As a service, pretty good. As a business, not so much. I joined in March 2025 as my accountant no longer offered their address for use as my registered company address. Just over a year after joining... See more
Company replied
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Great smiles, teamwork and responsiveness as well as a very effective virtual office set up with options of working space and meeting room hire. Whether I am popping by to pick up post, requesting som... See more
I have been using Hoxton Mix for the past three years for my various companies and am always impressed with their service. They notify me immediately of any new post which is then emailed to me sa... See more
Hoxton Mix provide the perfect registered office and mail forwarding service. Stay away from very cheap alternatives and go for this, the price is excellent for the quality of service you receive. I g... See more
Company replied
Company details
Written by the company
The Hoxton Mix Virtual Office London gives you all the benefits of a prime London business address in the heart of Tech City, without the expensive overheads. Our cheap Virtual Office London service is the perfect solution for international companies, freelancers and entrepreneurs looking to establish a presence in London’s dynamic technology hub. You use our address as your business address, and we handle all your mail.
Contact info
3rd Floor, 86-90 Paul Street, EC2A 4NE, London, United Kingdom
- +44 (0)20 347 53374
- help@hoxtonmix.com
- hoxtonmix.com
Fantastic service
Fantastic service! HoxtonMix is ideal not only for businesses but also for individuals needing a reliable London address. Easy setup, professional support, and excellent value. Highly recommend!
25 October 2024
Unprompted review
Reply from The Hoxton Mix
Hi there,
Thank you so much for your recommendation! We're pleased to hear that you've found the setup easy and our service reliable. We're always here to help!
Team Hoxton Mix
Impressed with how helpful and friendly…
Impressed with how helpful and friendly they were. It's clear that they really care about their customers and want to make them happy.
22 October 2024
Reply from The Hoxton Mix
Hi Aaron,
Thank you for your kind words! We're delighted that our team made a positive impression and that you're happy with the service. We're always here for you!
Team Hoxton Mix
They provided excellent service and…
They provided excellent service and assisted me greatly. I highly recommend Hoxtonmix for your business needs.
9 October 2024
Reply from The Hoxton Mix
Thank you, Alex, for the fantastic review! We're so glad we could assist you, and we truly appreciate the recommendation. It's great to know our service met your business needs!
Team Hoxton Mix
Fast and helpful
They are fast and focused on problem solving.
Thank you
14 October 2024
Unprompted review
Reply from The Hoxton Mix
Thank you, Esra, for your kind words! We're delighted to hear that our team could help you quickly and efficiently. Your feedback is much appreciated!
Team Hoxton Mix
They make running my business easier…
They make running my business easier and cheaper. I would definitely recommend them to anyone!
10 October 2024
Reply from The Hoxton Mix
Thank you, Ryan, for the amazing feedback! We’re so pleased to hear that we’ve made running your business easier and more affordable. Your recommendation means a lot to us!
Team Hoxton Mix
Support is great!
I like how available the support team are to answer any queries as a package was delivered to my office in London which they advised they do not take packages but for this one off occasion will hold it for 24 hours for me to personally collect. Great company and great service!
10 October 2024
Unprompted review
Reply from The Hoxton Mix
Thank you, Anisha, for the lovely feedback! We’re so happy to hear that our support team could assist you, and we appreciate your understanding regarding the package. It’s wonderful to know you had a great experience with us!
Team Hoxton Mix
Hoxton Mix are fantastic
Hoxton Mix provide the perfect registered office and mail forwarding service. Stay away from very cheap alternatives and go for this, the price is excellent for the quality of service you receive. I get my post scanned and uploaded as soon as it arrives, and you can easily arrange for it to be forwarded or collected. The portal is easy to use, and the staff on site and on the help chat are fantastic. If you're thinking, shall I use Hoxton Mix, yes you should. They are brilliant.
30 September 2024
Unprompted review
Reply from The Hoxton Mix
Thank you, Jacqueline, for such a detailed and positive review! We’re thrilled that our service and portal meet your needs, and we appreciate your kind words about our team.
Team Hoxton Mix
The prompt service at Hoxton Mix is…
The prompt service at Hoxton Mix is efficient and solves queries fast!
24 September 2024
Unprompted review
Reply from The Hoxton Mix
Thank you, Mary, for your great feedback! We're glad our prompt service helped solve your queries quickly.
Team Hoxton Mix
So far so good
13 September 2024
Unprompted review
Reply from The Hoxton Mix
Thank you, Richard! We're glad to hear everything is going well so far.
Team Hoxton Mix
Annabelle dealt with my issue and was…
Annabelle dealt with my issue and was quick and professional
Thank you
28 August 2024
Unprompted review
Reply from The Hoxton Mix
Thank you, Rich! We're happy to hear Annabelle was quick and professional in resolving your issue.
Team Hoxton Mix
Very easy to use and great customer…
Very easy to use and great customer service
22 August 2024
Unprompted review
Reply from The Hoxton Mix
Thank you, Kart! We're glad you found our service easy to use and appreciated the customer support.
Team Hoxton Mix
Lack of Clear Communication and Unhelpful Customer ServiceAs a new customer, I expected clear and direct communication regarding important processes like KYC verification. My interaction with customer
As a new customer, I expected clear and direct communication regarding important processes like KYC verification. My interaction with customer service left me feeling undervalued and frustrated due to the lack of clear information and support.
