HPL Motors Reviews 

4,353
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 455 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales team for being exceptionally knowledgeable, patient, and completely pressure-free throughout the entire showroom visit. Buyers note that the overall purchasing process is wonderfully quick, transparent, and accompanied by helpful guidance from start to finish. Some reviewers were not happy with the after-sales support, experiencing frustrating communication breakdowns and delayed responses when mechanical issues arose. A few consumers additionally mentioned troublesome problems concerning issues with deposit handling, unexpected vehicle defects, and missing features discovered after taking the car home. People also experienced difficulties when trying to get timely resolutions or proper documentation sorted out correctly.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are exceptionally helpful,... See more

Service

Clients share positive opinions on service, noting that staff members are helpful, professional, and go above... See more

Product

Customers consistently note ambiguous experiences with product, highlighting both satisfaction and concerns.... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth, seamless, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sara @hpl Preston is the most helpful sales agent I have ever dealt with. She stuck with us when no-one else would. I would strongly recommend this company especially using Sarah her diplomatic... See more

Rated 5 out of 5 stars

We visited the Wirral store and were served by Kieran. Only came into have a look at an idea of what we wanted and the staff were that exceptional we left with a car that was very much perfect for us.... See more

Rated 5 out of 5 stars

Absolutely brilliant to deal with, from walking into the showroom lot to picking up my new car the very next day. The salesman, Kieron, never hassled me or tried to oversell products or more expens... See more

Rated 5 out of 5 stars

We originally just went along to have a look… and ended up buying! The service was that good. From start to finish, everything was fantastic, and we have to give a special mention to Nathan Bart... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(4,353)

447 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Whilst I didn't actually purchase a…

Whilst I didn't actually purchase a vehicle from HPL as I found my exact option I prefered elsewhere, the service I received from Lily was fantastic. Enthusiastic, responsive and went out of her way to respond to my questions. I will return when we renew my wife's vehicle.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Emrys was really helpful and made the buying process enjoyable and straight forward.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

This is my fourth car from HPL

This is my fourth car from HPL. Never had a problem and the support, from start to finish, is fantastic. Despite a poor credit record they got me a really good affordable deal, didn’t apply any pressure and will definitely return in future.

Special thanks to Emrys. Credit to the Oldham branch.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

From the start the salesman (Dylan)done…

From the start the salesman (Dylan)done and answered everything spot on also with me coming down from Glasgow things had to be right Dylan provided me with all the info I needed and when I got to see the car it was everything he had said the video he sent me never done the car credit the hand over of the car was very smooth no hold up air messing about Great service and a very nice dealership would buy from here again and would recommend to anybody

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Very positive experience. Staff (in particular Mike) extremely pleasant, friendly, knowledgeable & helpful. Would definitely return & would recommend to others.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service, very friendly

Came for just a look around and ended up part exchanging my car for an amazing upgrade, we had fantastic service and very easy handover. Emrys made it very easy and walked us through the whole process. At no point did we feel nervous talking to him, he just made us feel welcome. We would recommend coming to see him 100 times out of 100.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Mike (HPL Stockport)

Mike has been extremely helpful in answering my enquiries on a used car which I had seen on the website. I live in the north 350 miles away, excellent communications are the key. He is also very friendly and patient. I really appreciate for his support in my car purchase.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Bought a car from them 12 months ago…

Bought a car from them 12 months ago and was told it came with two keys. When I went to collect it, they suddenly claimed they’d “lost” the second key and expected me to pay for it myself. After months of chasing, I had no choice but to go through Mercedes
I also paid extra for tyre & alloy cover and an extended warranty—both of which now seem completely pointless. Had a tyre pressure issue? Not covered. So what exactly did I pay for?
Now I’ve put the car in for an MOT and a £300 service, only for it to fail and come back with a quote of over £1000 for repairs. So I’m now looking at over £1300 in total—and surprise surprise, the “extended warranty” doesn’t cover that either.
All of this within just 12 months of owning the car, and I’ve only done 6000 miles. It’s an absolute joke

27 April 2026
Unprompted review

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