Hover-1 Reviews 126

Have contacted this company on several occasions re replacement charger for hover-1 flex, still unresolved and awaiting reply, a 1 star review for customer service is generous as its virtually non existent, not happy as have a little boy who is unable to use his xmas present, been ongoing since 29th March 2023

Bought the hoover1 ranger for a BD gift for my boy. Arrived and unpacked, everything looked good. Plugged the battery charger in to confirm everything worked. Light was green which usually means 100% charged. Didn't use because it was NOT his BD. When the BD came, we went to use and the hoover board would not move. After solving the issue that the battery was not charged and the battery was shipped no good even though the battery charger was showing it was charged. Contacted hoover for warranty. They would NOT honor warranty because I am NOT a certified technician and voided the warranty because i used a voltage meter to confirm that I am 100% correct. It doesn't take a rocket science to determine with a volt meter the battery is not charging. SO bottom line i am stuck with a 158.00 hoover board with NO battery that should work. POOR CUSTOMER SERVICE. Trust me I am broadcasting this bad review

Bought a Hover-1 Altai R500 through Best Buy on May 6th. It states that this bike will be shipped directly from the Vendor (Hover-1). So, its about to be a month in a few days, and Hover-1’s distribution center has missed the delivery window twice. No updates, no contact. When, and if, i can get through to H-1 Customer Support, their only answer is that they don’t deal with orders not placed through them or through their website. So i’m stuck in limbo with Best Buy that knows nothing except that they are waiting on the vendor to ship. But no one can tell me how to contact the vendor/shipper directly. This is horrible.

I purchased a hover board from Amazon noticing that this was the cheapest among all brands. Firstly the product I received seems to have been a returned as it had the previous buyer's return slip. This means that it was not inspected on return. While I don't know if this is Amazon's fault or Hover-1's, I received the item without a charger. They did not answer my phone calls and raised a support ticket and did get a response but it was a total lack of ownership: "I apologize for the inconvenience, Hover-1's 90 day warranty does not cover refurbished/previously owned products. You should contact Amazon for a resolution. Please reference the following conditions of the Hover-1 warranty. " This is not the response you would expect when a charger is missing from the packaging.

Your customer service is abysmal I would not buy another product from you guys again my hover one Highlander always stops on the hill and I have to get off and it was stopped up the hill and I have to get off all the time I tried contacting your customer service multiple times no answers and so rude and my handlebars keep twisting out a place where in use and y'all need to fix this do not buy anything from this company do not buy anything from this company

I have tried to reach out to hoover1 on multiple occasions. 10 + times by phone unsuccessfully and 3 service requests with no response. I have an E3 code which says I need to replace the accelerator. All I want is the part even if I have to pay. Horrible customer service! Now I have a $400 paper weight

I puchased a Hover-1 from a local store, not Amazon. At the time, I did not know but Hover-1 is known for a motor issue, namely the E1 error. If you search for E1 and Hover-1, you'll discover this is a known issue with Hover-1. This implies, that the motor is bad and you must replace it, no known fix for it. I contacted Hover-1 trying to get a replacement. Their options are either I cut an electrical wire on this item or spending money to send it back. The electrical wire could potentially cause electricution. I sent videos and pictures of the error on the Hover-1. But that is not enough for them. Therefore, I asked them to send me a box and I'll ship it back to them. They are not willing to do that either. So, at this point, I'm down $375.00. Take a look at BBB for Hover-1 and you'll see they have an F rating.

Two options they gave either put me in danger of electricution or I have to spend $50-$100 on shipping. These are not options that a committed business would provide to their customers.

The unit was confirmed defective by the video and pictures I sent to Hover-1. They were convinced of it. Therefore there is no need to put the customer in danger.

Absolutely the worst customer service ever! Had problems with battery less than a month after purchase. Have called many times. They won’t even take a call. You can only submit tickets online.Submitted ticket 3 weeks ago with no response!

I purchased a hover-1 electric scooter for my son for Christmas, and his scooter stopped working in February. I tried calling customer service b/c the scooter is/was still under warranty. However, I couldn’t get a live representative, so I submitted a service ticket weeks ago, and no one has responded to me yet!!!! I wouldn’t advise anyone to purchase hover-1 products because it’s not a quality product. Hover-1 basically stole my money as far as I’m concerned because no one has yet respond to me to rectify the issue I have with my scooter. At this point I feel like I have been SCAMMED!!!!

DO NOT BUY FROM HOVER-1. WORST WARRANTY & CUSTOMER SERVICE EVER - We purchased a Hover-1 Ranger hoverboard on 2/19/2023. Within 3 weeks the charging port had completely disconnected from the unit and could not be reattached. By that point we were past the return window at the store we purchased it from. I was never able to get through to Hover 1 via phone no matter how many times I tried. I was finally able to reach Hover-1 customer service via email only for them to tell me that a charging port is a consumable and therefore not covered in their warranty. They said I could buy the part on their website but when I went to the link they provided to purchase it - they don't have any charging ports for us to buy. Therefore we cannot repair the hoverboard and it is now useless after less than a month. If you are going to make faulty equipment then you should make sure parts are available and if they are not, then you need to stand by your product and replace it for the customer. DO NOT buy from this company. You will end up with a broken product and no way to fix or replace it!

Non existent after sale care. Ordered hover board for 2022 Christmas present but arrived with bits missing. Must have sent 20+ e-mails after receiving original response advising that missing bits would be sent in post. After 5 months the battery life is significantly reduced. Will be returning to Argos.

