When my Dell desktop motherboard died I needed a replacement. I found House of Computers via Google search and discussed my requirements with Haris who was happy to send me several quotations to build... See more
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Review summary
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I bought a BattleBox PC from House Of Computers recently, i have had repairs from them in prior times, but as it was my first time buying a PC they smoothly guided me through a tailored menu of Comput... See more
We had an excellent experience at House of Computers. My 11-year old son was given a warm welcome by Haris, and he generously shared his time and expertise to understand the PC build we had in mind. W... See more
I was required to log into a system that is fairly antiquated. The latest version of Windows that could be used was Windows 10. I called House of Computers, and they assured me that they could satis... See more
Company details
Written by the company
House of Computers is one of London’s leading independent retailers of computers, electronics, headphones, storage devices and more. We stock hundreds of products including laptops, tablets, and headphones from the biggest names on the high street at highly competitive prices. With loads of products to choose from, you are sure to find that essential something you have been looking for. From computers designed for students to state of the art gaming laptops, we have everything for the gadget enthusiast.
Contact info
48 Tottenham Court Road, W1T 2EF, London, United Kingdom
- 02070965008
- enquiries@houseofcomputers.co.uk
- houseofcomputers.co.uk
4.8
Excellent
134 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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CLASSICAL RIP OFF STORE
CLASSICAL RIP OFF STORE - I spent a number of days at the store, at some points an hour waiting for my repair. During these times, I got to observe the store manager/owner (Tall with pony tail), this is the man to watch out for. As I waited I noticed insane mark ups made for a range of products they sell from laptops/computer parts so GPUs, CPUs, cables… the works. They did not seem to have market rates for much of their products and other customers would eventually get to market rates after haggling or just standing there waiting for the man to eventually lower his crazy price hikes. I noticed one customer who came in for a simple memory card for a particular size and he gave him double the price, how do I know this? I checked on Amazon whilst in store as it was happening. They hound on unsuspecting customers and although they have the computing knowledge which I will not discredit them for, they will take every opportunity to take as much of your money. Go there with a sense of patience and do not be in a rush to resolve your issue, plan ahead!
28 February 2022
Reply from House of Computers
Dear Amir,
Thank you for taking the time to leave us a review.
In order to be able to resolve the issues that you have raised, I would like to clarify the following.
Upon booking a repair with us, we do not have any facility for customers to wait in our store, unless it is a quick repair (e.g. a phone screen replacement). We provide our customers with an estimated timeframe so they can return to the store at their convenience when their device has been repaired. In the case of your rig, you were adamant that you wanted to wait on the premsies, despite us informing you that such repairs take time. We also informed you about our minimum service charge prior to booking it in, which you were also refusing.
You mentioned in your review about our pricing. As a retailer, we wouldn't be in business if we didn't try to keep our prices competitive. You particularly mentioned PC components such as GPUs and CPUs, which, as you are probably aware, are in extremely high demand. We keep our pricing transparent and competitive - you are more than welcome to view our prices on our website and compare them with other retailers.
Furthermore, your comment about Amazon - they do not set the manufacturer prices. I'm sure that if you compare Amazon prices with other stores, including Currys, Argos, etc, you'll find Amazon are still cheaper. However Amazon will not provide you with our support and guidance prior to choosing your product, nor will they assist you with future warranty claims.
Our customers, including yourself, are more than welcome to shop around to find the best price. We, when possible, try to help our customers with this by price matching with nearby retailers.
If you wish to discuss this matter further, I welcome to you contact us by email at enquiries@houseofcomputers.co.uk.
Sincerely,
House of Computers
Lenovo T480S
Fantastic service. Ordered a Lenovo ThinkPad T480S from them, ordered on a Friday evening and delivered first thing Monday. After sales support was great as I am not familiar with Windows 10 and they helped me out over the phone. Great team and have no complaints. Cheers guys
4 April 2021
Reply from House of Computers
Hi Alex, thank you so much for your review. We're glad to hear that you are happy with your new ThinkPad :) If you have any further queries, please get in touch with us.
Kind regards,
House of Computers
Very good service
Very good service. I ordered a pair of headphones that subsequently were not in stock. I was informed quickly and refunded straight away.
4 April 2021
Reply from House of Computers
Thank you Susan for your kind review! We look forward to assisting you in the future.
never ever deal with shops like this
22 March 2021
Reply from House of Computers
Dear Robert,
We are extremely committed to solving this issue.
Let’s discuss more details via email.
We hope to maintain our further long-term cooperation.
Please report your problem at enquiries@houseofcomputers.co.uk and we will find a solution to this situation.
Sincerely,
House of Computers
The item you advertised you didn't…
The item you advertised you didn't have, yet it is still advertised online
5 February 2021
Reply from House of Computers
Dear Robert,
We are extremely committed to solving this issue.
Let’s discuss more details via email.
We hope to maintain our further long-term cooperation.
Please report your problem at enquiries@houseofcomputers.co.uk and we will find a solution to this situation.
Sincerely,
House of Computers
Amazing service from Gideon and Haris
Amazing service from Gideon and Haris. I was unsure of what I wanted but their advice and guidance were top notch. Would highly recommend.
30 January 2021
Unprompted review
Reply from House of Computers
Thanks Lone for your kind review. If there's anything else we can do for you, please don't hesitate to get in touch.
Best regards,
House of Computers
Happy to have purchased my KFA2 RTX…
Happy to have purchased my KFA2 RTX 3080 from the House of Computers. It arrived really quickly and was well packaged. I've had EVGA cards previously but loving the KFA2 model!
17 January 2021
Reply from House of Computers
Hi Nedi, I'm glad to hear that you're happy with your purchase :) If there's anything else we can do for you, please don't hesitate to get in touch.
Best regards,
House of Computers
Delivery from online took an extra day…
Delivery from online took an extra day but I can only assume that’s because of the whole COVID thing going on. Apart from that they dispatch products in a timely manner - well packaged and excellent after sales service. Or, if you need something right away, you can go to the shop which is not far from Russell Square.
29 November 2020
Unprompted review
Reply from House of Computers
Thank you Hisham, our team are working hard during this difficult time to ensure our customers get their orders as quickly as possible. We will pass on your kind words.
If there's anything else we can do for you, please don't hesitate to get in touch.
Best regards,
House of Computers
Decent prices
Decent prices, the staff seem to know their stuff. Technician is very knowledgeable and gave me very in-depth information about Samsung screen replacement from start to finish. Got to learn all about the difference between good and bad screen it was nice. The shop takes card and if you're buying for a business you can ask for VAT paperwork which is handy for me. So yeah nice shop.
11 July 2020
Unprompted review
Reply from House of Computers
Hi Martin, thank you for your review. I shall pass on your kind words to our technician. If there's anything else we can do for you, please don't hesitate to get in touch.
Best regards,
House of Computers
Quick and painless transaction
Quick and painless transaction. Quick delivery even when ordering over a bank holiday weekend. Laptop condition exactly as described. Can't fault the service and product
30 June 2020
Unprompted review
Reply from House of Computers
Thank you so much for your kind review Paul! We look forward to doing business again with you in the future. If you ever require anything in the future, please don't hesitate to get in touch, our sales team are more than happy to assist you.
Very good service.
30 June 2020
Unprompted review
Reply from House of Computers
Thank you so much for your kind review Wajid! We look forward to doing business again with you in the future. If you ever require anything in the future, please don't hesitate to get in touch, our sales team are more than happy to assist you.
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