HS Direct Reviews 751

very helpful and done everything asked of them always avalible to take you call or answer email

Gary Shaw did a walk through with me for the HR element. Very informative and checked numerous times i was happy before moving on to next section.

Mis-sold Service, No Support, No Refund

I signed up to HS Direct in June 2025 after being assured over the phone that they would create a tailored health & safety package for my small business. They were aware I was under pressure due to a recent incident, and they promised hands-on help, industry-specific documents, and ongoing support.

What I actually received was a basic online portal full of generic templates and vague advice — not what was described or what my business needed. The “tailored” package turned out to be pre-filled forms with my logo and generic categories, which I was told to edit and figure out myself. In the demo walkthrough, I was rushed through how to complete forms manually (which I could have done using free resources). When I challenged the impractical advice for my business, the answer was essentially “do what you want, but this is what we recommend.”

After asking for a refund within days — and before using the service — I was told there was no cooling-off period and no refunds allowed, something that was *never* mentioned on the call or in writing. Since then, I’ve sent multiple emails and had no response. It’s now over a month and they continue to ignore all communication.

I’ve since created all my health & safety documentation properly using better advice and am now pursuing a refund through my credit card company. **Small businesses, be warned**: they are not transparent, and their service is not fit for micro or mobile companies. In my opinion, this felt like a hard-sell trap rather than genuine support.

Avoid unless you know exactly what you're getting and are happy to pay hundreds for self-service templates.

"Update " your reply is a total Lie you have not replied to any of my formal complaints or request for a refund under the Consumer Rights Act 2015

Had a real caring & considerate call with Nick Daley. I was just looking for a health & safety policy, but Nick opened my eyes to all the other policies I was missing to be compliant. Nick explained everything to me, he even went away & consulted others on what my specific needs would be & offered a service at a competitive price.

I’ve had the absolute pleasure of working with H&S Direct for all of our company’s health and safety needs, and I can confidently say they have been nothing short of outstanding. From day one in my role, Rodney Marsh has been a constant source of support, guidance, and reassurance. He’s helped me build up my knowledge and confidence in health and safety – always taking the time to explain things clearly and thoroughly, especially when I’ve struggled to understand something.

Rodney is professional, approachable, and genuinely a joy to work with. Our conversations are never dull – he brings a down-to-earth, friendly attitude that makes it easy to ask questions and get the help I need. I always finish our calls feeling well-informed and reassured, and I truly appreciate how much care and time he puts into his support.

All of our H&S documentation is maintained to an extremely high standard thanks to the resources and guidance provided by H&S Direct. Their online training and documentation tools are excellent, and anytime I’ve had questions or needed further assistance, the team has been quick to help.

Although I’ve interacted with other members of the team – who have all been incredibly helpful – it’s Rodney I speak with most, and I genuinely can’t thank him enough. He is a credit to your organisation and a real asset to your team.

Thank you to H&S Direct, and especially to Rodney, for your ongoing support. It makes a real difference.

Outstanding Service and Support – 100/100

Rod has been exceptional from the very first conversation. His professionalism, responsiveness, and willingness to offer advice and support have made a real difference. With a high level of expertise, he helped us get set up quickly and smoothly, ensuring we were confident and well-prepared from the start.

Rod clearly takes pride in his work and has gone above and beyond to make sure we get the most out of the system. His dedication and attention to detail have been invaluable throughout the process.

Highly recommended – a true asset to the service!

very poor communication, they renew contract without consulting me if I want to renew, took money from my accountant without my consent, I contacted then the same day to talk about, they didn’t do anything and couldn’t cancel payment

Joanne was really great and would recommend there services to others, good people.

Very happy with the meeting with Gary, very patient with me and explained everything really well.

Excellent service provided by Roger Simpson - I had been in discussions with him for almost a year before committing. His service has never waivered - always professional. Upon taking up the service, he has been prompt, informative and a dream SPOC.
Excellent service provided by Gary through the onboarding sessions. More to come with team sessions, and 1-2-1's to check understanding are no problem.
Very professional so far. Packages are straightforward and very user friendly. Would highly recommend.

The Rams package and all the health and safety is very good, best i have used.
Very helpful support. The initial set up and live tutorial by Gary Shaw was excellent and easy to understand.

We've been with Hs Direct for many years and have always found the telephone assistance to be excellent, Nick Daley however is exceptional and always assists us with our requirements.

Very satisfied!
HS DIrect have offered excellent service from the start, offering excellent, friendly advise and guidance on all H+S needs of our small business. Gary Shaw did a "walk through" online with me and guided me on every aspect of using the site for our H+S management. The package itself is very comprehensive and user friendly. Highly recommend using HS Direct

Armands Lubiks has been assisting us for some years now and has always been extremely helpful and professional in the way he has dealt with our Safe Contractor Accreditation. Any questions or queries he has swiftly responded to and is always very helpful.
Highly recommend.

Excellent Support from HS Direct
I had a very positive experience with HS Direct, especially with Leo Marley, who was friendly, professional, and incredibly helpful. The entire team provided clear and reliable guidance when I needed it most. Their support made everything much easier and saved me a lot of time. I would definitely recommend HS Direct to anyone looking for dependable and supportive service.

Thank you, HS Direct!

The Help and Feedback from Brendan at HS Direct has been spot on for me. The platform itself and how easy it is to use is great for us at AM Express Scaffolding. Well worth the investment I think, great job HS Direct.

I joined up today, was amazed with the help setting up 3 Statements with this gentleman Lewis Stanex, he spent over an hour of his valuable time helping me, very impressed a credit to the company!!! 🌟

Absolutely fantasy service the chap Jake helping has been incredible.

Was a great talk through the system and made understanding how to navigate through the sections a lot easier than being left to our own devices.

A excellent service, good advise given in a helpful not pushy way. My order was turned around within 24 hours which was much appreciated.
I will recommend HS Direct to colleagues & friends.

Thank you Levi for your 100% guidance & customer service.