Not only do they stock a huge range of high quality wines, deliver them carefully and quickly, their customer service is simply outstanding! Helpful, knowledgeable, professional and above all fri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We always order from HoT. Our regular wines are always available & fairly priced. Always deliver on time. If we want or need something different the website has enough detail for us to make an i... See more
Company replied
I have used this company on several occasions and each time the process from ordering to delivery has been faultless! Communication is exceptional to the point that the boss personally replied to... See more
Company replied
My first experience buying wine through the House of Townend and it was superb. From ordering to delivery was only three days and the wine was left exactly where I had specified. Fantastic service and... See more
Company replied
Company details
Information provided by various external sources
House of Townend is a Yorkshire based family owned wine merchants founded in 1906. Browse our quality wine selection and buy online today.
Contact info
Melton West Business Park,, HU14 3BQ, Hull, United Kingdom
- 01482638888
- sales@houseoftownend.co.uk
- houseoftownend.com
4.8
Excellent
640 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Fast delivery excellent price
27 February 2024
Reply from House of Townend
Thank you for the feedback, Mrs Carding. We hope to see you again soon!
Reply from House of Townend
Thank you for the feedback. We hope to see you again soon!
Reply from House of Townend
Thank you for the feedback, Liz. We hope to see you again soon!
Exemplary!!
25 January 2024
Reply from House of Townend
Thank you for the feedback, Alan. We hope to see you again soon!
Excellent service really quick and…
Excellent service really quick and reliable have dealt with for a while and will definitely keep doing so
30 January 2024
Reply from House of Townend
Thank you for the feedback, John. We are delighted to hear you are happy with our service!
Fast & reliable
As ever, great service from House of Townend. Reliably quality wine and fast delivery, with lots of updates for the timing etc.
31 January 2024
Reply from House of Townend
Thank you for the feedback, Andy. We hope to see you again soon!
Efficient transaction
30 January 2024
Reply from House of Townend
Thank you for the feedback. We hope to see you again soon!
Great choice of wine
Great choice of wine, competitive prices and very quick delivery. Would certainly buy from them again.
28 January 2024
Reply from House of Townend
Thank you for the feedback Annie. We hope to see you again soon!
Easy online ordering
Easy online ordering, option to pick up, speedy delivery. Excellent wine. Thank you
27 January 2024
Reply from House of Townend
Thank you for the feedback, Mrs Hutson. We hope to see you again!
easy order quick delivery great prices
26 January 2024
Reply from House of Townend
Thank you for the feedback, Graham. We hope to see you again soon!
Efficient
Efficient , accurate, well received, known and respected Australian wine, easy to use site.
10 January 2024
Reply from House of Townend
Thank you for the feedback. We hope to see you again soon!
Excellent Service
Excellent service from order to delivery. I thoroughly recommend and will be using them for all future orders.
8 January 2024
Reply from House of Townend
Thank you for the feedback, Paul. We look forward to seeing you again!
Website easy to navigate
Website easy to navigate. Like all the extra information for wines chosen.
6 January 2024
Reply from House of Townend
Thank you for the feedback, Miss Parsons. We are delighted to hear you like the extra information on our website!
House of TOWNEND and Jonty’s Ducks is…
House of TOWNEND and Jonty’s Ducks is my go to wine and i love the thought of the ducks having such a great time out in the vineyard eating the snails 😂
11 January 2024
Reply from House of Townend
Thank you for the feedback, Janna. We are delighted to hear that you are enjoying the Jonty Ducks wine!
Hassle free en primeur purchase
10 January 2024
Reply from House of Townend
Thank you for the feedback, Rui. We hope to see you again soon!
I enjoy the wine that is recommended
I enjoy the wine that is recommended. The service is prompt and efficient.
2 January 2024
Reply from House of Townend
Thank you for the feedback. We are delighted to hear that you are enjoying our recommended wine!
Was exactly as ordered and expected.
9 January 2024
Reply from House of Townend
Thank you for the feedback, IIan. We hope to see you again soon!
Small order delivered very quickly
8 January 2024
Reply from House of Townend
Thank you for the feedback, Alan. We hope to see you again soon!
Reply from House of Townend
Thank you for the feedback, John. We hope to see you again soon!
Excellent Service
I had made a mistake on my order and only noticed this after having payed. Your chap was very understanding and changed the order and refunded the excess amount. Also, as it is a birthday present the company will deliver the order itself, instead of using a carrier, who may or may not get the delivery date right.
Thanks very much
2 January 2024
Reply from House of Townend
Thank you for the feedback, Roger. We are delighted to hear that you are happy with our service! We hope to see you again soon.
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