Howards Motor Group - Howards Peugeot Yeovil Reviews 

I am technically challenged: for I am comfortable with the aroma of dusty books and cricket bats;,so getting apple CarPlay to work on my new iPhone 18 promax was easy as finding a small needle in a hairy camel’s bottom!
No need to panic! The magnificent Ms McDonald and Mr Harries ( who sold me this lovely car) entered stage left rapidly on a horse! Problem solved yet again!

This is a further review to my original. I cannot fault the help and support that Stuart Romain provided when I collected my new car. He even drove to my home to deliver a charging plug that was promised to me but not available when I was there.

Peugeot sales and service reception excellent. Very thoughtful and keen to help.

Vehicle hand over not rushed and vehicle details carefully explained.

Transfer of service plan handled with care and full explanation.

Peter Marshall

As previously mentioned, a professional handover of my used Peugeot e 208, which I am still very happy with.
Until the failure of the in car bonnet release catch, which on my first time of use snapped off in my hand. However once reported to Howards Peugeot Yeovil, the problem was rectified and a a very short time, at no expense to myself and very quickly.
I would highly recommend Howards Peugeot Yeovil for the purchase and maintenance of peugeot cars

Attentive polite and cheerful staff.
Teri(sales executive) was so helpful and kind helping us choose our car.
Nothing was a problem for her !10out 10
Kevin

I had my car pre-booked in for an MOT(which this was done with ease), on arrival I was greeted by a member of staff (Joe, I think), who was very friendly & polite. He asked if I was waiting or if I wanted to come back in about an hour? He told me once I’d come back to sit in the (comfy) waiting area & to help myself to a drink.
Once the MOT was complete a member of the workshop team, came through to me, Offering to show me the work completed, and explaining in depth the whole project.
I returned to the waiting area, 15mins later & my keys were brought to me, as I went outside I saw they had given my car a clean.
Very impressive experience, would highly recommend to friends and family.

We purchased a usedn Peugeot 308 GT Line with a Puretech 1200 engine from Howards of Yeovil, never again.
At 55,000 miles it started using oil, at 57,000 we had to replace the wet belt as it was breaking up, it started misfiring so had to replace the coil packs.
The engine now uses 1ltr of oil per week. I have spoken to Howards who gave me a number for Peugeot, they would not help, I talked with Yeovil at least three times but there policy is not to help even though they know there is a problem with the puretech engine, they say it is not their responsibility as they do not produce the faulty cars.
I just know I will never buy a car from Howards or Peugeot ever again, I have also told all my work colleagues and as many other people as I can, I am a bit anal like that and I will probably still be telling people of our Howards experience for years to come. Do yourself a favour go elsewhere.

I BOOKED MOT & SERVICE AND ASKED FOR COLLECTION AND DELIVERY BUT WAS TOLD NO LONGER AVAILBLE. I THEN HAD CALL FROM CA SHANE HARRIS WHO OFFERED TO COLLECT MY CAR ON HIS WAY TO WORK AND RETURN AT END OF DAY.
THIS WAS DONE ON FRIDAY 26TH WITHOUT ANY TROUBLE THIS WAS GREAT INITIATIVE BY SHANE AND HE SHOULD BE COMMENDED OTHERWISE I WOULD HAVE HAD TO SEEK ANOTHER DEALER GREAT JOB THANK YOU

Really helpful and friendly service at Howards Yeovil
Shane in the service department and Nigel the technician deserve a big thank you for sorting out the issues with our tyres and patient explanation.
Definitely deserve 5 stars!

We use the Yeovil branch as it is the closest to us and recommended by Hyundai. Our experience, for both my husband and me, has been poor. They don’t seem to communicate consistently or provide accurate information about your service. On one occasion we had a slow release puncture and visited them twice to report it. They dismissed us as imagining it. Found another, independent garage who diagnosed it first time so returned to Howards for the repair. I don’t know where the liability would sit if there had been an accident or some incident as a result of their misdiagnosis but it is worrying. I have written reviews in the past that haven’t been complimentary and they contact you and apologise profusely and offer to do something to make up for it if we will modify the review. I admit I have done this for money off the bill but the consistently poor and negligent approach makes me unwilling to do that any more. The final straw is that they appear to have mislaid personal documents and ID they requested from me. Their casual attitude towards customers’ safety and security is a real concern.

From the start we were received in a very friendly manner, in particular at Reception and followed by Sam Harries, our agent, who listened attentively to our needs for being there.

A mysterious (to me!) intermittent electronic fault on my 3008 meant a trip back to Howards Peugeot in Yeovil. The problem was diagnosed and a new part was fitted within two days, all under the extended warranty. Many, many thanks to Ben and his team at Howards for the rapid and courteous service they delivered.

Took my used Peugeot for a vehicle health check.
Very thorough and useful report, and reception very friendly, professional, and helpful.

1st car I was offered, wasn't yet on the website so hadn't sen it yet but had to pay deposit and wait for it to arrive, it was involved in a crash before it got to the dealer however they still allowed me to test drive stating the damage would be fixed, filled out finance ETC, then told a few days later its not road safe so they couldn't sell it to me. A couple weeks later found another car, again had to wait for it to arrive to the dealers, test drove and filled out finance ETC. I specifically said I wanted a HP plan with no large end balance to be paid and was told this would be fine, after signing the paperwork I noticed I had been sold a PCP plan with a £3.5K end balance - this wasn't mentioned to me while being sold the car at any point, only the monthly price. I spent 3 evening, over 7 hours in total waiting to be able to drive the car away, each day at 6pm being told that finance hadn't approved it yet. On the final day, waited almost an hour after I was told to arrive to be seen. Handed my car over, finalised everything to be told that the finance still wasn't agreed however they already owned my old car at this point as part-ex. I had to ask for my £99 deposit to be refunded and I felt that they didn't trust that I had paid this as he had to go ask his manager about this. Finally got that sorted (over an hour later), drove my car in the daylight for the 1st time the next morning to find large scratches on the driver's side windscreen that I was told they would not be able to do anything about it. Drove it for just over a week, short distances and found a fault. Took it back to be checked and the fault was confirmed. Had to then take it back the next week for the warranty people to see if they would cover the cost of the fault. Then told I would get a call the following week to book in for it to be fixed, had a call to say that the service people were on holiday, to wait a few more days. I have tried to call the service team multiple times over the last 2 weeks (5 times today) and have still not been able to book my car in to be repaired as the phone does not appear to be manned often. Overall I wish I'd used a different dealer.

I bought a car about 3 years ago from this company and the service was excellent. I happened to have a question today relating to the tyres and sent them an email - Within 5 minutes I had a phone call from a lovely lady offering me advice and arranged that I could take my car in next week, when I am next in Yeovil.
Great service, when I do replace my car I will be going back - Thank you