The delivery was not straight forward. I chose next day delivery, but that didn't happen. Houseko said they had the wrong mobile number, but I double checked and I had given the correct number. The f... See more
Company replied
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Very pleased with my purchase, the Dishwasher price was competitive and included delivery which was good. Communication was excellent and all questions answered. Item turned up exactly when they said... See more
Company replied
Excellent service received from Marta. Knowledgeable, prompt response to emails and queries.Had a great deal of purchasing 9 doors. Tried other companies but none of them give me confidence and de... See more
Company replied
We bought a single bed from Houseko which was available at 20% less than any other website. Moreover, we had a question regarding the assembly. Houseko team was super responsive and resolved the issue... See more
Company details
Written by the company
Our goal is to remove the unknown for the next generation of DIYers. Whether it’s finding the right tools and materials for your next project or step-by-step advice on completing the job; our ecosystem is built to help you every step of the way.
Contact info
Unit 11 Offices, Dana Trading Estate, TN12 6UT, Paddock Wood, United Kingdom
- 0800 211 8771
- info@houseko.com
- houseko.com
4.7
Excellent
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Speedy delivery, good price, good support !
Wanted speedy delivery of a specifc Fridgefreezer unit which was hard to find in stock elsewhere. Houseko, helpful on the telephone to check details and specifics about reversing hinges, delivered next day on time and all at an excellent price !
28 September 2022
Neff Hobb - Excellent Customer Service
We ordered a Neff Hobb for our new kitchen. We didnt unpackage it for about a month until the kitchen was complete. We were very disappointed to discover on unpacking it that it was damaged and there were imperfections. We were initially told we should have reported the damage straight away on receiving the goods, however Maria from customer services was excellent, she listened carefully to our complaint and explained the process to be followed, which led to the Neff hobb being replaced and the damage one collected all within a couple of weeks. Maria was informative, communicative, and turned us into happy, satisfied customers, hence the 5 stars for excellent customer service.
We are delighted with the Neff Hobb N70 T27C59S0.
25 July 2022
Unprompted review
Very friendly and helpful online chat…
Very friendly and helpful online chat and support line. Goods delivered in a timely manner. Recommended.
29 August 2022
Very impressed with my purchase
Very impressed with my purchase, much better than I expected
27 July 2022
High Quality Product at Good Prices with exceptional service
We bought a single bed from Houseko which was available at 20% less than any other website. Moreover, we had a question regarding the assembly. Houseko team was super responsive and resolved the issue in just few hours. Great product. Great Service. Amazing prices. Will buy again
27 July 2022
1st Class customer service
Customer service from this company is 1st class, the young lady couldn’t do enough to help & is a credit to the company. Delivery is as stated ( order before 3pm get next day delivery) communication with courier was excellent and as promised my fridge was there at 10am next day. I would use this company again with out a doubt.
27 July 2022
Great service after being let down by…
Great service after being let down by Wren, they had what I needed and could deliver next day. Saved our kitchen installation!
27 July 2022
Purchased the armchair on tuesday and…
Purchased the armchair on tuesday and received it following monday. It was within their delivery period so all cool. The only thing i can complain about is that i havent received any details as to when it was going to be delivered so i was lucky i was home on the day it randomly got delivered.
26 July 2022
Kept in contact good delivery and v…
Kept in contact good delivery and v pleased with the bed
Thanks
25 July 2022
Swift delivery
25 July 2022
Great customer service our call was…
Great customer service our call was dealt with swiftly and professionally.
19 July 2022
Unprompted review
Reply from Houseko
Hi,
Thank you for the review, it is much appreciated!
We hope to see you shopping with us again soon.
Kind regards,
The Houseko Team
Great customer service
Great customer service! Thank you Martha for all of your help and friendliness. We are very happy with our purchase and the level of customer service. Thank you.
19 July 2022
Unprompted review
Reply from Houseko
Hi Mr M.,
Thank you for the feedback and the 5 stars review and hope to see you back soon.
Take care!
Kind regards,
The Houseko Team
Super customer service
Super customer service, next day delivery. Product exactly as wanted.
Thank you.
19 July 2022
Reply from Houseko
Hi,
Thank you for the 5 stars review!
We hope to see you shopping with us soon!
Kind regards,
The Houseko Team
Easy to use website and item was…
Easy to use website and item was delivered within days of placing my order
17 July 2022
Reply from Houseko
Hi Carl,
Thank you for your feedback and the five stars review!
We hope you are enjoying your new microwave and hope to see you back again soon.
Kind regards,
The Houseko Team
Excellent service received from Marta.
Excellent service received from Marta.
Knowledgeable, prompt response to emails and queries.Had a great deal of purchasing 9 doors.
Tried other companies but none of them give me confidence and deal to buy from them.
I would recommend houseko to anyone. Certainly would buy from Houseko again.
13 July 2022
Reply from Houseko
Hi Anhar,
We are so pleased to hear about your experience!
I have passed on your kindness to Marta, who will be thrilled to hear that you were happy with our service!
Hope to see you shopping with us again soon!
Thank you,
The Houseko Team
Supper fast and efficient
9 July 2022
Reply from Houseko
Hi Cynthia,
Thank you for the 5-star review!
Hope to see you shopping with us again soon!
Kind regards,
The Houseko Team
Reply from Houseko
Hi Leonard,
Thanks for the 5-star review!
We are excited to hear that you are enjoying your new Portland Kitchen Island.
We hope to see you back at Houseko.com in the future.
Kind regards,
The Houseko Team
Easy order and great company
Easy to order an item. There was a query on my Mums order. My email received a very quick, polite and helpful response. Very quick delivery and even the delivery driver was great.
Would definitely come back to this company.
3 July 2022
Reply from Houseko
Hi Mrs J,
Thank you for taking the time to leave us this fantastic review!
I hope that your Mother is enjoying the new hob.
Kind regards,
The Houseko Team
Easy to order and pay
Easy to order and pay. Driver friendly and placed the fridge where we needed it.
29 June 2022
Reply from Houseko
Hi,
Thank you for the 5-star review!
We hope that you're enjoying the new fridge.
Kind regards,
The Houseko Team
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