HSL Chairs - Hendon Reviews 

Excellent in-store staff - helpful, knowledgeable. Allowed plenty of time and space to look at all the products, choose what we wanted and then assist with all our needs. A very pleasant experience. Will definitely recommend and purchase from HSL Hendon NW4 again.

The whole service was fine imcludingthe delivery of the chair. Regards P. Dufaur.

Very welcoming staff, knowledgeable and answered all my queries. Suna, member of staff at Hendon, London branch was very helpful. Spent time helping me to make the right decision according to my needs. Would recommend this service. Thanks

Ali made me feel very welcome and allowed me as long as I wanted to help me to making my decision and made me a delicious coffee. It was a very pleasant experience all round.

The store staff in Henley shop were really good listeners and careful to attend to specific need. Options explained well. This experience was far superior to the contact I had with Hendon Staff

The service we received, the friendliness of the staff. It was a pleasure to walk around the store and be able to ask questions on the various products and seek the knowledge of the staff, in a relax calm environment.
We were even offered refreshments on a very warm day.

Kind, polite & patient staff, very knowledgeable and helpful.

The atmosphere was very relaxed and I could try the entire variety of different sizes of the same type of chair

Excellent service by both Monalisa and Hamsa at Hendon branch. They provided me with all information I requested and very hospitable.

Very good home visits ,no pressures to buy but we did !

The instore salesman was extremely helpful and courteous. The delivery men were also very good.

Excellent customer service, always very polite and helpful

I was looking at adjustable bed at your Hendon store.
Product was very good - so I ordered bed, headboard, mattress.
I had £300 voucher.
Invoicing system very confusing.

Pricing on invoice did not match brochure pricing - considerably higher. Shop did not apply £300 voucher and did not deduct VAT from mattress despite brochure being very clear that VAT did not apply to mattress if bought at same time as bed.

When queried next day - manager could not explain discrepancies.

I contacted customer services - they agreed that shop had got prices wrong (or system had made errors) System should automatically exclude VAT when bed and mattress ordered at same time.

I ordered items on Monday pm at Hendon and contacted customer services on Wednesday am. Without satisfactory resolution - I cancelled order. Initially customer services said I was out of time. I knew I was not as Wednesday was less than 48 hrs after Monday pm. They agreed and order was cancelled.

Shop could have suggested that I purchase mattress protector and fabric cleaner - which I would have done if offered.

Overall disappointing.

I will now get pricing by phone - it will be an interesting comparison.

I do not understand why computer generated invoice pricing does not match current brochure pricing.

Product is very good - administration/invoicing poor.

Demonstration chair brought to my home very knowledgeable lady pointed out all the various aspects of the chair, I put in an order 4 days later. There was no sales pressure at any time.

My wife and I visited the Hendon branch of HSL. We received excellent service from Edyta from the moment we arrived to the moment we left nearly two hours later. We tried quite a few armchairs. She was keen to give objective advice based on our needs, rather than trying to push a sale.

Great and varied numbers of chairs. Sales assistant helpful without being pushy. I was able to find a chair i liked. I now have a 3 months wait for my chair which I am ok with.

Megan was very helpful and knowledgeable and answered all our concerns.

Jason and Ashley delivered my new riser chair today and were a delight - arrived at the alloted time, set me up, checked all was good and I was away - no more struggling to stand.
Have to also give praise to the services of Hamza at the Hendon showroom - he was fabulous: no pushy sales just let me ask questions and make up my mind in my own time!
Excellent service all round at HSL.

I received a warm welcome on arrival, staff were attentive and helpful throughout the whole buying experience.

An excellent shopping experience at HSL Hendon. Hamza & Monalisa were welcoming & knowledgeable about the fireside chair we'd come in to look at. Very relaxed but professional approach, with no pressure to buy ( though we did! ) The chairs I tried out were all very supportive & it was good to have a choice of cushions. Looking forward to receiving our chair in due course & would highly recommend the service at HSL.