House of Isabella Reviews 

192
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and for being exactly as described, often exceeding expectations. Many people highlight the excellent service, noting the quick and efficient delivery, with items arriving safely and on time. The helpfulness and friendliness of the staff are also appreciated, providing immediate assistance and ensuring a smooth purchasing process. However, some customers also noted issues with delivery, including delays, complicated processes, and a lack of reliable tracking information. A few other people also felt that they received incorrect or damaged items, which sometimes required time to resolve.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the quality, value, and aesthetic... See more

Delivery service

Customers had positive experiences with delivery service, often praising the speed and efficiency of their... See more

Quality

Customers consistently note positive experiences with quality, often describing products as high quality and... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the ease of the online purchase... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the support received... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Whilst the stools that we received were a disappointment (colour looked different online and they looked very cheap for the price we paid), Jenny, the kind customer service lady who I was emailing bac... See more

Rated 4 out of 5 stars

The item was exactly as described. Communication via web chat was very quick and helpful. Delivery was in good time. Although, the packaging was disgraceful. The box was crushed, the tape was comin... See more

Company replied

Rated 4 out of 5 stars

Good communication. Terrible shipping tracking. The app makes you ship and does not share your package

Company replied

Rated 5 out of 5 stars

Great service and postage was quick and well packaged. I wanted a large square rattan tray for our ottoman and the best value and product was at your store. It’s perfect for our spot. Sadly a lot of y... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(192)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy Customer …

Could not be happier with my bar stools from House of Isabella. There was a delay with delivery but great communication and updates made it worth the wait. Great quality and exactly as described.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

The Staff is the Difference

The sales staff, customer service was second to none. There was a mistake in ordering, of which was of my own doing, but the staff went out of their way to assist. I am pleased to highly recommend House of Isabella.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

The order was duplicated partly due to…

The order was duplicated partly due to automated reminder and email delay. We tried to cancel the duplication. This was an an extremely frustrating experience communication only by email no phone. We told by email eventually that the duplication could not be stopped.
Sent from Victoria but has to be returned to Western Australia??? No refund only a credit voucher. You just make it all to hard.
Abo

23 September 2025
Rated 2 out of 5 stars

Terrible delivery service

Terrible delivery service
Making really trouble for customer without any comensation as complanation.

22 September 2025
House of Isabella logo

Reply from House of Isabella

Hi Dennis,

Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.

We’re genuinely sorry for the inconvenience caused by the delivery process. Please know that your order was dispatched on time from our warehouse, and we did everything possible on our end to ensure a smooth and timely delivery. Unfortunately, once the items are with the courier, we have no control over their handling or scheduling. In this case, the courier misplaced one of the packages included in your shipment, which caused the delay.

Aside from that particular shipment, the rest of your order was delivered on time and within the expected delivery timeframe. Throughout the process, we stayed in close communication with you, following up with the courier and providing updates as soon as we received them.

We completely understand how frustrating this must have been, and we sincerely regret that this situation impacted your experience. It’s also worth noting that a discount was provided before you placed your order as a gesture of goodwill and appreciation for your support.

We always strive to go above and beyond for our customers, even when issues occur outside of our control. We truly hope you might reconsider your review, as your feedback has a great impact on our small business. We genuinely care about our customers and always do our best to assist in every way we can.

Rated 5 out of 5 stars

A Satisfactory Purchase

I had been looking for a particular product and I fortunately found what suited me on House of Isabelle web site. I was pleased with the price and happy with the product when it arrived. There were problems with the delivery and the product arrived safely with no damage.

19 August 2025
Rated 2 out of 5 stars

ordered 3 black garden pots

ordered 3 black garden pots
I received one pot damaged it was not wrapped properly.
Very disappointed
Will not order again

14 July 2025
House of Isabella logo

Reply from House of Isabella

Hi Maria,

We are very sorry to hear about the damaged pot and sincerely apologise for the disappointment this has caused. Since receiving your email on July 28, we’ve been trying to reach out to assist you.

Could you please respond to this email with photos of the damaged item? Once we receive the photos, we’ll be more than happy to assist you and escalate the matter to our warehouse team so a replacement or solution can be arranged as soon as possible.

Thank you for your support.

Rated 5 out of 5 stars

Fantastic

Fantastic. So far we are very happy with our purchase and will continue to look for more items in the future

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Best online experience

I somehow got a faulty item. I contacted the team and their response was immediate. The staff member who assisted me was super friendly and helpful, and the issue was resolved right away. Honestly, one of the best online experiences I’ve had!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Love the bench

Love the bench, it's fab. They were great with communicating when it was delayed, which was no issue for me :)

13 June 2025
Rated 5 out of 5 stars

Service? Only the best! Not to mention the product too!!

The team reached out to let us know that their last few bar stools we loved and ordered had been damaged they offered us an immediate refund or store credit. We decided to wait until stock came through which may have been up to 8 weeks. A week later stock arrived and we had our stools a few days after this notice. The stools are stunning, sturdy and came assembled. Shipping was quick considering their sheer size! Customer support team were considerate in informing us every moment there were changes. Absolutely love the product and the service was far superior than any other furniture store we’ve dealt with. Well done everyone! So worth the wait and we’ll buy again if we fall in love with any other products. 🥰

9 July 2025
Unprompted review

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