I purchased a hoverboard for my son for Christmas. He opened it, it was broken and we immediately emailed the company that day to start the return/exchange process. I sent three emails over the next three weeks begging for a response. THIS IS WHERE THEY STEAL FROM YOU. They purposely do not respond, so they can ride out their return window. Then, they will eventually respond, make you resend the video evidence of the broken product multiple times and then finally send you a replacement BROKEN product! And then you get to start the process all over again. They will refuse to give you a refund claiming that it expired during the time period that they were ignoring your original emails. Their products are children’s gifts! Expensive birthday and Christmas gifts. Our children receive a useless gift and our money is now gone, so we cannot replace the gift!

Do not purchase anything from Hover-1.

We purchased a Hoverboard from Argos and it worked ok for almost a year. It no doesn't work with a Red X on one side of the device and the other side not working at all.

Hover-1's support is non existent. The company listed within manuals no longer has anything to do with Hover-1 (As they themselves said Hover-1's service was terrible) and you are therefore left with having to send an e-mail to a catchall address which no one responds to. I sent an e-mail over a month ago with zero acknowledgement or response.

I really don't understand how UK retailers are still able to sell their product as their products and service are absolutely terrible.

Furthermore, you only have to search Hover-1 on Ebay to find literally hundreds of listings of faulty / spare part boards which clearly show a major issue in their product quality and design..

I will never purchase another Hover-1 product again and i suggest you don't either!

I bought a Hover1 Journey scooter from Currys and it broke after 6 months of use but under warranty Currys sent back and Hover delivered a new one - great service - upon opening the box it doesnt work and have tried all avenues of Hover support to get reply from email to calling and even replying direct to there email apologizing for the first one breaking but no one for 5 weeks has acknowledged this. Not good customer service/support after a lot of money spent.

SHOCKING company, I bought 2 scooters through currys as Christmas presents 1 was fine the other developed 2 faults within 2 weeks of very light use. Currys wouldn't take it back because it was out of the warranty time frame and said I have to contact hover. I explained they do not answer the phone and they don't reply to any emails.. so I wasn't able to get it repaired or refunded . Currys reply was our hands are tied.
I only wish I had looked into this company before I bought it, I found a fb group and it's full of customers who have bought from hover and can't get any reply from customer services.
Basically they take your money and send you faulty goods!!.
AVOID AVOID AVOID.

I purchased a hoverboard for my daughters Christmas £150 so not cheap at that time of year. It was purchased from Argos in November. When it was opened on Christmas day my daughter was delighted as she had been waiting for this present (from Santa) since May. Once opened we followed instructions calibrating and charging. My daughter went out to play and came back 12 minutes later with a drained battery. We tried to charge it up over the next few days but all she ever got was 10-12 minutes before it drained. The left wheel then started to go at a different speed throwing her off the board. I took it back to Argos who said they could do nothing about it until i contacted Hover-1 they also said as it had been used and no packaging it would have to be Hover-1 that would replace. I tried calling Hover-1 every day for 7 days but not once did i speak to a human. I have sent lots of emails including purchase date and e-receipt. I have in all this time first email was 03/01/2023 i was asked for proof of purchase then nothing. I then sent follow ups and had only one reply stating we are busy. It disgusts me that a company this big do nothing after money has been exchanged. All my daughter wants is to be out on her hoverboard with her friends but all it does is lies in my garage as it is of no use it does not even hold a charge now. Your product seems to be well below sub standard.

UPDATE TO UPDATE!! Yeah we finally received the scooter on Saturday. It took about 30 days from order date to receipt. There would not have been such a problem if Hover-1 had responded to my inquiries. It would have gotten here a few days earlier but was delayed due to icy weather. My grandson is happy now so all is well. I revised the star rating. We are happy with the product.

UPDATE!! I checked the order status of my scooter this morning and low and behold it shipped last night and is scheduled to arrive this Thursday! To be fair, I will update the star rating once I receive it.

I ordered a Alpha Pro e-scooter on December 31 directedly from the Hover-1.com webpage and received a confirmation and my credit card was charged. On January 5th I received an email that a shipping label was created for UPS and they would let me know when the scooter was picked up by the carrier. I have heard nothing else from them after numerous emails to customer support and sending them service request tickets inquiring about the scooter (probably over 10 total) and when it would be shipped. I can not get anyone to reply to any of them. No one answers the phone number on the website. It is an automated message and then disconnects. I have never had such trouble checking the status of an order. At this point, I either want my money credited back to my credit card or the scooter expedited, but I can't get anyone to contact me.

THEY HAVE THE WORST CUSTOMER SERVICE!! Bought a Hoverboard for my kid a MONTH ago!! Still have not received my it. Called their customer service number which was useless because NO ONE ever answers the phone. So I submitted a help ticket over a week ago and no one responded. So reached out via FB messenger and someone told me a replacement item was being sent out that very day and that it would get to me today (a week later) but still nothing! Reached out to them again today and I can see they have read my messages but they refuse to respond. Reached out to them via Instagram messenger hoping someone different would be more helpful…I was WRONG! They won’t respond via Instagram either.

For a company that advertises their products as many times as they do via social media, you would think they would have time to respond to customers. It’s a shame and had I known this company’s customer service was this terrible, I would have NEVER ordered anything from them.

I purchased this scooter for my daughter the battery only lasts 5 minutes even on eco mode. I’ve tried ringing customer service number and no reply it disconnects. I’ve emailed sent in photos and my receipt still no reply. I’ve sent several emails since last October and I’m getting nowhere

Bought the Hover-1 scooter for xmas, my Grandson got 15 minutes use and has not used it since due to the scooter not charging. had no response from Hover, bought from Argos before Christmas but as it was out of 28 days receipt rule, Argos would not replace. poor service from Argos and Hover-1. I now have a scooter that has had 15 minutes running time and does not work oh and a very unhappy grandson