Houseart Reviews 

Reply from Houseart

Jan 20, 2026

Dear Steveo,

We are truly sorry to hear about your experience and completely understand your frustration. Your feedback is very important to us, and we take it seriously.

We want to clarify that we strive to provide accurate delivery estimates, but during peak periods, shipping times can occasionally be longer than expected. We are also very sorry that your order arrived with damaged packaging and that this caused inconvenience.

Regarding your refund, we would like to resolve this as quickly as possible. Please contact us directly at support@houseart.uk with your order number and any details about the issue. We will review your order and ensure that your refund is processed promptly, as per our full refund policy.

We sincerely apologise for any stress or disappointment caused and hope to make this right.

Kind regards,
Houseart Team

Reply from Houseart

Feb 10, 2026

Dear Customer,

We’re very sorry to hear that your order did not arrive in time for Christmas and completely understand how disappointing that must have been, especially as it was intended as a gift. While we are glad to hear that you were able to enjoy the product yourself, we acknowledge that the presentation and delivery timing did not meet expectations.

Our team would very much like the opportunity to improve your experience and assist you with any future orders. Please contact us directly at support@houseart.uk
, and we will be happy to help.

Thank you sincerely for your feedback. It helps us improve both our service and product presentation.

Kind regards,
Houseart Team

Reply from Houseart

Jan 20, 2026

Dear Maxime Rousseff,

Thank you for taking the time to detail your experience. We are genuinely sorry for the seriousness and scale of the issues you’ve described. An order of this value should never result in this level of inconvenience, disappointment, or frustration, and we fully understand why you feel let down.

What you have outlined — late deliveries, items not arriving before Christmas, framed products arriving unframed, parcels redirected to pickup points, and especially the delivery of an empty package — is completely unacceptable. This does not reflect the standards we aim to provide, and we acknowledge that we failed to meet our commitments in your case.

We are also very concerned to hear that, despite multiple attempts, you have not yet received a satisfactory resolution or compensation. That is not how a matter of this importance should be handled, particularly after you made every effort to resolve it privately and in good faith.

We would like to urgently review your case in full and resolve all outstanding issues, including missing items, incorrect products, and appropriate compensation. Please contact us directly at support@houseart.uk, referencing your order number, so your case can be escalated immediately to senior support for priority handling.

We sincerely apologise for the time, stress, and disappointment this experience has caused, especially around the Christmas period. Thank you for bringing this to our attention.

Kind regards,
Houseart Team

Reply from Houseart

Feb 4, 2026

Dear Customer,

We’re truly very sorry to hear about your experience and completely understand how disappointing and frustrating this must have been, especially as this order was intended to be a Christmas gift. Experiencing a delivery delay that caused the item to arrive after the holiday is certainly not the level of service we aim to provide.

Our team would very much like the opportunity to review your order and assist you directly to resolve this matter properly. Please contact us at support@houseart.uk
, and we will personally prioritize your case and help with the best possible solution.

Thank you sincerely for bringing this to our attention. Your feedback is extremely important to us and helps us continue improving our service and communication.

Kind regards,
Houseart Team

Reply from Houseart

Jan 20, 2026

Dear Customer,

We’re very sorry to hear about your experience and understand how disappointing it must have been, especially as the items were intended as Christmas gifts. Please accept our sincere apologies for the late delivery, the poor condition of the packaging, and the inconvenience this caused.

Regarding the paintbrushes, we’d like to clarify that our paint by numbers kits are designed to include one set of brushes per order, not per kit. However, we understand this may not have been clear and appreciate you bringing it to our attention.

We’re also sorry for the frustration you’ve experienced when requesting a return. Our intention is never to ignore our refund policy, and we regret if our previous responses did not adequately address your request. This is certainly not the level of service we aim to provide.

Please contact us again at support@houseart.uk with your order number . We will have a senior support agent review your case and arrange an appropriate resolution in line with our return and refund policy.

Thank you for your feedback. It helps us improve both our service and communication.

Kind regards,
Houseart Team

Reply from Houseart

Jan 20, 2026

Dear TDIN,

We are very sorry to read about your experience and understand how upsetting this situation has been for you. Please accept our sincere apologies for the late delivery and for the frustration caused during the return and refund process.

We would like to clarify that our intention is never to refuse a legitimate return. If our previous communication was unclear or caused the impression that your concerns were not being taken seriously, we truly regret that. Offering alternatives or partial refunds is sometimes suggested as an option, but it should never replace your right to request a proper resolution.

We take your comments regarding our refund policy and company transparency seriously and will review this internally to improve how this information is communicated.

To resolve this matter as quickly as possible, we kindly ask you to contact us again at support@houseart.uk with your order number. A senior member of our support team will personally review your case and work with you toward a fair solution.

Thank you for bringing this to our attention. Your feedback is important and helps us improve our service.

Kind regards,
Houseart Team

Reply from Houseart

Jan 20, 2026

Dear Inga Visnakova,

Thank you for sharing your feedback. We are very sorry for the long delay and for the lack of response you experienced from our customer service — this is certainly not the level of service we aim to provide.

We understand how frustrating it is to wait several weeks, especially when the delivery timeframe did not meet your expectations. We also apologise for the inconvenience caused by the parcel being delayed with the courier. Our team can contact the courier to investigate the status and push for delivery as soon as possible.

If you are still waiting for your order or would prefer a resolution such as a replacement or refund, please contact us directly at support@houseart.uk with your order number. We will prioritise your case and assist you promptly.

Thank you for bringing this to our attention. Your feedback helps us improve our service and communication.

Kind regards,
Houseart Team

Reply from Houseart

Jan 20, 2026

Dear Elaine Critchlow,

Thank you for taking the time to share your experience. We are truly sorry to hear about the delivery delay and the disappointment this caused, especially as the gift did not arrive in time for Christmas. We completely understand how upsetting this must have been for you and your granddaughter.

We also apologise for the condition of the packaging on arrival. While we are glad to hear the contents were intact, we agree that the presentation should have been better.

Your feedback regarding delivery expectations and our website presentation is important to us, and we will take it seriously as we continue to improve both our logistics and customer communication.

If you would like us to look into your order further or discuss a suitable resolution, please feel free to contact us directly at support@houseart.uk and include your order number. Our team will be happy to assist you.

Kind regards,
Houseart Team