House Buy Fast Reviews 

209
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff is exceptionally helpful, polite, and professional during phone calls, making all interactions very comfortable and pleasant. Customers truly appreciate the clear and honest guidance provided, noting that representatives completely avoid pushy sales tactics and offer genuine, transparent support. Many consumers feel entirely reassured throughout the entire process thanks to thorough explanations, professional handling, and consistent updates from the team. Some reviewers were not happy with communication issues, noting that responses were occasionally delayed or difficult to receive when trying to reach agents.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Service

Customers consistently note positive experiences with service, highlighting professional communication and a... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

User experience

People report positive experiences with user experience, highlighting a straightforward cash buyer process... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that customer service and communication regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honest conversation with Duncan. We were in a situation and he didn't sugar coat to give false hope which we appreciated it. Provided good advice/guidance on next steps even if we couldn't proceed wit... See more

Company replied

Rated 5 out of 5 stars

Well Tommy called me back offering several solutions regardjing the sale/letting of my house. I was very impressed how he went into detail about the options, but simplicity was the key, no big ha... See more

Company replied

Rated 5 out of 5 stars

We were dealing with Dan who made the whole process seamless. From the very first phone call they dealt with everything from the marketing to auctioneers, viewings through to exchange/completion. Dan... See more

Company replied

Rated 5 out of 5 stars

Great Company to deal with. I did have reservations at first as I wasn’t convinced it was the way to go but the agent has talked me through every aspect with assurances at every stage so far. We’re no... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

House Buy Fast are one of the largest property buyers in the UK, with our offices located in Worthing, West Sussex. Founded in 2008 to help sellers connect with investors, we have since evolved into a property buying company. We're also founding members of The National Association Of Property Buyers. We offer an alternative to the traditional Estate Agency methods and can buy any house in the United Kingdom. We’ve been helping people get sold quickly for many years and have dealt with many hundreds of sellers. We tailor the buying process to suit you whether it’s fitting in with a convenient moving date, helping with the legal side or even finding you alternative accommodation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

209 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(209)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service and very professional! Luke has been helpful and always available for questions. I would highly recommend.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

So far so good! Great communication, very accommodating and a buyer found for my property in really good time. Waiting for completion now - delighted!

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Luke and his team

Luke and his team, thoroughly professional, thorough nothing to much,Every step explained simply.Looking forward to completing sale through Luke, feeling confident 😁

10 May 2024
Unprompted review
Rated 4 out of 5 stars

Not instant as advertised

Offer not instant ! As advert suggested.
But got there in the end, approx seven days.
Cash offer was 25% below market value which isn’t great but ! If you are desperate …..

The sale is almost 2% commission but if it sells quick with no hassle as they say, maybe that’s not so bad.

Timing not right for me but will give them a chance to put their money where their mouth is should I decide to sell.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

So far so good - great communication

I’m currently working with Mitch on the sale of my property - communication has been great so far and he has answered my many queries. Look forward to completing the sale over the next couple of months.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service Quick & Honest

We went to House Buy Fast to sell a property we previously rented out.

Chris at house buy fast, took us through the whole process step by step, made us a cash offer which we accepted.

They introduced us to a panel of solicitors, who were amazing.

We were under tight time frames to sell as we needed the money for private affairs, they managed to complete the purchase in 17 working days, and this was fantastic.

Subsequently one of our friends is now selling to Chris at house buy fast.

Thank you as this was exactly how we wanted things to happen.

Mark and Sandra

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer

I had all my contact with Mitch who was extremely kind and patient when I had questions about how the process works and about some of the contractual details. We haven't quite been able to complete a sale yet due to problems at our end but this is still no problem for Mitch. He has kept in regular contact while we try to sort out our issues. He is always bright and cheery when on the phone and answers emails incredibly quickly. I feel very well looked after by someone who knows his profession.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Unwanted property

Since speaking to ALFRED about selling anunwanted inherited house from my parents ,the process so far house been fast and smooth I've been kept in touch with all that has been done so far Alfred has been great ,and got things moving quickly ,as I havnt got time to sort clearing the place out and getting it cleaned for a sale ....Cheers Alfred

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Mitch was great

Mitch was great. Really open and honest and works with you. Able to get in touch really easily when suits to discuss.

8 March 2024
Unprompted review

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