HSL Chairs - Plymouth Reviews 71

Excellent customer service from start to finish. How all companies should treat their customers.

I could not fault the service provided. The sales assistant was lovely and nothing was too much trouble to ensure that mum had the correct chair for her needs. This lady is a credit to your company, friendly helpful and always included mum into the conversation we were having.

A well presented sales experience a joy to be served by a knowledgeable and experienced sales person.

Very nice friendly approach from the lady who visited mum. No pressure, special offer at the time. A good experience and left the chair on the day.

We were met and served by Helen an excellent lady. Helen was extremely polite, on top of job, and knew her product throughout. A great credit to this well established company.

Pleasant people and had patience to sketch sale.

Company has been very helpful about ordering a new 3 piece settee and chair. Staff are brilliant.

Excellent advice and no pressure from delightful salesman. He even provided knitting to ensure I would be comfortable doing it in chair !

Excellent service! Highly recommended!

Two facts that might seem a bit random:
(1) I'm not a great fan of pantomimes, and the last one I think I saw, featured Frankie Howerd, who died way back in 1992!
(2) My late mum bought me a lovely all-singing, all-dancing recliner chair which is still going strong after many years' service.
But, working on the familiar old adage, 'You can't take it with you', I decided to buy a new chair, and move the existing one to a different location.
The original one came from a local independent dealer 100 yards or so from where I live, but, having recently had some more dealings with them, they were now definitely not on my go-to list. There are plenty of large outlets to get one from, but for something that I like to enjoy in the evening, I wanted to find somewhere where not only would the goods be high-quality and very well-made, both as a comfortable chair per se, but also mechanically, and electronically, to shift a not inconsiderate weight around without showing any sign of strain.
After more research, and finally scrutinising Trustpilot reviews, HSL seemed like an excellent option, and they was also a branch just a few miles away.
So, having taken a couple of pictures on my phone, and armed with some useful dimensions, I made my way to the HSL store in Plympton, where there was ample, and easy free parking.
I parked up, and made my way into the store, where I was immediately greeted by Cheryl at the desk, who introduced me to Sue, who was the manager, and would be looking after me that afternoon.
Now, from this point onwards, we all seemed to hit it off to perfection, and process of selecting the right kind of chair, a suitable, and serviceable colour and fabric, and, most importantly, sufficient electronics to take the load off my feet, literally, and this as soon as I sat down in it.
Now, came the 'pantomime' bit! We all had sucha great time with banter, and telling a few jokes, that the overall experience became not only as much fun as the one, I think, pantomime I'd ever been to, but probably even more so!
There were lovely littly touches: no sooner had I entered the store, than I was plied with a lovely cup of tea, and posh biscuits - a full tin of which I was given when I left! Despite the lovely light-hearted nature of the choice of chair, there was never pressure to buy this one, or that one, or add on ten or so extra options, in case a stray Iranian missile might have landed close by, or the dog or cat I 'have', might have peed over the remote (even though I don't have any pets anymore, and won't be!).
Now for all the pantomime spirits, Sue was 100% professional throughout, as was Cheryl, too, and the shop wasn't busy when I called by, so no one had to wait around.
The documentation was all very clear, and nicely presented in its hardback enveloped, which proudly bore the 'Handmade in Yorkshire' logo, and the Union Jack!
So, to date, I am delighted with the service I received from Sue and Cheryl at the Plympton Store, and am looking forward to it being delivered and installed over the coming weeks.
I will return to this review, when I hear that the chair is in transit, and that a delivery date is forthcoming, and then give my first impressions of my brand-new HSL Electric Recliner. If Part 2 is anywhere near as good as Part 2, then I think the hardest thing by far, will be to avoid falling asleep, as soon as I'm nicely ensconced in it!

Not hurried or forced into making a purchase. We were able to view and try the chairs we wanted and in the right sizes for us. Quality of chairs we worth the cost and now looking forward to getting them in our hour

Very kind staff, unfortunately I cant remember his name. He was so helpful and helped my elderly neighbour from start to finish with choosing the correct size chair .

We placed an order,and paid for it and ll was well until the next day you phoned to say the material would not be available until August.So we cancelled immediately. Kayleigh who came to our house was very good,so no complaints from that side of things,but we were very disappointed to have to cancel.

Clare who served us was excellent, she didn’t rush us in any way. She was very informative and helped my husband come to a decision on the chair he wanted. Thank you Clare for all your help.

Excellent customer service. The staff at Plympton were all extremely helpful and friendly. We went into the shop to buy one armchair. They were so comfortable, we bought one each. Prices were less than I'd feared, too!

Cheryl was extremely helpful, knowledgeable & we had full confidence in her judgement. A very bubbly, cheerful person that made the whole experience fun.

Nothing was too much trouble for Cheryl and Sue, both of whom advised on chair size and comfort when I visited HSL Plymouth. There was no sales pressure which I appreciated and I was given time to make up my mind plus fabric samples to take home and match with my room and furnishings. I would use the company again and cannot praise their staff enough for their reassurance.

Immeadiately you enter the the showroom, your looked after. Cup of tea/coffee biscuits. Such a relaxing experience nothing to much trouble. Down to business was equally chilled, all questions answered and purchases made. A very pleasing experience.

"Good Morning", as my wife and I stepped into HSL Plymouth and a warm smile welcomed us. We came looking for a riser/recliner chair for each of us, it wasn't long before we had made up our minds.
Both Kayleigh and Simon were most helpful, friendly and understood what we were looking for, order for two new riser/recliners(Himolla) were soon being arranged.
Thank you, Kayleigh & Simon.

WOW! a completely different retail experience. I was met as I walked in by Claire who asked what I was looking for. I explained what I didn't want and why. She showed me the 2 seater sofas and I sat down on one I had already identified on line. She made me a cup of tea and also brought some biscuits. She checked how the chair suited the measurements they use o ensure the seat was ergonomically right for me then sat down and we chatted for ages. This was to check that I was really comfortable. All this before we considered fabric, cost etc. Now I just have to wait for my sofa to be made. They will let me know when it is ready and we'll fix a delivery day and whether it will be am or pm. You don't get all this anywhere else!