House of Isabella Reviews 

192
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and for being exactly as described, often exceeding expectations. Many people highlight the excellent service, noting the quick and efficient delivery, with items arriving safely and on time. The helpfulness and friendliness of the staff are also appreciated, providing immediate assistance and ensuring a smooth purchasing process. However, some customers also noted issues with delivery, including delays, complicated processes, and a lack of reliable tracking information. A few other people also felt that they received incorrect or damaged items, which sometimes required time to resolve.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the quality, value, and aesthetic... See more

Delivery service

Customers had positive experiences with delivery service, often praising the speed and efficiency of their... See more

Quality

Customers consistently note positive experiences with quality, often describing products as high quality and... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the ease of the online purchase... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the support received... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Whilst the stools that we received were a disappointment (colour looked different online and they looked very cheap for the price we paid), Jenny, the kind customer service lady who I was emailing bac... See more

Rated 4 out of 5 stars

The item was exactly as described. Communication via web chat was very quick and helpful. Delivery was in good time. Although, the packaging was disgraceful. The box was crushed, the tape was comin... See more

Company replied

Rated 4 out of 5 stars

Good communication. Terrible shipping tracking. The app makes you ship and does not share your package

Company replied

Rated 5 out of 5 stars

Great service and postage was quick and well packaged. I wanted a large square rattan tray for our ottoman and the best value and product was at your store. It’s perfect for our spot. Sadly a lot of y... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(192)

72 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible Support - Faulty Products

Terrible Support - I ordered 2 items from this shop - one arrived, one didn't and the other parts were damaged due to poor packaging. I emailed and tried the chat 3x to get an update and they couldn't help. Support said they would call the warehouse and were 'waiting for an answer' but they dont answer the phone. Basically it's a drop shipping outfit and there is no one there to help or assist. I can't get a refund directly and I'm stuck. I'm going to try to reverse charge it from my credit card company.

13 November 2024
Unprompted review
House of Isabella logo

Reply from House of Isabella

Dear Tessa,
Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced with your order and for the frustration caused during your initial attempts to resolve this.

We’re glad to hear that Emma in our office was able to assist you and that the replacement base and shade were successfully delivered on 15th November at 1:15 pm. We appreciate your patience and understanding during this busy seasonal sales period, and we’re pleased we could resolve the matter for you.

Your experience is important to us, and we’re continuously working to improve our processes to ensure smoother resolutions in the future. If there’s anything further we can do for you, please don’t hesitate to reach out.

Team House of Isabella x

Rated 5 out of 5 stars

Dining Chairs far surpassing my expectations

I bought dining chairs from House of Isabella, sight unseen. You can’t imagine my absolute shock and joy when they arrived! They were so much better than expected with very high quality fabric and materials, and sturdy construction! Thank you so much ❤️❤️❤️

9 October 2024
Rated 2 out of 5 stars

I was sent a supposedly matching lamp…

I was sent a supposedly matching lamp to the one l’d recently bought. The second one arrived with a different size harp fitting and a different size and colour shade.
On complaint l was told very sorry, but nothing could be done. It was a discontinued line! l was offered and accepted a partial refund. But It’s been a headache that’s ended up costing way more than the original lamps themselves to get matching fittings and shades!

14 October 2024
Rated 5 out of 5 stars

Great service

I had a recent purchase that I was very unhappy with but the service that I received to rectify the matter was excellent. Thank you for your help, it makes a big difference.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Good online store experience.

Bought some pendant lights through their online store. Found the store had a lot of variety and was easy to navigate. They exceeded my expectations with how quick they shipped.

4 September 2024
Unprompted review
Rated 3 out of 5 stars

Well overpriced

The stool is a much darker red than in the photos and has a significant wobble. Overall, disappointed.

17 September 2024
Rated 5 out of 5 stars

Well priced and great quality

The pots I purchased arrived very well wrapped. They were beautiful and of very good quality with a much morereasonable price than similar items in other stores.

4 September 2024

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