HSL Chairs - Truro Reviews 45

Very helpful, patient well informed member of staff.

Visited HSL in Truro a few weeks ago with my mother and had a great experience. Maria and Helen were so welcoming, helpful and knowledgeable. My mother is nearly 86 and suffers from sciatica and has minor mobility issues with leg stiffness. Maria worked with my mother to find the perfect orthopaedic chair for her. We were extremely happy with the whole process of purchasing from Truro HSL.

Helen at the Truro branch was extremely knowledgeable, helpful and friendly. She also coped really well single handed with multiple customers. The choice of chairs and other furniture and the fabrics available was also very good. Looking forward to receiving the chair I ordered next month.

We were greeted by Maria who provided us with information on the chairs, suggested we try out the chairs and options available. We made the decision and the necessary payment was made. It was such a pleasure to receive true customer service.

Helen in Truro was a great help in making a difficult financial decision

When I tried the chair in the shop it was soft and comfortable, I understand it may have been sat in many times. Not once did anyone say when yours is delivered it will feel like a different chair, it is rock hard and very uncomfortable I would not have bought had it felt like this. Very disappointed. Giving me backache. I'm very happy to add that someone has contacted me from HSL and explained why my chair feels so hard and not as comfortable as in the store. I'm feeling alot more positive about my purchase now. Looking forward to using the chair and seeing how it feels in a few week.

Our chair was delivered by Andy and Wayne who were friendly, very efficent and totally professional in the installation of my chair. Thank You

The efficiency and quick delivery. Help in store and delivery

We visited HSL Truro store to view Adjustable Beds on the 12th April. We had booked an appointment and upon arrival we were met by Helen who was superb, she looked after us so well.
She asked what we were looking for and what our needs were.
Helen showed us to the bed area and demonstrated the adjustable beds. Helen was so knowledgeable and she explained things so well the pros and cons of different beds available the costs and everything else that we could have.
Helen then left us to discuss everything and shortly returned with tea and biscuits.
We were already sold by then and we completed a purchase, we are so looking forward to our new bed.
I would also say there was no pressure selling the whole experience was very refreshing.
Well done HSL Truro and a very well done to Helen. Alan & Joy Woods.

I was served by Helen who was very curteous and efficient. The electric reclining chair was demonstrated to me and all questions confidently answered. I was made very welcome and enjoyed the experience. I wouldn’t hesitate to recommend HSL

Helen at Truro was fabulous, very friendly, knowledgeable and helpful. The buying experience was a pleasure. The range was good and looking forward to our purchase arriving.

Maria at HSL Truro was absolutely brilliant in helping my 90-year-old mother choose a chair. She was very knowledgeable about all products on offer and quickly grasped the nature of my mother’s disabilities and was keen to suggest appropriate solutions. Maria and her colleague made the whole process very simple and enjoyable and my mother was delighted with their helpfulness and understanding.

Shop sale lady very knowledgeable about there products and very helpful nothing to much trouble and she explained how to chose the right product to get the maximum comfort as the chair must support you in the right places as you are sitting there for a long time.

Very informative, helpful and polite staff.

I had great help choosing a chair, by Fred, at the Truro shop. He explained my options and made the process easier to satisfy my requirements.
Chair was duly ordered on 25.01.26. It arrived on 02.03.26. The delivery was excellent, with polite and helpful explanation of chair controls. Great service quality from all at HSL.

I took my mother to find a riser recliner chair at our local HSL store. Staff were helpful, informative and sensitive to her needs.
Would high recommend.
We were offered refreshments and biscuits!

We received a very friendly and informative guide to help make our choice of an armchair. We were able to sit and try at our leisure many choices and were there for two hours making up our mind.

The branch staff in Truro. On our first visit in January Maria was incredibly patient, encouraging us to try out every single design and size in the showroom for comfort. On a return visit a couple of weeks later, Helen and Tom were equally helpful and efficient, taking us through all the available options for the chairs we had chosen. Faced with the difficult task of selecting a fabric that would harmonise with two sofas we are keeping, Helen's superb colour sense proved a boon, even if we have ended up with a rather high end fabric! Sincere thanks to all involved.
I might add that we chose HSL over competitors because HSL have opted to maintain a showroom in the far southwest.
HOWEVER . . . it is now three weeks past the latest delivery date promised at point of sale, and even after three phone calls our furniture still hasn't arrived. Problem seems to be their delivery company (HSL don't have their own transport). Now promised for Monday - we'll see.

Went to HSL Truro this morning to help a lady I support with MS look at a new reclining chair.
Right from the moment we stepped into the showroom we were greeted with kindness by Fred.
After explaining what we were looking for my friend tried a few chairs and after going through the needs we required from a chair, a lovely cuppa and biscuit (sorry don’t know the name of the lovely lady who lives in my village), we discussed everything with Fred and a chair has been purchased.
At no time did we feel pressured into making any decisions we weren’t happy with and their customer service was second to none!
I also very much enjoyed checking out the chairs🤣
Thank you HSL Truro…5 stars+ from us!!