18 July 2024
Unprompted review
Reply from The Hoxton Mix
Dear Personal,
Thank you for your feedback. Unfortunately, we have no record of you attempting to sign up for our services. However, we would like to clarify that as a Trust or Company Service Provider (TCSP) regulated by HM Revenue & Customs, we are legally required to conduct anti-money laundering (AML) and know your customer (KYC) checks. This includes verifying proof of address, photo ID, and ensuring the individual is not on any watchlists or registers, such as those for sanctions or sexual offences.
These requirements are mandated under UK legislation, specifically the Money Laundering Regulations 2017, and are not procedures we have imposed ourselves. Failing to comply with these legal obligations would result in serious penalties, including fines or imprisonment. While we understand this process may feel inconvenient, it is essential to maintaining the integrity and legality of our services.
This information is clearly outlined on our website before sign-up, and we cannot make exceptions, as we must adhere to the law.
Kind regards,
Team Hoxton Mix
Choose a different company. Multiple issues with Hoxton
For some reason they want me to pay again to set up a new company on the system when we have already paid for a year and simply wanted to switch the company we were using the service with.
Totally unreasonable of them to demand this when the service has been paid for for the current year and we are only a few months in. Choose another registered company address, not these guys!! Also had a weird issue where my email addresses to login where it wouldn't send me the magic link unless I type in my email address wrong, and then it somehow still comes through to my correct email address.
Their login panel is simple but not effective. You don't seem to be able to even change your email address yourself.
4 July 2024
Unprompted review
Reply from The Hoxton Mix
Hi Richard,
Thank you for your feedback on Trustpilot. We are very sorry for the inconvenience you've had with our service. It appears the issue arises because you are a Tide customer, and Tide uses software provided by Hoxton Mix. However, we do not own or control your account.
Regarding the email login issue, it appears you are logging in with a different email address. We have emailed you directly with the email address that Tide provided when you signed up for the Tide virtual office service. Please use the correct email address; we will ensure you can log in.
As for the request to set up a new company, please note that all billing and account details are managed by Tide, not the Hoxton Mix, since you signed up through a partner. We provide Tide with an API for virtual office services, but they handle the billing, address changes, and company name changes. We are not contractually allowed to change this information as your contract is with Tide. However, our CEO has reached out to you directly with an option to use the new company at no extra charge and discuss any additional steps needed.
It's also important to inform Tide about the status of William Hornby Property LTD and the new company name. There is a legal requirement to obtain KYC (Know Your Customer) documents, which include photo ID and proof of address for the Ultimate Beneficial Owner (UBO), who is the person owning or controlling 25% or more of the business, or otherwise exercising control over the company’s management. Failure to provide these documents could result in legal issues for both Tide and the Hoxton Mix. Our CEO has included our KYC document checklist in his email, which outlines the requirements that are likely similar to those of Tide.
Please be aware that if you cancel the account with Tide, they will cancel the service with the Hoxton Mix as well. They have full control over your account and are meant to be the first point of contact for support. However, we are committed to assisting you in resolving these issues.
Thank you for your understanding, and we hope to resolve this matter promptly.
Hoxton Mix Customer Support
The Customer Service experience is…
The Customer Service experience is awesome! Steph was professional and kind in her service delivery and that is top-notch.
26 June 2024
Unprompted review
Reply from The Hoxton Mix
Thank you, Bill! We're delighted to hear that Steph provided professional and kind service. We're proud to deliver a top-notch experience!
Team Hoxton Mix
Mixed service
It was great and straight to the point on the live chat, Donna fixed the problem. However via email Stephanie said the app was still under construction (which it wasn’t because my friend used it and it worked for her) and was told told to use the browser instead, which makes me think the issue was not looked into.
21 June 2024
Unprompted review
Reply from The Hoxton Mix
Hi Hassy,
Thank you for your feedback! We're glad to hear Donna was able to fix the issue promptly, but we want to ensure we're providing you with a five-star service across the board.
I can assure you that the Hoxton Mix app is frequently updated with improvements and bug fixes based on customer feedback. You can check the update history in the App Store or Play Store for a record of these submissions. A minor issue affecting customers using Hotmail, where Magic Links were being sent to a suppression list, has since been rectified following reports.
A member of our team will also be in touch shortly to make sure everything is working smoothly for you, whether through the app or the customer portal. We appreciate your input and want to ensure you’re completely satisfied with the service.
Kind regards,
Team Hoxton Mix
Great for startups and freelancers!
The hoxton mix offer a great service. My mail is always promptly handled and delivered and the customer service is instant and professional.
20 June 2024
Unprompted review
Reply from The Hoxton Mix
Thank you, Scott! We're pleased to hear that you're happy with our service, especially how promptly your mail is handled.
Team Hoxton Mix
Great company to deal with
Great company to deal with. Annabelle has been great at assisting with any queries and mail is always received promptly.
19 June 2024
Unprompted review
Reply from The Hoxton Mix
Thank you, S Ahmed! We're glad to hear Annabelle has been helpful and that your mail is always received promptly.
Team Hoxton Mix
Reply from The Hoxton Mix
Thank you very much for your kind words and for sharing your 5-star review with the rest of our community.
Team Hoxton Mix
As a newly formed business
As a newly formed business, Hoxton Mix has enabled me to have an office address in London. They receive and scan mail to me.
I had a minor issue with a document that had been sent but they sorted it so quickly via webchat. Much impressed thank you.,
23 May 2024
Unprompted review
Reply from The Hoxton Mix
Thank you for the 5-star review! We’re here to serve you anytime.
Team Hoxton Mix
Reply from The Hoxton Mix
Amazing feedback. Thank you so much for giving us 5 stars!
Team Hoxton Mix
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