A very well made product with excellent fabric but I'm glad I ordered the next size up from what I usually do because I wouldn't want the chest band any tighter.
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The designs of these bras are beautiful and checkout was very easy. Delivery was very quick and on time. Packaging was great. Thea bras fit very well especially the cup. The band around the bodice is... See more
Company replied
Delivery was swift. However, the company response is awful. Since receiving my order, I’ve attempted several times to initiate a refund as the bras don’t fit properly. Per their online instructions,... See more
Company replied
UPDATE: After two weeks of trying to contact them and then leaving this review, they immediately refunded my money! I will definitely order from them again, but try to make sure it’s nothing I plan... See more
Company replied
Company details
About HSIA
Written by the company
At HSIA, we understand how challenging it can be to find the perfect fit for your lingerie. That’s why we specialize in designing bras specifically for women with fuller busts. We focus on delivering the perfect balance of comfort, support, and style, ensuring that every product meets your needs. With our expertise, you can trust that you’ll enjoy a flawless fit and unparalleled comfort every time. At HSIA, we are committed to helping you feel confident, comfortable, and fully supported.
If you have any questions about your order, shipping, or need assistance with returns or exchanges, or if you’d like to share any feedback or suggestions, feel free to contact us at service@hsialife.com / hsialife@outlook.com.
Our promise to you
Written by the company
- We're committed to our customers!
- We have a longstanding commitment to treat all customers with respect, support, and kindness
Free Returns & Exchanges
24/7 Live Chat Support
Free Shipping With Orders Over $50
Contact info
348 Kwun Tong Road, 6/F, Manulife Place, Kowloon, 999077, Hongkong, Hong Kong
- service@hsialife.com / hsialife@outlook.com
- hsialife.com
Extra 20% SALE
4.1
Great
288 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered 3 bra's after wearing one I…
I ordered 3 bra's after wearing one I decided it didn't fit properly so I wanted to send the other two back for a refund. They are in the original unopened boxes. I followed the return guidelines but have gotten nowhere. I just want someone to e-mail me a return label. Is that so hard? I reordered 2 in the correct size.
3 September 2025
Reply from HSIA
Dear Customer,
Thank you for reaching out to us, and please accept our sincerest apologies for any inconvenience you have experienced.
We noticed that you contacted us through the live chat feature on our website. While we provide this option for initial assistance, our team typically handles more detailed inquiries—such as returns or complex issues—via email at service@hsialife.com. This allows us to better track and resolve your request.
We understand that it can be frustrating to interact with an automated chat system before being guided to email support. We truly appreciate your patience and are actively working to improve the transition between automated assistance and human support.
Please rest assured that our customer service team is already reviewing your case and will provide you with a streamlined return solution shortly. Our team responds to all emails within 48 hours during business days. If you don’t hear from us, we recommend checking your spam or junk folder just in case.
Thank you for your understanding, and we appreciate the opportunity to assist you.
Well made bras 😁you will not be…
Well made bras 😁you will not be disappointed. And the price…for us much larger girl you understand that it hard to find a beautiful bra with so many colors plus price well. You just can’t beat it.
27 August 2025
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
You communication is very poor
You communication is very poor. I placed the order with you on the 23rd but the 29th I ask you what’s the delay still no response and is the third of a new month I ordered from your company before in the order came within like two business days I just wanna know what’s the hold up communication is power.
23 August 2025
Reply from HSIA
Dear Customer,
Thank you for reaching out to us, and please accept our sincerest apologies for the confusion and inconvenience you have experienced.
After reviewing our records, we noticed that we did not receive the email you mentioned sending on the 29th.
We only have your previous message from August 23rd, in which you mentioned receiving a black bra with a slight odor. Our team had followed up on that issue at the time.
Your recent message, which we received this Tuesday, inquired about the estimated delivery time for your order. It is possible that your email was not delivered to us due to technical issues or filtering, and we deeply apologize for any miscommunication this may have caused.
Regarding your order:
Your previous package was shipped from our overseas warehouse, which typically takes 3-5 business days to arrive.
However, your latest order (HSIA11371273) is a larger shipment and is being processed from a different warehouse located farther away.
As a result, the estimated delivery time for this package is 5-10 business days. We sincerely apologize for any inconvenience caused by this multi-warehouse shipment process.
Please rest assured that our customer service team responds to all emails within 48 hours during business days. We encourage you to check both your inbox and spam folder to ensure our responses reach you.
If you have any further questions or concerns, please do not hesitate to reply to this email.
I had a great experience with HSIA
I had a great experience with HSIA. When my bras did not fit they aided my requests and helped me find a new size that fits and helped me deal with the whole process with ease! It’s clear they really believe in their product. Would highly recommend!
28 August 2025
Unprompted review
Reply from HSIA
We’re absolutely over the moon to read your review—thank you for taking the time to celebrate our bras with us.
At HSIA, we’re on a mission to design lingerie that makes every woman feel seen, supported, and confident. For us, that means prioritizing:
✅ Comfort that moves with you (no tight bands or scratchy lace).
