointed to receive the box damaged. Furthermore, the original protective film was missing from the sole of the shoes, and I noticed a minor quality issue with the product, which I have documented with photographs.

I returned the shoes today and would therefore kindly ask you to process the return and refund at your earliest convenience.

I would like to emphasize that I am satisfied with the other pair of shoes and have no issues with that product.

Thank you for your assistance. I look forward to your confirmation of the return and refund.

Kind regards,
Judy

Quick delivery, good quality products

I was very satisfied with my purchase from the online shop and with the speed of the delivery as well. Please allow me to make one comment. As it is not possible to choose a parcel collection point for delivery – only home delivery is available – it would be useful to be able to track the expected delivery date, so that the courier doesn’t ring out of the blue to say they’re standing at the gate. This can be a real problem if you’ve requested delivery to your home address rather than your work address, but you don’t know which day you’ll need to be at home without knowing the exact expected delivery date.

Fast service, beatiful quality

Great product at a great price.

Everything good.The product is very beautiful.

Fast, clear and correct with good communication.