I actually came across the MUNCH Hydrating Serum on House of Beaut completely by chance, and I’m honestly obsessed. It’s one of those products that just quietly changes your skin without you reali... See more
Company replied
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I’m very happy with the products, the quality is excellent and everything arrived just as described. Communication with the company was smooth and professional throughout the whole process. I’m really... See more
Company replied
Ordered in dec as xmas gifts but items never arrived despite their promises. 1 month later im back in the UK and still no signs of order. I have contacted website a number of times and had no an... See more
Company replied
I absolutely love shopping at House of Beaut online! Their website is easy to navigate and they have a wide range of products to choose from. The prices are competitive and the quality of their prod... See more
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Company details
Written by the company
House of Beaut is a highly curated destination for exceptional beauty. We spotlight independent and emerging beauty brands that are setting new standards across skincare, haircare, wellness, fragrance, and beyond. As a curated beauty marketplace, we’re focused on clean, high-performance products that deliver both results and experience. Each item we feature is hand-selected for its quality, innovation, and intention, no fillers, no trends for the sake of it, just beauty that deserves to be seen. This is a space for discovery. From breakthrough serums and nourishing hair treatments to thoughtful fragrance and body care, we help you uncover beauty brands that are often overlooked by the mainstream. Our edit is tailored for those who want more from their routine, more transparency, more efficacy, more meaning. Shopping with House of Beaut is designed to feel effortless. From smooth ordering and fast delivery to responsive customer care, every detail is considered to make your experience feel personal and elevated. Thank you for being here. Your support and feedback mean the world to us and help us continue championing the next wave of beauty.
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- support@houseofbeaut.com
- houseofbeaut.com
Great
I’m very happy with the products, the quality is excellent and everything arrived just as described. Communication with the company was smooth and professional throughout the whole process. I’m really impressed and would definitely order from them again :)
28 September 2025
Reply from House of Beaut
Hi Annabelle,
Thank you so much for your lovely review — we’re so happy to hear that you enjoyed your experience with House of Beaut and that everything arrived just as expected! Knowing that the communication and quality met your expectations truly means a lot to our team.
We can’t wait to welcome you back again soon for your next order.
Best,
House of Beaut Team
The best serum I’ve discovered — thank you House of Beaut!
I actually came across the MUNCH Hydrating Serum on House of Beaut completely by chance, and I’m honestly obsessed. It’s one of those products that just quietly changes your skin without you realising until you catch yourself in the mirror. My skin has never felt this hydrated or looked this smooth. It sinks in straight away, doesn’t feel sticky at all, and gives the most natural glow.
I’ve tried so many serums over the years, but this one actually delivers on everything it promises. My fine lines look softer, and my skin feels plump and healthy. It also works really well under makeup, which is a huge bonus.
I love that I found it on House of Beaut they always have those brands you don’t see everywhere else, and this feels like one of those hidden gems that once you find it, you don’t let go of!
27 September 2025
Reply from House of Beaut
Hi Poppy,
Thank you so much for such a wonderful review — this absolutely made our day! We’re thrilled to hear how much you’re loving the MUNCH Hydrating Serum and that it’s made such a difference to your skin. It’s one of our personal favourites too, and we couldn’t agree more about that natural glow!
We’re so glad you discovered it through House of Beaut — we love helping people find those hidden-gem brands that truly deliver.
With love,
House of Beaut Team
Great products
Great products! Great website! Highly recommend it all!
1 October 2025
Unprompted review
Reply from House of Beaut
Hi Nikkie,
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying both our products and the website experience. Your recommendation means the world to us, and we can’t wait to share more exciting discoveries with you soon.
With gratitude,
Laura
House of Beaut, Customer Care Team
Great service
Great service! My order arrived quickly and the products were exactly as described. Will definitely shop again
25 September 2025
Reply from House of Beaut
Hi Junior,
Thank you for your kind words! We’re so pleased to hear your order arrived quickly and that everything was just as expected. Knowing you’d shop with us again really means a lot we can’t wait to welcome you back soon.
Best regards,
Laura
House of Beaut, Customer Care Team
Everything was perfect and the company…
Everything was perfect and the company is very friendly and kind to its clients!
7 July 2025
Reply from House of Beaut
Thank you so much for your kind words! We’re thrilled to hear everything was perfect and that you felt truly looked after, that’s exactly the experience we aim to create at House of Beaut.
It means a great deal to us that you took the time to share your feedback. If there’s ever anything we can help with, we’re just a message away.
With gratitude,
House of Beaut Team
I AM ALWAYS HAPPY TO ORDER FROM HOB
I AM ALWAYS HAPPY TO ORDER FROM HOB, AS THEY ALWAYS DELIVER QUALITY SWIFTLY
2 June 2025
Unprompted review
Reply from House of Beaut
Thank you so much for your continued support, it truly means the world to us! We’re so glad to hear that you’ve consistently had a great experience with House of Beaut.
We’re committed to delivering quality products swiftly and reliably, so it’s wonderful to know we’re meeting your expectations.
Can’t wait to serve you again soon!
