HSL Chairs - Brierley Hill Reviews 

93
•
TrustScore 5 out of 5

4.9

Unit 2, Port West Retail Park, Brierley Hill, DY5 1AJ Dudley, GB

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See what reviewers are saying

Rated 5 out of 5 stars

The sales person Bev was friendly helpful but not pushy. We were able to speak to Bev each time we went into the store at Brierley Hill. We were unable to choose the delivery day as we had to fit in... See more

Company replied

Rated 5 out of 5 stars

We visited your store at Brierley Hill on Sunday knowing that we needed a sofa and chair , your staff were really helpful and knowledgeable with their product knowledge. This morning we received a fur... See more

Rated 5 out of 5 stars

What impressed us was the patience and helpfulness of the person who dealt with us at the Brierley Hill store. Bev also gave us good advice as we tried out various chairs and sofas, and later on cho... See more

Rated 5 out of 5 stars

Bev @ Brierley Hill was great ... explaining options fully during the home visit, letting us try different models and making sure Mum had the most suitable chair for her needs. Great service!


Company details

  1. Furniture Store
  2. also in
  3. Disability Equipment Supplier
  4. Furniture Manufacturer
  5. Mobility Equipment Supplier

About HSL Chairs - Brierley Hill

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • Unit 2, Port West Retail Park, Brierley Hill, DY5 1AJ, Dudley, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

93 reviews

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4.9

All reviews

(93)

4,398 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, bringing furniture to test into my home. Very good quality. Bev was Knowledgeable and helpful and very patient while my mother decided on furniture options.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

A good experience

The sales person Bev was friendly helpful but not pushy. We were able to speak to Bev each time we went into the store at Brierley Hill.
We were unable to choose the delivery day as we had to fit in with when the transport was coming our way, which was a bit difficult. The delivery men were also helpful. One noticed a loose thread and an upholsterer can within 2 days and sorted the problem.

20 July 2026
HSL Chairs - Brierley Hill logo

Reply from HSL Chairs - Brierley Hill

Good Afternoon
Many thanks for taking the time to leave your wonderful review . We believe all our customers deserve to receive a 5 star service at every touch point and I can see from your review and rating that on this occasion we have fallen short of our very high standard. I have all your details on file so I am able to look into this and once I have done so I will contact you directly
Kind Regards
Sharon Sanderson
Head of Customer Care

Rated 5 out of 5 stars

Great service from order to delivery

Paul and Numan were very efficient and thorough when they delivered my new riser recliner. They were friendly but professional as well. The chair arrived in only 4 weeks and is beautifully made. I love it. I would thoroughly recommend HSL from order to delivery.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

What impressed us was the patience and helpfulness of the person who dealt with us at the Brierley Hill store. Bev also gave us good advice as we tried out various chairs and sofas, and later on chose a fabric.
We also found the store a pleasant environment to view the products and make our decision.
We are at the stage where we are awaiting a date of delivery of our chair and sofa. They felt very comfortable in the store, and are good for our posture.

31 August 2026
Rated 5 out of 5 stars

Excellent service

Visited store today & purchased a chair. Bev, the assistant was extremely helpful & knowledgeable.
No pressure to buy. Would suggest visit this store.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

We visited your store at Brierley Hill…

We visited your store at Brierley Hill on Sunday knowing that we needed a sofa and chair , your staff were really helpful and knowledgeable with their product knowledge. This morning we received a furniture brochure through the post which helped us to confirm our choice. Re visiting the store today we were given a very friendly welcome, and our purchase was made so easy , we can’t thank your staff enough, they are great 😊

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service at HSL Brierley Hill.

This was our second visit to HSL at Brierley Hill, and we received a warm welcome from Beverley. Bev enquired as to which items we may be interested in, this being a good Back Support Chair. We were directed to items that may be suitable and then offered a nice cup of tea and biscuits. We were not pressured into making a purchase, just left to try different chairs out in our own time.
Bev was very helpful with different suggestions, on support etc.
We did purchase a chair and look forward to receiving it.
The store was very clean and tidy and everything displayed nicely.
All in all, what sets HSL apart is the brilliant customer store experience. You are treated as a customer should be!

6 August 2026
Rated 5 out of 5 stars

Bought a riser recliner from the…

Bought a riser recliner from the Brierley Hill store. Our sales person Wendy was lovely and very knowledgeable. Our delivery team Paul D and Jon were great. A delightful experience and a fantastic product. Chair us excellent quality and worth every penny

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Purchase of Chairs

My wife & I were very impressed with Sam who helped us choose & try various chairs that we wanted to purchase. Sam was empathic, listened carefully & gave sensible advice accordingly. Sam was new & was helped by Ray. Overall well done we would recommend HSL.

2 August 2026
Unprompted review

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