House Sales Direct  Reviews 165

Fatima Bibi was extremely helpful, knew the answers to all my questions. She was very professional and a pleasure to deal with.

So far Fatima has been friendly, accommodating and helpful. She has answered my questions clearly. Thank you Fatima

Brilliant and very understanding agency. If you have any issues be honest with them. Sandy & Jordan have been brilliant the process. I'd recommend checking houses from them.

Just had initial phone conversation with Jordan, totally engaging, pleasant man . Loads of knowledge and nothing too much trouble. Excellent customer service 👏

As a first-time buyer, I felt truly understood and supported by the team. They were incredibly friendly, listened to all my concerns, and really empathized with the ups and downs. Even when stress popped up (as it naturally can), they were understanding and made the journey smooth and even enjoyable. It was a genuinely good experience, and I’m grateful for their kindness and professionalism.

Alexia, in particular, was incredibly supportive and patient, making the whole process feel smoother.

Sumaiya and her colleagues have been amazing.
the weekly check-ins and updates give peace of mind.
So far so good. :)

I had a very bad experience with this company selling a flat. They took a far larger commission than is reasonable even allowing for the fact that they specialise in selling difficult properties. The contract, which I didn’t see for a month after they started the process, gave no indication of the amount of commission they would charge. If you decide to go with the company, get this information in writing before agreeing to anything. The ombudsman found in my favour and I was awarded compensation. This did not make up the loss but at least gave the company hassle.

Simon went above and beyond on many occasions and was utterly brilliant throughout.
Scheduled calls, never missed. Informative friendly and professional. I have to admit I was sceptical of the whole online estate agency but I was proved wrong and very happy to be! Wholeheartedly recommend

Simon Boden took over from our case and gave absolutely quality service. Kept us up to date with all goings on and made sure our completion was stress free. 5 star service

No pressure sales very pleased with service
Fatima Bibi was most helpful

Communicated well, made the seeking process less stressful currently at legal stage so far so good.

We had a great experience working with Jordan from the in-house direct sales team. From the very beginning, Jordan was incredibly helpful, professional, and approachable. He guided us with clarity and patience.

Jordan took the time to explain everything in detail, answered all of our questions. Overall an excellent service.

I write to share my delight at the Customer experience i have received from Jordon Ellenthorpe. He has worked tirelessly on selling our property for us and always been positive, honest and fair. He kept me in the loop with the difficulties and managed to navigate difficult circumstances to achieve a sale for us. He has been a delight to deal with a real breath of Fresh air, always positive and fun. Highly recommend Jordan

Alex Senior dealt with our property sale. He was friendly, professional and kept us informed at all stages of the process.

The professionalism displayed during my purchase was admirable. Highly recommended! Please keep up the good work.

So far so good. Great customer service from Fatima. Nothing seemed too much trouble and she has assured me she’s at the end of the phone if I start to worry about anything. To be continued…

I found a property which l want to buy (now elderly and downsizing) But because l haven’t yet put my bungalow on the market it’s difficult to get a viewing. However, once l found Home Sales Direct l had an excellent and very helpful Sales man, Jordon, who managed to arrange this for me. Things have apparently become very different from when l last sold and bought my current home in 1997, and Jordon was so patient in explaining everything. I would highly recommend him and HSD.

Currently dealing with Fatima Bibi, she has informed me of the next steps of the process, very polite and informative thanks

We have had a rly good experience with Jordan from HSD buying our first house, everything has been very straight forward and effortless. They have been accommodating of our occasional indecisiveness and we have not been pressured into anything we were uncomfortable with. Any time I have needed clarification on an issue Jordan has been there on the phone right away to make things clear.

Early days in the process but all seems very clear and helpful, Fatima Bibi and Alex were great and always happy to answer questions when needed.