Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him. What I didn't like was instead of getting on with the registration of my appliance... See more
Company replied
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Review summary
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making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary. seems the sales girl made it sound like the product has no chance at all of l... See more
Company replied
It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.
Company replied
Took an age to get through to a human to speak to. When I did, I was asked the same information several times over. The advisor wasn't listening and was boardering on couldn't be bothered. Resolved is... See more
Company replied
Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
2.7
Poor
32K reviews
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Easy to register
Te agent was helpful and registation was straightforward. It was spoilt by the push to sign up to a maintenance contract immediately. It woud be more helpful to try to sell this service at 6 or 12 months after delivery
3 July 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Good customer service representative I…
Good customer service representative I spoke to, got the job done thank you
2 July 2026
Reply from Hotpoint Service
We're so happy to hear our team provided excellent service and resolved your issue effectively. Thank you for your kind words!
Reply from Hotpoint Service
We're glad our information was helpful and our team was polite. We appreciate your kind words.
Reply from Hotpoint Service
We're delighted to hear that you experienced excellent service and speedy delivery. We truly appreciate your positive feedback!
Pushy condescending operative.
8 July 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Registration Number???
Had 3 items to register with 3 companies and each with different processes. Hotpoint Dryer came with a card urging registration and space to record the registration number, but no registration number was given with online process!
6 July 2026
Reply from Hotpoint Service
Hi Cath
Thank you for taking the time to share your feedback.
We're sorry to hear that the registration process caused some confusion. We no longer issue registration numbers when appliances are registered online, and we appreciate that the card included with your dryer may have suggested otherwise.
Your registration is successfully recorded using the details you provide during the online process, so there is no registration number to note down.
We appreciate your feedback, as it helps us identify where we can improve our customer information and make the registration process clearer.
Kind regards,
Mohammed
no problems
5 July 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Easy & straightforward
Just purchased a hotpoint fridge freezer and registered it online the whole experience as been easy and straightforward 🙂 Never disappointed with hotpoint 🤗
28 June 2026
Reply from Hotpoint Service
We're so happy to hear that your recent purchase and registration process for your new fridge freezer was easy and straightforward. We appreciate you sharing your positive experience with us!
Reply from Hotpoint Service
We're so glad you found our online process quick and easy. We appreciate your positive feedback!
Simple and easy on the phone
8 July 2026
Reply from Hotpoint Service
We're happy to hear that our phone experience was simple and easy for you. We appreciate your positive feedback!
kept pushing insurance
2 July 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Found it easy to register on line not…
Found it easy to register on line not as difficult as I thought
20 June 2026
Reply from Hotpoint Service
We're so glad to hear that our online registration process was easy for you! We always aim for a smooth experience.
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Reply from Hotpoint Service
We're happy to hear that you found the online process easy. We appreciate your positive feedback!
Average
Average but try to ad the optional service too hard. Prefer registering guarantee by myself instead
8 July 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Reply from Hotpoint Service
We're so happy to hear that your entire experience with us was positive from beginning to end. We truly appreciate your kind feedback.
Got a very prompt acceptgooance of my call…
Got a very prompt acceptance of my call I.e. not waiting, very polite individual who took my details etc. Explained what was covered in respect of parts and service call out.
3 July 2026
Reply from Hotpoint Service
We are truly delighted to hear about your positive experience with our service. We always aim for prompt and clear communication, and we are so glad we achieved that for you. Thank you for your kind words!
Registration process while easy clearly…
Registration process while easy clearly there needs to be a review of the policy as mine was incorrectly setup leaving my with two d&g policy’s of different monthly price plan. Customer service where useless in trying to resolve the issue
8 July 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Reply from Hotpoint Service
We are glad to hear that our registration process was simple and easy for you. We appreciate your positive feedback.
Great service from start to finish
Great service from start to finish
Took out care plan 1 year on washing machine
Repair engineer was very good
And helpful
7 July 2026
Reply from Hotpoint Service
We're so happy to hear you had such a positive experience with our service and care plan. We appreciate your kind words about our engineer!
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