House Buy Fast Reviews 

209
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff is exceptionally helpful, polite, and professional during phone calls, making all interactions very comfortable and pleasant. Customers truly appreciate the clear and honest guidance provided, noting that representatives completely avoid pushy sales tactics and offer genuine, transparent support. Many consumers feel entirely reassured throughout the entire process thanks to thorough explanations, professional handling, and consistent updates from the team. Some reviewers were not happy with communication issues, noting that responses were occasionally delayed or difficult to receive when trying to reach agents.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Service

Customers consistently note positive experiences with service, highlighting professional communication and a... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

User experience

People report positive experiences with user experience, highlighting a straightforward cash buyer process... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that customer service and communication regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honest conversation with Duncan. We were in a situation and he didn't sugar coat to give false hope which we appreciated it. Provided good advice/guidance on next steps even if we couldn't proceed wit... See more

Company replied

Rated 5 out of 5 stars

Well Tommy called me back offering several solutions regardjing the sale/letting of my house. I was very impressed how he went into detail about the options, but simplicity was the key, no big ha... See more

Company replied

Rated 5 out of 5 stars

We were dealing with Dan who made the whole process seamless. From the very first phone call they dealt with everything from the marketing to auctioneers, viewings through to exchange/completion. Dan... See more

Company replied

Rated 5 out of 5 stars

Great Company to deal with. I did have reservations at first as I wasn’t convinced it was the way to go but the agent has talked me through every aspect with assurances at every stage so far. We’re no... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

House Buy Fast are one of the largest property buyers in the UK, with our offices located in Worthing, West Sussex. Founded in 2008 to help sellers connect with investors, we have since evolved into a property buying company. We're also founding members of The National Association Of Property Buyers. We offer an alternative to the traditional Estate Agency methods and can buy any house in the United Kingdom. We’ve been helping people get sold quickly for many years and have dealt with many hundreds of sellers. We tailor the buying process to suit you whether it’s fitting in with a convenient moving date, helping with the legal side or even finding you alternative accommodation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(209)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick sale at fair price

Very informative, and very professional, the person I dealt with was very knowledgeable and devoted a lot of time and effort to my enquiry. This was distinctly noticeable as a differentiator when making similar enquiries. ... Highly recommend Chris Lunson to anyone looking to sell their property quickly and at a fair price.

3 February 2026
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for your review. So nice to hear that Chris made the differece. We do have a great team and their knowledge of property market is outstanding. We will be very happy to assist you further.

Rated 5 out of 5 stars

Unbelievably good service

Duncan from House Buy Fast was a breath of fresh air amongst agents I have dealt with. Honest, professional and more interested in giving advice rather than flogging a service. I genuinely felt that he went above and beyond what I expected of him. A real pleasure to deal with.

3 February 2026
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you so much for the kind words. Duncan's knowledge of property market is unmatched. We appreciate your support and will be very happy to assist you further.

Rated 5 out of 5 stars

I have known this company for a long…time

I have known this company for a long time I find them Very helpful and courteous there always there to help
at all times.
The guys on the desk are so helpful and always nice to converse with this company is purchasing my property
and they are very happy to wait untill l can find the property l am searching for so that is good .
Makes things less stressful and knowing you can take time is really the right way to proceed

7 November 2025
Unprompted review
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Reply from House Buy Fast

Thank you very much for the kind words. I do agree with you, our team is the best! We’re always here to help, so please feel free to get in touch whenever you need anything.

Rated 5 out of 5 stars

Very open

Very open. And info given very helpfull and just want i wanted. Thanks

28 January 2026
Unprompted review
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Reply from House Buy Fast

Thank you for the kind words, glad you got all the info you needed.

Rated 5 out of 5 stars

Worth a call

Speedy response
Reasonable offer
Very pleasant representative,Dan

28 January 2026
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you very much for the review, we agree - Dan is a great! We will be happy to assist you further.

Rated 5 out of 5 stars

Informative telephone call

Explained all details and the service that was on offer.
Chris who I spoke to was very informative.

27 January 2026
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you! Will pass your feedback on to Chris, he will be pleased.

Rated 5 out of 5 stars

Thank you keeping me updated and for…

Thank you keeping me updated and for information and moving forward hopefully quick deal thank you

27 January 2026
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for the review, good communication is very important to us, glad to hear it comes through clearly.

Rated 5 out of 5 stars

Tommy was really helpful

Tommy was really helpful, he explained the process and answered all of my questions. He was very patient and listened to me.