✅ Support that lifts without compromise (because big curves deserve to be celebrated, not hidden).
✅ Styles that feel like “second skin”—because confidence starts with what you wear close to your heart.
Your words mean the world: knowing our designs are helping you feel empowered is why we pour our hearts into every stitch.
Thank you for being part of the HSIA family. We can’t wait to keep creating pieces that make your day brighter.
Haven't received it yet.
25 August 2025
Reply from HSIA
Dear Daniel Fraley,
We sincerely apologize for the inconvenience you have experienced with your recent order.
We noticed that your previous orders were shipped from our U.S. warehouse, which typically delivers within 3-7 business days. However, due to limited stock availability at the U.S. warehouse for your latest order, we had to arrange shipment from a more distant warehouse.
The estimated delivery time for this shipment is 5-10 business days. Please note that additional delays of up to 2 business days may occur due to customs clearance procedures.
Your tracking number is: 4PX3001961693925CN=====420646289200190313406301579700 (USPS tracking number)
USPS is expected to deliver your package by August 29.
You can check the detailed tracking information and link we sent to your email（inbox & spam folder) for real-time updates.
Please ensure your phone is available to avoid any delivery disruptions.
We have already escalated your shipment with the logistics provider to prioritize its delivery.
If you have any further questions or concerns, please feel free to reply to this email—we’re here to help!
Thank you for your patience and trust in us.
Very Nice Bras
Great product. Great price. Decently quick delivery. What's not to like?
21 August 2025
Reply from HSIA
We’re absolutely over the moon to read your review—thank you for taking the time to celebrate our bras with us.
At HSIA, we’re on a mission to design lingerie that makes every woman feel seen, supported, and confident. For us, that means prioritizing:
✅ Comfort that moves with you (no tight bands or scratchy lace).
✅ Support that lifts without compromise (because big curves deserve to be celebrated, not hidden).
✅ Styles that feel like “second skin”—because confidence starts with what you wear close to your heart.
Your words mean the world: knowing our designs are helping you feel empowered is why we pour our hearts into every stitch.
Thank you for being part of the HSIA family. We can’t wait to keep creating pieces that make your day brighter.
Refunds impossible?
Like many other here I have tried to contact them several times to arrange a refund and have had no response and it’s been weeks now. They need to change their return process as it seems a consistent issue. Hoping complaining here might get a response as it has for others but there must be a better way!
1 July 2025
Unprompted review
Reply from HSIA
Dear Customer,
Thank you for providing your order details—we’ve successfully located your order and initiated the return & refund process for you.
To track the status, please check your email (including the spam/junk folder) for updates from service@hsialife.com.
We sincerely apologize for any inconvenience caused and truly appreciate your patience throughout this process. Thank you for choosing HSIA; your feedback is invaluable in helping us improve our service.
If you have any further questions, feel free to email us—we’re here to help!
I like your product, but
I like your product, but 2 times my order got canceled with you. Your system should be able to know if you're out of stock, so that your client don't make payment.
30 July 2025
Reply from HSIA
Dear Valued Customer,
We sincerely apologize for the inconvenience you’ve experienced.
As we are currently in our peak season, some popular items are selling out quickly due to high demand. Our team is working closely with the factory to restock bestsellers and key sizes, but production capacity is limited, which may cause delays.
Additionally, our website currently displays inventory based on U.S. warehouse availability. Since you’re ordering from outside the U.S., an item may show as “in stock” when it’s actually unavailable in your region (e.g., Canada). For example:
HSIA Black All-Over Floral Lace Bra Bundle: This was a clearance item and is now out of stock.
Sunflower Underwire Unlined Lace Bra (White / 36 / DD/E): This item is available.
To make up for the inconvenience, we’ve issued you a gift card. The code is based on your recipient name (check your email for details).
If you’d like help finding a replacement, please email us at service@hsialife.com with your preferred style, and we’ll check real-time stock for you.
Thank you for your patience and understanding.
The reps responded promptly and offered…
The reps responded promptly and offered a reasonable explanation.
30 July 2025
I am extrdisappointed emely disappointed with your…
I am extremely disappointed with your customer service. I contacted you regarding my underwear purchase more than 10 days ago, but I still haven’t received any proper response—just irrelevant replies. This is completely unacceptable. If this issue isn’t resolved immediately, I will have no choice but to escalate my complaint and request a full refund.
6 August 2025
Unprompted review
Reply from HSIA
Dear Customer,
Thank you for reaching out to us. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this for you.
Currently, we’re unable to locate your order under the name Ankush Shinde in our system. To help us process your request quickly, kindly verify the following details:
Option 1:
You may update your Trustpilot review by replying with:
Your order number
The email address used for the purchase
Option 2:
Share the details below based on where you placed your order:
📍 Where did you purchase from?
