House Buy Fast Reviews 

209
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff is exceptionally helpful, polite, and professional during phone calls, making all interactions very comfortable and pleasant. Customers truly appreciate the clear and honest guidance provided, noting that representatives completely avoid pushy sales tactics and offer genuine, transparent support. Many consumers feel entirely reassured throughout the entire process thanks to thorough explanations, professional handling, and consistent updates from the team. Some reviewers were not happy with communication issues, noting that responses were occasionally delayed or difficult to receive when trying to reach agents.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Service

Customers consistently note positive experiences with service, highlighting professional communication and a... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

User experience

People report positive experiences with user experience, highlighting a straightforward cash buyer process... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that customer service and communication regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honest conversation with Duncan. We were in a situation and he didn't sugar coat to give false hope which we appreciated it. Provided good advice/guidance on next steps even if we couldn't proceed wit... See more

Company replied

Rated 5 out of 5 stars

Well Tommy called me back offering several solutions regardjing the sale/letting of my house. I was very impressed how he went into detail about the options, but simplicity was the key, no big ha... See more

Company replied

Rated 5 out of 5 stars

We were dealing with Dan who made the whole process seamless. From the very first phone call they dealt with everything from the marketing to auctioneers, viewings through to exchange/completion. Dan... See more

Company replied

Rated 5 out of 5 stars

Great Company to deal with. I did have reservations at first as I wasn’t convinced it was the way to go but the agent has talked me through every aspect with assurances at every stage so far. We’re no... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

House Buy Fast are one of the largest property buyers in the UK, with our offices located in Worthing, West Sussex. Founded in 2008 to help sellers connect with investors, we have since evolved into a property buying company. We're also founding members of The National Association Of Property Buyers. We offer an alternative to the traditional Estate Agency methods and can buy any house in the United Kingdom. We’ve been helping people get sold quickly for many years and have dealt with many hundreds of sellers. We tailor the buying process to suit you whether it’s fitting in with a convenient moving date, helping with the legal side or even finding you alternative accommodation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

209 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(209)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have just spoken to Alfred for…

Have just spoken to Alfred for information regarding how to proceed using his company.
He explained everything clearly and professionally. I now completely understand how the process works.
I was very impressed with how Alfred conducted the conversation. He was patient and guided me through all the details.
I have arranged to speak with Alfred again if my property does not sell.
Many thanks Alfred. You are an asset to your company.

10 May 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for the kind words. We do have a fantastic team!

Rated 4 out of 5 stars

Initial contact

I spoke to Saffy who explained everything very clearly. She was very pleasant and professional. I have not yet dealt with the company but have had a good first impression.

8 May 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you very much for the review!

Rated 5 out of 5 stars

Good experience so far!

I was reluctant to contact this type of company but wasn't getting buyers through the door using a High Street estate agent.
Duncan made me feel at ease and was courteous and professional. I didn't feel under any pressure to accept an offer.

7 May 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thanks for the 5 stars

Rated 5 out of 5 stars

Helpful

Helpful. Listened to my needs and said the company would get back to me with a price. All good do far. Thank you

2 May 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you very much for your feedback!

Rated 4 out of 5 stars

Very friendly

Very friendly, explained everything they had to offer.

1 May 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for the feedback

Rated 5 out of 5 stars

Excellent customer Care

On the 30th April 025 I spoke to Katherine about a property I am looking to sell. She was friendly and answered all my questions with market knowledge and honesty

30 April 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for the 5 stars!

Rated 5 out of 5 stars

i spoke to katherine today

i spoke to katherine today a most pleasant lady filled me in in great detail of what her company could do for us ,no pressure just an informative conversation ,she was confident in her advise and very helpful all with a sense of humour

29 April 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thanks so much!

Rated 5 out of 5 stars

Would Recommend

I had a great service after a few teething problems with my house sale. Once these problems were out of the way, which was of no fault of the company, the house sale went through pretty quickly. I was kept informed along the whole process, Luke and Mario ensured I knew what was happening and also chasing the solicitor side of things for me. I would recommend this company to get your house sold fast.

31 March 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thanks!

Rated 5 out of 5 stars

Mario and his team made a particularly…

Mario and his team made a particularly difficult move so much easier to navigate. They were always available to help with our questions and went above and beyond to ensure we were able to secure the property we wanted. Highly recommended and thanks again!

17 April 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you very much for the 5 stars!

Rated 5 out of 5 stars

Thank you…such great service and…

Thank you…such great service and support. All questions were answered quickly, the process explained and clear communication. They went above and beyond to make the process easy and the customer service was excellent.

14 May 2024
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you. We appreciate your support!

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