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HS Walsh & Sons Ltd Reviews 81

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TrustScore 5 out of 5

4.8

Jewelry Equipment Supplier
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See what reviewers are saying

Rated 5 out of 5 stars

I was struggling to find a replacement pocket watch movement (didnt have a part ID). I emailed them, several times over a week, asking for advice and guidance. Both Julie and Paul replied to my email... See more

Company replied

Rated 5 out of 5 stars

I received useful information when asking about the strengths and weaknesses about a particular bench tool. This guided me in making a better choice for the soecific job I wanted the tool for. My or... See more

Company replied

Rated 5 out of 5 stars

I had purchased a silver plated bracelet on a recent cruise and polished it incorrectly taking off the silver plate .. I found on this website a solution that adds silver back on to the base metal ..... See more

Company replied

Rated 5 out of 5 stars

Friendly, knowledgeable staff, great communication throughout my purchases and nothing was too much trouble. Advice was honest without being pushy or sales focussed. I have bought tools from H S Walsh... See more

Company replied

Company details

  1. Jewelry Equipment Supplier
  2. Tool Wholesaler

Written by the company

H S Walsh & Sons have been a leading supplier of tools, equipment, clock and watch materials to the jewellery and horological trades for over 75 years. Serving clients from individual designer makers and independent retailers to large industry groups such as the Company of Master Jewellers, the Signet Group and Rolex, we are renowned for our excellent customer service. With branches in the Jewellery Quarter, Birmingham and Hatton Garden, London we are at the heart of the trade, offering person to person sales, backed up with help, advice and demonstrations from our knowledgeable staff, many with decades of experience. Our head office in Biggin Hill, Kent, supports our branch structure, handles our ecommerce through our website www.hswalsh.com and manages our corporate partner needs. We not only serve the domestic market but trade world wide, exporting to over 150 countries. We are proud to work with some key industry brands such as Durston, GRS, Bergeon and Horotec and are UK & Ireland agents for both Witschi Electronic AG horological testing equipment and Sunstone Orion laser and pulse arc welding machines. Biggin Hill: 01959 543660 Birmingham: 0121 236 9346 Hatton Garden: 020 7242 3711

Contact info

4.8

Excellent

TrustScore 5 out of 5

81 reviews

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Rated 5 out of 5 stars

great

Helpful staff, easy to use website, great range of products and efficient service

27 March 2026
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your amazing feedback, very much appreciated.

Rated 5 out of 5 stars

Technical problem solved

I finally received helpful assistance that allowed me to adjust the needles to fit the mechanism I received.
So I'm very satisfied with the customer service.

6 March 2026
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback and glad we were able to help you.

Rated 5 out of 5 stars

Brilliant!

The product I ordered, a wall clock, is excellent. The website was easy to use and it was delivered the next day by UPS. All in all I cannot fault the product or the service, would highly recommend.

5 March 2026
Unprompted review
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Reply from HS Walsh & Sons Ltd

Thank you for your order and great feedback!

Rated 5 out of 5 stars

I was struggling to find a replacement…

I was struggling to find a replacement pocket watch movement (didnt have a part ID). I emailed them, several times over a week, asking for advice and guidance.
Both Julie and Paul replied to my emails very promptly and with their advice I found what I was looking for. They invested quite a bit of time in what turned out to be a £15 product. I cannot thank them enough and I am sure I will be a returning customer.

23 February 2026
Unprompted review
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback Glenn, very much appreciated.

Rated 5 out of 5 stars

I received useful information when enquiring about tools and materials.

I received useful information when asking about the strengths and weaknesses about a particular bench tool. This guided me in making a better choice for the soecific job I wanted the tool for.
My orders are usually prompt, well wrapped and good quality.

5 January 2026
Unprompted review
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated.

Rated 5 out of 5 stars

Great Service !

Range of products is extensive, and the service is prompt and focuses on addressing the customer’s requests

8 December 2025
Unprompted review
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Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated.

Rated 5 out of 5 stars

Full trust!

Availaibility at all times! Great reactivity.. great service. Special mention to Rob ;)

27 November 2025
Unprompted review
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback Maya, very much appreciated. A pleasure to deal with.

Rated 5 out of 5 stars

Great website and easy to use

Great website and easy to use , helpful if I have any questions , and let me know if anything is delayed . Quick to post . I spent £500 over 40 years ago , I’m still using those tools today . What’s not to love 😃

17 October 2025
Unprompted review
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your amazing feedback and continued support, very much appreciated.

Rated 5 out of 5 stars

Best service provider

Genuine supplier and promt responsive. Best service

10 October 2025
Unprompted review
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated.

Rated 5 out of 5 stars

Ref Order No 32277 Loop end Mainspring

Ref Order No, 32277, Loop-end Mainspring, CM 3209.
Looking for a specific size of mainspring I was amazed at the choice held in stock and at very reasonable cost. My purchase arrived on time and in perfect condition. I am only too happy to recommend this company and intend to use again.

8 August 2025
Unprompted review
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated.

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