HPL Motors Reviews 

4,344
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 455 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff members who provide helpful guidance without applying any pressure to buy. People find that test drives and vehicle handovers are organized efficiently, creating an easy, smooth, and comfortable purchasing journey overall. Some people were dissatisfied with communication failures, mentioning that phone calls and follow-up queries were frequently ignored after the sale. Consumers also faced frustrating difficulties regarding certain financial and mechanical issues that required extensive effort to resolve properly. Visitors noted that after-care support sometimes fell short of the high standards set during the initial showroom visits.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting helpful and professional staff who make the... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about their purchases. On one hand,... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a high level of disagreement among... See more

User experience

Consumers find user experience to be exceptionally positive, describing the process as smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sara @hpl Preston is the most helpful sales agent I have ever dealt with. She stuck with us when no-one else would. I would strongly recommend this company especially using Sarah her diplomatic... See more

Rated 5 out of 5 stars

We visited the Wirral store and were served by Kieran. Only came into have a look at an idea of what we wanted and the staff were that exceptional we left with a car that was very much perfect for us.... See more

Rated 5 out of 5 stars

Absolutely brilliant to deal with, from walking into the showroom lot to picking up my new car the very next day. The salesman, Kieron, never hassled me or tried to oversell products or more expens... See more

Rated 5 out of 5 stars

We originally just went along to have a look… and ended up buying! The service was that good. From start to finish, everything was fantastic, and we have to give a special mention to Nathan Bart... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(4,344)

437 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First visit to the Stockport branch

First visit to the Stockport branch, very modern, lots of staff happy to help. I spoke with Matthew holt, he was easy to talk to and told me all about my car. Matthew made me feel at ease and reassured me that body work that needed doing would be done. 100% recommend speaking with Matthew when you can.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service and purchase

Absolutely amazing service by Liam Griffiths and HPL motors Stockport. Since start to end was very transparent and clear communication and final car delivery of the car as committed in stunning condition. Loved it very much.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

We enjoyed our experience

We enjoyed our experience, we wasnt mithered whilst selecting a car. Mike was the man when purchasing and when collecting he had made sure the car was in tip top shape we will 100% use HPL again. Shout out to Mike (and the free drinks 😂)

14 May 2026
Unprompted review
Rated 4 out of 5 stars

Happy with the service

I am very satisfied, so far, with the service from HPL. It’s great that they have a wide choice of cars. So far, the staff have been honest in their dealings with me.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Andrew made the whole process nice and easy, I went in not having a clue what I wanted to buy and he was patient and gave me great guidance. Once I'd decided he explained the whole process thoroughly and kept me updated whilst I waited for my car to be ready. Would recommend.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

10/10

I bought my car from Oldham HPL. Andrew hadfield helped me and nothing was too much trouble! He was great! He could answer any of my questions and was quick on the phone when I was enquiring. I will definitely be returning! Amazing service and absolutely love my new car! Thank you very much Andrew.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Five Stars for Jack at HPL Motors!

We recently purchased a vehicle from HPL Motors and cannot recommend Jack Davies highly enough. Despite us calling at very short notice to reserve a car, Jack went above and beyond to ensure the vehicle was fully prepped and ready for our arrival.

Throughout the process, Jack was incredibly attentive and patient. He gave us the space we needed to inspect the car thoroughly before guiding us through a test drive, where he was flexible enough to let us choose our own route.

The part-exchange process for our older, high-mileage vehicle was handled very fairly, and the team managed all the paperwork seamlessly. What impressed me most was Jack’s professionalism regarding the optional extras; although we declined the additional coverages, he was completely respectful of our decision. Thank you, Jack, for making this such a positive experience.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Mike helped us out today with a quick…

Mike helped us out today with a quick handover today. Sound guy who wasn’t pushy or ‘salesy’ just told you what you needed to know and gave you breathing room to discuss options. Would recommend Mike to anyone who’s looking for a simple straight forward no BS experience.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Mike was really pleasant to deal with, answered all our questions and went above and beyond to make sure we were satisfied with everything. I’m extremely happy with the service and my new car

3 May 2026
Unprompted review
Rated 1 out of 5 stars

Buyer Beware!

Recently bought a car from HPL Stockport, all went well until finding out the car had two missing features.

I was told, despite the car being inaccurately described, on both Autotrader and their own website, I was NOT entitled to a refund (Against the consumer rights Act 2015), rather they would have to 'buy the vehicle back' from me, as per company policy.

After months of back and forth, daily phone calls and the odd email, they finally offered a pitiful amount of compensation (not enough to cover the cost of the features) or suggested I pay them more money to put this right!

Finally, just short of legal action, but after citizens advice have gotten involved, they have paid for one of the two missing features to be installed (All be it aftermarket not OEM) but this situation should not have taken so long or have been so painful.

This whole situation has been a showcase of poor customer service, little to no communication and poor, bordering on illegal, company policies.

In summary I would never recommend this company, and in the off chance you do decide to buy from them then id suggest printing out the advert and ticking the features off!

8 May 2026
Unprompted review

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