✓ HSIA Official Website
✓ TikTok Shop
✓ Amazon
✓ Walmart
✓ Temu
📌 Required Information:
HSIA Website Order: Order # (e.g., HSIA11339727) OR Email + Last 4 digits of payment card
TikTok Order: Order # (e.g., 576638733566055119) OR TikTok username + Recipient name
We truly value your cooperation and will prioritize your refund once we confirm the details. If you have any questions, feel free to reply—we’re happy to help!
Love the selection and the sets.
26 July 2025
Love it
I absolutely love my bra's they are the best at fitting me perfectly and keeping looking good while wearing them
23 July 2025
Best Bra Ever
I love your bras HSIA. I have over 10 of them now and will continue to buy more. Best bra ever.
24 July 2025
I have contacted them 5 times and two…
UPDATE: After two weeks of trying to contact them and then leaving this review, they immediately refunded my money! I will definitely order from them again, but try to make sure it’s nothing I plan on returning. The quality and fit of the bras is great and they come in so many hard to find sizes.
I have contacted them 5 times and two different ways (email and chat message via their website) to make a return, and I still haven’t received a response from them!! My daughter loves their bras, but this is the first time we’ve tried to do a return!
7 July 2025
Reply from HSIA
Dear Brian Jones,
We sincerely apologize for the inconvenience you’ve experienced. At HSIA, we stand by our free return and exchange policy, and we regret that we fell short of your expectations this time.
Due to the peak season surge and an ongoing email provider migration, some customer emails were delayed, missed, or even mistakenly filtered. While our support team is working diligently to identify and respond to every overlooked inquiry, this process takes time.
We truly appreciate your patience and the opportunity to make things right. Your feedback helps us improve, and we’re actively refining our systems and service quality to prevent such issues in the future.
If you still need assistance, please reply directly to this email—we’ll prioritize your case. Thank you for your understanding and support.
Hard to contact for Returns
Edit: They responded to my request to return the day I posted here and the refund was processed, so trustworthy. Just hard to connect with.
Hi I wanted to order directly from the HSIA website to prevent scams. I received my order and they were beautiful. HOWEVER, some versions of bras that I ordered did not suit me, so I wanted to initiate a return. I have tried to reach out through their online chat, emails, and multiple social media accounts, and NO responses. It has been 12 days since my initial message and I am worried that they will not honor their return policy.
10 July 2025
Unprompted review
Reply from HSIA
Dear Keliana Hui,
We sincerely apologize for the inconvenience you’ve experienced. Here’s a quick update:
Email Issues
Due to recent mailbox configuration updates and service provider migration, some emails were mistakenly filtered or blocked.
Combined with high seasonal demand, this impacted our response quality.
The issue is now resolved, and we’re reviewing missed communications.
Your Request
We’ve replied to your Lark message and resent our email outlining the return process for your refund.
If you’re no longer interested in an exchange, we’ll gladly assist with the return/refund.
Next Steps
please check your inbox (including spam/junk folders). Please confirm if you’ve received our email or if you need further assistance.
We deeply regret the frustration this has caused and appreciate your patience. Let us know how we can make it right.
I ordered a bra and matching panties
I ordered a bra and matching panties. Only the bra was delivered. The last time I did this the bra and panties ( the bra was delivered to my address and the panties to another address). This may have been an error by the delivery people because both parcels had the same address .
15 July 2025
Reply from HSIA
Dear David Plants,
We sincerely apologize for the inconvenience you've experienced. After thorough investigation, we've confirmed that your panties order was shipped to the same address as your bra (Order #HSIA11366980).
Could you please confirm:
- Did the package not arrive at all?
- Is it possible the item was mistakenly taken by someone else?
Our customer service team has already reached out to you with a solution and compensation offer. To ensure you don't miss our messages, please:
Search your email for "service@hsialife.com"
Check both your inbox and spam folder
We value your satisfaction and are committed to resolving this matter promptly. Please let us know if you need any further assistance.
Company has responded positively.
Delivery was swift. However, the company response is awful. Since receiving my order, I’ve attempted several times to initiate a refund as the bras don’t fit properly. Per their online instructions, I’ve emailed them with “urgent” in the subject line. I’ve checked my spam folder. The company has simply failed to respond to my email requests to provide a return address so that I can return their merchandise and receive my refund. I don’t want to involve my credit card company, but HSIA is not giving me too much of a choice. I just want to return their merchandise and receive my refund.
Since my initial review, the company has contacted me. The issue has been resolved.
13 July 2025
Unprompted review
Reply from HSIA
Dear Renee Wall,
We have processed your refund on July 21 at 9 PM – no return is needed. You may keep or donate the item(s).
We sincerely apologize for:
Delayed responses (caused by email system updates, now resolved)
Any inconvenience during this process
Refund Timeline: 2-4 business days to your original payment method.
Thank you for your patience as we improve our service. We value your feedback and are committed to improving. Thank you for your patience.
I enjoy shopping for bras on HSIA
I enjoy shopping for bras on HSIA. The prices are reasonable and they seem to always have my size. All I can say is..Kindly keep it up. I own 6 HSIA bras and every one of them are comfortable. Thank you!!
11 July 2025
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