27 January 2026
Unprompted review
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Reply from House Buy Fast

Thank you for the kind words, Tommy is a great listener! We're always happy to help

Rated 5 out of 5 stars

Alfred was extremely professional and…

Alfred was extremely professional and very helpful. Made us feel very comfortable and confident. No pressure at all from the first phone call we received. I would recommend this company, especially Alfred to anyone in the future. Very quick to return calls to us. Hopefully the rest of the process will be as easy.

27 January 2026
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you very much for the feedback. I can assure you that the rest of the process will go smoothly, you are in great hands.

Rated 1 out of 5 stars

Best avoided

This company arranged to have 2 estate agent valuations done. 3 days later, their agent texted and said he had the valuations back, they were with the underwriters and he would be in touch later that day or the next day. I then heard nothing further. I emailed in reply to his initial email (so the address was right) and texted both numbers he had texted from. Later tried to call the mobile when I had heard nothing but a message said the number did not exist. Today I looked for a landline number for the company and called them. I was told the agent I had spoken to had been on holiday and was passed to someone else. This person told me he had called me and left a message previously - I had no missed calls or messages. He said the valuations had come back far lower than expected - this after the original agent had estimated a value that seemed inflated to me - no doubt to draw me in to take the next step. Then he said that, as one room of my house is grade 2 listed, they wouldn't make an offer anyway. If this had been made clear upfront it could have saved me a good deal of time and trouble. In summary of my experience - very dodgy time wasters and best to steer clear. I have decided against following this route to sell, but checked out quite a few other companies along the way - all of whom were more transparent and offered a better and more honest service - noticeably Better Move.

26 January 2026
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations and we appreciate the chance to respond.
We would like to clarify a few points while recognising that our communication on this occasion could have been better. The adviser you first dealt with was on annual leave and we accept that the handover should have been handled more smoothly. We apologise for this.
At the start of the process, we were not aware that part of the property was Grade II listed, or that there was a building site nearby. Had this been known earlier, we agree it could have saved time for everyone involved. We have taken this feedback seriously and are reviewing our initial fact finding process to help avoid similar situations in the future.
Thank you as well for taking the time to speak with our director following your review. We appreciate the opportunity to discuss your concerns directly and to try to resolve any misunderstandings.
While we respect your decision to use another company and wish you the best with your sale, it is worth noting that comparisons between companies in the same sector can be difficult, as each operates with different criteria and risk profiles.
Thank you again for your feedback. We see this as a learning opportunity and remain focused on improving clarity, communication and early qualification.

Rated 5 out of 5 stars

Had a very helpful and pleasant…

Had a very helpful and pleasant conversation with Chris this morning, he laid out the options available to me with no pressure for me to make any decisions there and then giving me time and space to digest everything that was discussed.

26 January 2026
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for the review. Chris’s expertise is outstanding, and I am pleased you received all the information you needed.

Rated 5 out of 5 stars

A streamline process

So far a streamline process. All information given with no hidden details.
Friendly and helpful team.
Excellent customer service.
A well organised and efficient company.

6 November 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you very much for the 5 stars! Your feedback is very motivating. We're glad to hear that your experience reflected the values we care about the most.

Rated 5 out of 5 stars

A solution to property’s sale

I am thankful to House Buy Fast for their help in selling the property in the UK. Alfred was very professional, supportive, and attentive from start to finish. Although the process was pretty lengthy , but the process was smooth and transparent. I am really happy that the sale has concluded successfully.

17 October 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for your kind words and for sharing your experience. We're so pleased to hear that Alfred was able to provide support you needed throughout the sale. We appreciate your patience during the process and are delighted that everything came together smoothly in the end. Wishing you all the best for the future.

Rated 5 out of 5 stars

Not pushy at all.

Dealing with Dan was a pleasure. Transparent from the first contact, not pushy and understanding our situation.

5 November 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you very much for sharing your experience. We really appreciate your support!

Rated 5 out of 5 stars

Second choice

While talking to one of your agent, he asked me my details and was honest with his answer. That the company would offer 80% of market value and could posible get more on the open market.

31 October 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for feedback. Transparency is very important to us , and it is great to hear that this was reflected in your experience.

Rated 5 out of 5 stars

5/5!

The process was explained clearly and in great detail, all my questions were answered giving me confidence in their service.

16 October 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you so much for the high rating! Looking forward to assisting you in further.

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