Rachel,
House of Beaut Team
Took my money but no delivery. Deleted my messages to them ON IG
Ordered in dec as xmas gifts but items never arrived despite their promises.
1 month later im back in the UK and still no signs of order. I have contacted website a number of times and had no answer - appalling!
Even reached out on IG but they just delete my comments. Unprofessional service
16 December 2024
Unprompted review
Reply from House of Beaut
As you are aware, the tracking details confirm that the parcel was collected by our courier partner, Evri, and is within their network.
Unfortunately, the issue lies with their delivery process, and they are currently conducting an internal investigation to locate the parcel. We are required to wait for this investigation to conclude before we can proceed further.
We also want to clarify that our customer service team has been in communication with you to keep you updated on the situation. We completely understand your frustration and are committed to resolving this matter as quickly as possible.
If you have any additional questions or need further assistance, please don’t hesitate to contact us directly.
Thank you for your patience and understanding as we work to address this issue.
HoB Customer Service Team
Not received
7 January 2025
Reply from House of Beaut
Thank you for your message, and we’re really sorry to hear that your order hasn’t arrived.
We’ve sent you an email so we can investigate this further and get it resolved as quickly as possible. Please do check your inbox (and your junk/spam folder just in case), and we’ll make sure to take care of it for you.
With gratitude,
House of Beaut Team
Bloody amazing selection and fast…
Bloody amazing selection and fast delivery in time for Xmas!!
25 December 2024
Unprompted review
Reply from House of Beaut
So glad you loved the selection and thrilled your order made it in time for Christmas! Thanks for the kind words and support.
Rachel,
House of Beaut Team
Supportive
Having received my purchase late, I had a few complaints and aired them on my review. However, since doing so, the company have been in constant contact with me throughout the process and delivery journey. Informed me of every step of the package journey and, although I was annoyed at the process, their responses to me was very caring and understanding which I highly respect them on doing so. feel reassured now that this is a very trust worthy company and I will have no problem placing another order in the future. Many thanks xx
25 December 2024
Reply from House of Beaut
Dear Ellie,
Thank you for your feedback. As communicated via email, your tracking number was provided, and it clearly shows that your parcel is progressing through our delivery partner’s network. Please note that this process is beyond our control.
As stated upon checkout on our website, delays may occur during the festive period due to high demand. We have monitored your order closely on our end and appreciate your understanding during this time.
Should you have any further concerns, feel free to contact us directly.
Kind regards,
House of Beaut
Thank you so much
Thank you so much. Parcel came in perfect time for Christmas. Great products and variety of brands to chose from. Thank you
21 December 2024
Unprompted review
Amazing company
Really professional company, great service and high quality products. Would highly recommend. 5*****
17 December 2024
Unprompted review
I ordered hair products as part of my…
I ordered hair products as part of my healthy hair journey. Great customer service from the team, received package before expected delivery!! Love love loveee the range of products available
9 December 2024
Unprompted review
Great service
I've purchased several items and each time has been flawless. The products are great and the customer service is even better.
16 December 2024
Unprompted review
A wonderful experience
A wonderful experience, incredible service and A* products. Prices are better than look fantastic
10 December 2024
Unprompted review
Great offers and selection
Great offers and selection. House of Beaut always had what I need, and their new brands are amazing for tackling my skincare issues.
15 December 2024
Unprompted review
AVOID Very aggressive marketing in person
Very aggressive marketing in person , going into personal space and touching and taking phones with no manners to teenage girls ! AVOID
12 December 2024
Unprompted review
They fully refunded the product that I…
They fully refunded the product that I bought cause I didn’t received and then they emailed me saying they found my product and would be all on them.
Very very nice. Thank you
11 December 2024
Unprompted review
Reply from House of Beaut
Dear Lara,
Thank you for updating your review. We’re pleased we could resolve this matter for you by ensuring the product was sent out complimentary and providing a full refund. While delays are never ideal, we truly appreciate your patience and understanding as we worked to make things right.
We’re committed to providing a seamless shopping experience and will continue improving to ensure this doesn’t happen again. Thank you for giving us the opportunity to resolve this situation, and we hope to serve you again in the future.
Kind regards,
House of Beaut
Item hasn’t arrived and I have…
Item hasn’t arrived and I have contacted website a number of times and had no answer - appalling!
Updated - I have contacted them as per their comment below but still no response or even acknowledgment!
Second update - refund has now been processed
21 November 2024
Reply from House of Beaut
Thank you for your feedback. We’re sorry to hear about your experience and would like to look into this for you. Please email our team at support@houseofbeaut.com with your order details, and we’ll be happy to assist you further.
We appreciate all feedback as it helps us improve, and we’ll do our best to resolve this for you promptly.
Best regards,
Customer Service Team
House of Beaut
Great service and love the new brands…
Great service and love the new brands they recommend!!
17 November 2024
Unprompted review
Reply from House of Beaut
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our service and love discovering the new brands we offer.
Your recommendation means the world to us, and we’re so grateful to have you as part of the House of Beaut community. We can’t wait to share even more exciting brands and products with you soon!
Best regards,
Customer Service Team
House of Beaut
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