Hsweetgirl.com Reviews 29

TrustScore 3 out of 5

2.8

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See what reviewers are saying

Rated 5 out of 5 stars

I have been wearing Merrill's for years. Saw an add for these shoes with an attractive price and thought why not give them a try. I love them. Size runs true. Sent my Merrill's to a thrift store. Will... See more

Rated 1 out of 5 stars

Probably was my mistake, after reading several reviews saying that the shoes are made with poor quality materials, plus the whole feeling of wearing them is wrong. At least 38% of the reviews gave a 1... See more

Rated 1 out of 5 stars

I have ordered a pair of shoes and even after checkout it did not say how long it would take to ship. All attempts to reach them have gone unanswered and they do not have a phone number to contact. On... See more

Company replied

Rated 5 out of 5 stars

Bought 2 pairs of shoes for my husband and after sending and communicating with Lily she suggest to get a bigger size. I'm so glad I took her advice as they fit him perfectly and so comfortable. Th... See more

Company details

  1. Shoe Store

Written by the company

We(Hsweetgirl) are committed to the ultimate online shopping experience. From tops to bottoms, we offer all-rounded wearing match for women/men all over the world. We are confident about the quality of our products and we pride ourselves on providing you with outstanding service. Our friendly and helpful staff is at your service to ensure all questions are answered, and of course we still offer an easy return policy so you can shop with peace of mind.


Contact info

2.8

Average

TrustScore 3 out of 5

29 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

I have been wearing Merrill's for…

I have been wearing Merrill's for years. Saw an add for these shoes with an attractive price and thought why not give them a try. I love them. Size runs true. Sent my Merrill's to a thrift store. Will probably order another pair.

14 August 2022
Unprompted review
Rated 1 out of 5 stars

WORST pair of sport shoes I ever bought

Probably was my mistake, after reading several reviews saying that the shoes are made with poor quality materials, plus the whole feeling of wearing them is wrong. At least 38% of the reviews gave a 1 star note, should have paid attention to those and not to the most likely paid good reviews. The shoes are shocking, I walked 2 blocks and almost everything felt wrong, unconfortable, lose tongue made of some thin material, imposible to keep into place. PLEASE DON'T BE AS INGENIOUS AS I WAS, THE PRODUCT IS REALLY RUBBISH.

10 August 2022
Unprompted review
Rated 1 out of 5 stars

Shoes didn't fit but trying to get…

Shoes didn't fit but trying to get return info is a joke. Cannot deal with all the issues wanted so guess I'll just reject charges with credit card company & let them deal with it. Poor service all the way around in trying to return shoes!

27 July 2022
Unprompted review
Rated 1 out of 5 stars

Do not buy these shoes

Do not buy these shoes. They are horrible quality and because they ship from china it's impossible to return them. I'm throwing the sneakers I purchased away because they are so bad I wouldn't even give to the homeless.

15 July 2022
Unprompted review
Rated 1 out of 5 stars

Horrible product quality!

Horrible product quality!! Total rip-off.
Luckily PayPal agreed and refunded my money. They tried to convince me to not file a complaint with PayPal and accept much less than my full amount (including shipping charge). They are truly a ripoff. Don’t get suckered. Products are not what they look like online.

27 June 2022
Unprompted review
Rated 1 out of 5 stars

This is a horrible company big rip-off…

This is a horrible company big rip-off sorry quality issues nothing like they show on their website say they have arch supports made out of leather they are sorry pieces of poop do not buy from them when you want to refund you have to send it back to China you don't get your full refund and it's a big hassle very very poor quality stay away from this website and do not buy from them sorry sorry if I could add pictures of the product that I bought I would because they are nothing like they showed on their website

22 June 2022
Unprompted review
Rated 1 out of 5 stars

RIPOFF Site!

Ordered shoes that claimed to have arch support and no slip soles. Shoes had NO support and plastic soles. Even though the web site advertised Free shipping and returns, they make you pay for returns and do NOT offer a full refund. AVOID this RIPOFF SITE

20 June 2022
Unprompted review
Rated 1 out of 5 stars

Fake advertising at its best.

I am having real trouble with this company. Not only did they send the wrong color but the quality is worse than buying a $10.00 shoe at walmart. It is all false advertising. cannot get them to respond to my request for a refund.I tried to post an honest review on there advertisement and it says constantly that the post is busy try again later. DO NOT WASTE YOUR MONEY!

16 June 2022
Unprompted review
Rated 5 out of 5 stars

Recent Order

Recent Order
Having my order corrected and assistance in the re-order of one item
Very, very helpful and very quick in response
To my request
Very pleased with your customer services

9 June 2022
Unprompted review
Rated 1 out of 5 stars

I bought this tennis that was supposed…

I bought this tennis that was supposed to be with a good arch. I was excited until I recieved them and they look like plastic no filling in the tongue of the shoe no arch support this is a mess that they would falsely advertise these types of shoes. I will not recommend are buy from this company again. It is so sad you wait for 15 to 20 days and now you got to pay such a fee to send them back.

1 June 2022
Unprompted review
Rated 5 out of 5 stars

Great Communication

Bought 2 pairs of shoes for my husband and after sending and communicating with Lily she suggest to get a bigger size. I'm so glad I took her advice as they fit him perfectly and so comfortable.
There was great communication back and forth through email. Took a little longer with lock down but happy with the results.
Carmen

18 May 2022
Unprompted review
Rated 1 out of 5 stars

Not what they tell you they are.

The shoes I received are not what they said they are. Not comfortable. No cushion inter sole. You feel everything you step on. False advertising. Cheap shoes are more comfortable.

5 May 2022
Unprompted review
Hsweetgirl.com logo

Reply from Hsweetgirl.com

Hello, We are sorry that you are not satisfied with our products and services, you can send an email to info@hsweetgirl.com, tell us your order information, we will replace the goods or refund for you free of charge.

Rated 1 out of 5 stars

the merchandise is JUNK

the merchandise is JUNK. When trying to return. They try to bargain the amount to return. DON'T BUY FROM THESE PEOPLE. DIHONEST

6 April 2022
Unprompted review
Hsweetgirl.com logo

Reply from Hsweetgirl.com

Hello, if you need a refund or replacement, we will never haggle with you, you can send an email to info@hsweetgirl.com, we hope to solve the problem for you.

Rated 3 out of 5 stars

Placed an order based on an advertised…

Addendum. They offered a 50% discount and let me keep the product which I donated to charity.

Placed an order based on an advertised product on 2/10. The order arrived 3/4 and was not as represented. I reached out and was told if I wanted to return I needed to cover return shipping to China.
The order was for less than the China shipping.
In no way did the offer online appear to be from outside the country. I will never order from this site again even though they covered well who it was on the order site.

31 March 2022
Unprompted review
Hsweetgirl.com logo

Reply from Hsweetgirl.com

Hello, We are sorry that you are not satisfied with our products and services, you can send an email to info@hsweetgirl.com, tell us your order information, we will replace the goods or refund for you free of charge.
But I'm sorry, forgive us that we can't bear the shipping cost of the customer's return, this is written very clearly in the return policy of our website, we don't want to fool any customer, but I very much hope to solve the problem for you

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