Sean Law and the 3 other lads were so professional, and fantastically helpful when working on the install of our mini-pool. Problems that did arise were dealt with calmly and skilfully, along with Aar... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We purchased a hot tub a few years ago and we have been using their maintenance, close down and opening service . We always have extremely polite and caring staff coming to our house , we particularl... See more
Company replied
We have had regular servicing since purchasing our Hot tub 18 months ago. It’s really reassuring to know it is being maintained which hopefully means we will have many years enjoying it! For our last... See more
Company replied
We found the Engineer Vinny Byatt very efficient and thorough, easy to ask question too and he explained any queries and gave advise on the chemicals . The crane driver was so helpful and made the... See more
Company replied
Company details
Information provided by various external sources
The UK's leading Hot Tub and Swim Spa Supplier. We are a family operated business with over 60 years combined experience in the industry. We are proud to say that we have more positive testimonials than any other hot tub or swim spa company in the UK. Our teams have received multiple UK & European Awards to validate your trust in us. We welcome you to visit our home, The UK Showroom of the Year 2016-2017, and discover how you can improve your leisure time, health and lifestyle. As one of the largest showrooms in the UK with 70% undercover we look forward to meeting you, 7 days a week.
Contact info
Maidstone Road, DA14 5BQ, Orpington, United Kingdom
- hottub-swimspa.com
5.0
Excellent
410 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from The Hot Tub and Swim Spa Company
Thank you Wojek for this brilliant review of our company and staff. We are so pleased that you would recommend us this really helps a small business like ours. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Quarterly hot tub review
Had our quarterly hot tub service and Brandon was brilliant. Punctual , polite and helpful. Well done.
13 February 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Stewart for this positive review of our service and team member, Brandon. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Regular servicing
We have had regular servicing since purchasing our Hot tub 18 months ago.
It’s really reassuring to know it is being maintained which hopefully means we will have many years enjoying it! For our last service we had Toby and Brandon. They are reliable, professional and super cheerful! Everything was left clean and tidy. Very happy with the service provided:)
26 January 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you for this superb review Charlotte. Toby and Brandon are part of our award-winning engineering team, we are pleased their friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
First class experience with The Hot Tub and Swim Spa Company
First class experience with the installation guys. They arrived early, installed the hot tub with no dramas and Sean Law, the engineer then went through the whole set-up and maintenance regime with me, explaining everything clearly and enthusiastically.
It is refreshing to see people who enjoy their work!
Can't wait for the temperature of the water to warm up now so we can try it out!!
27 January 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Daran for this positive review of our service and team member, Sean. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Serenity hot tub
Serenity hot tub
So pleased with this item and cannot wait to try it out.
The service and Team have been excellent from ordering to delivery and installation
Would definitely recommend to family and friends
26 January 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Cathy for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Long standing reliable service
I purchased my Hot Tub from The Hot Tub and Swim Spa company some 12 years ago and have had it regularly serviced by them ever since. During that time a number of engineers have come to perform the quarterly service the most recent being Toby who was very pleasant, polite and got on with his job professionally without guidance.
21 January 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you for this positive review of our service and team member, Toby. If you need anything in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Brandon came to drain down my swim spa…
Brandon came to drain down my swim spa as I am going to be unable to use it for now.
As ever the company has been accommodating, polite and flexible.
I have had my Swim spa for a few years and Brandon who is relatively new to the company, he was pleasant professional and I wish him well.
The company have always helped where needed and treat customers as individuals with individual needs.
I wish them all well in the future.
Mrs H Russell.
14 January 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many Helen for this outstanding review of our company and team member Brandon. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Repair a leak in spa…
Kept informed of Sean’s arrival time issue was quickly identified and repaired quickly. As it was a small leak Sean took the time to wait and double check that repair had been successful- many thanks
12 January 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Nicola for this superb review. Sean is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent Customer Service
Excellent experience from start to finish. After purchasing our swim spa and being impressed with the sales, installation, and aftercare, we signed up for the annual servicing contract — two years on, we’re still delighted.
Brandon recently completed our winter shutdown and was professional, knowledgeable, and left everything spotless.
Highly recommended.
9 January 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Samantha for this fantastic review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need anything else in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Despite a freezing cold morning Brandon…
Despite a freezing cold morning Brandon arrived on time and did a great job. Been with the company for a while and not been disappointed.
8 January 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Antony for this outstanding review of our employee Brandon. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service engineer experience
Brandon the service engineer arrived on Tuesday on time for the quarterly swim spa service. Super polite, very helpful and great customer service. Well done Brandon
6 January 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Richard for such an amazing review. I will pass on your glowing words to Brandon If we can help in the future, please get back in contact with us and we will gladly help. Best wishes and enjoy Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent quality of work again
I wanted to take a moment to share my wonderful experience with Sean, who recently installed a cover lifter on my hot tub. From start to finish, Sean was incredibly professional and efficient. They arrived on time, had all the necessary tools, and worked diligently to complete the installation.
Sean's attention to detail was impressive, ensuring everything was perfectly aligned and securely fastened. They also took the time to explain how to use the cover lifter properly and provided helpful maintenance tips to keep it in great condition. Their friendly and approachable demeanor made the entire process smooth and enjoyable.
I am extremely satisfied with the quality of work Sean provided and would highly recommend their services to anyone in need of hot tub installations. Thank you, Sean, for making this such a positive experience
5 January 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Cheryl for such a glowing review of our team member Sean. We are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need anything in the future. Best wishes, Christina Mantoura Gough and the team.
Many thanks to Vinny Toby and Brandon…
Many thanks to Vinny Toby and Brandon for a job well done. Every aspect from removal of old non working tub to installation and commission of replacement went smoothly. If your thinking of a hot tub purchase would be happy to recommend to any buyer
16 December 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Mike for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
We got excellent service from our…
We got excellent service from our technician sean who done an excellent job. I would recommend the company to anybody looking for a spa they are so friendly and easy to get on with .
9 December 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Paul for this 5* review. We thank you for your valued custom and hope your swim spa is providing you with everyday happiness. Please if you need to get in touch, we will gladly assist you. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Hot tub service
Had our annual hot tub clean and shutdown done by Brandon. Very polite and professional job done. He took photos to show us everything he’d done and that all was ok. Very happy with the service.
26 November 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Melissa for this lovely review, I will pass on your kind words to Brandon. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent company and service
We purchased a hot tub a few years ago and we have been using their maintenance, close down and opening service . We always have extremely polite and caring staff coming to our house , we particularly appreciate all the help from Toby, who was so professional and helpful. Thanks to all
the team , Gil, Sam and Tracy ! Much appreciated.
26 November 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Patricia for this fantastic review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service…as always!
Had a full service on my spa this week. As always the team were very professional and tidy with their work. Swim Spa is looking brand new again! The aftercare since purchase has been outstanding.
21 November 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Ben for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Purchased a new home
Purchased a new home, inherited a hot tub no manuals left behind and no imstructions. Popped in gillingham branch spoke to Tracey E who was incredbile provided guidance and impeccable service. Purchased my checmicals and I am ready to go! With my chemical supplier for my new tub! Thank you tracey!
20 November 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Adam for this outstanding review of our employee Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent service from Vinny
Super experience with your engineer Vinny for our service and close down last week. Gave some great advice and was able to answer a few questions I had as well. Great service
13 November 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Maxine for this superb review. Vinny is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service from your engineer Vinny…
Great service from your engineer Vinny today. Quickly identified the issue and had us up and running again within 45 mins
11 September 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Stuart for this superb review. Vinny is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
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