Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him. What I didn't like was instead of getting on with the registration of my appliance... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary. seems the sales girl made it sound like the product has no chance at all of l... See more
Company replied
It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.
Company replied
Took an age to get through to a human to speak to. When I did, I was asked the same information several times over. The advisor wasn't listening and was boardering on couldn't be bothered. Resolved is... See more
Company replied
Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
2.7
Poor
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hotpoint Service
We are so glad to hear that we were very helpful and kind. We appreciate your wonderful feedback!
a good warranty…
as I appreciate the warranty being good I would have given 5 star, but didn't really appreciate feeling that I was being pressurised into paying for additional cover for labour
2 July 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Very easy to get to actually speak to a…
Very easy to get to actually speak to a real person. Soham was just lovely.
9 July 2026
Reply from Hotpoint Service
We're so happy to hear that we made it easy for you to connect with us and that our team provided such a positive experience. Thank you for your kind words!
The assistant was very friendly and…
The assistant was very friendly and helpful. Everything went smoothly
8 July 2026
Reply from Hotpoint Service
We're so happy to hear our assistant was helpful and that everything went smoothly for you. Thank you for your kind words!
simple process
9 July 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Everything was explained
7 July 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Eventually got there!!
Took a long time going through the automated processes and to eventually get to speak to a ‘human’ and I almost gave up, but once contact was made the members of staff was very helpful.
6 July 2026
Reply from Hotpoint Service
We appreciate your feedback and understand your frustration with our automated system. We are glad our staff could assist you effectively once contact was made. We are always working to improve our customer experience.
Reply from Hotpoint Service
We're so glad to hear that you found the process straightforward and easy to complete. Thank you for your positive feedback!
My son done the registration on my…
My son done the registration on my behalf . He said it was quick and easy to do
1 July 2026
Reply from Hotpoint Service
We're so glad to hear that the registration process was quick and easy for your son! We appreciate you sharing this feedback.
A bit pushy trying to get the monthly…
A bit pushy trying to get the monthly repairs guarantee. I just receive one of the appliances
11 July 2026
Reply from Hotpoint Service
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience left you feeling this way. We appreciate that the additional protection options offered during the registration process may not have been what you were expecting.
These optional protection plans are available for customers who wish to purchase additional cover, but there is no obligation to do so.
We value your feedback and will ensure your comments are passed on to the relevant team for review as we continue to improve our customers' experience.
Kind regards,
Mohammed
Excellent Service
11 July 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Yeah all good
6 July 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Installer was very professional and…
Installer was very professional and efficient. In and out quickly
8 July 2026
Reply from Hotpoint Service
We're happy to hear our installer provided professional and efficient service. Thank you for your kind words!
Registration
Phoned number got through immediately & had my appliance regristered in lrss than 10 mins
2 July 2026
Reply from Hotpoint Service
We're so happy to hear that our registration process was quick and efficient for you. Thank you for sharing your positive experience!
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Process was simple.
2 July 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
very happy with service my claim was…
very happy with service my claim was delt with fast and professional
8 July 2026
Reply from Hotpoint Service
We're so happy to hear your claim was handled quickly and professionally. We appreciate your positive feedback!
Fast and efficient agent.
3 July 2026
Reply from Hotpoint Service
We're happy to hear that our agent was fast and efficient. We appreciate your positive feedback!
Would have been very good but slow to…
Would have been very good but slow to respond when data submitted
3 July 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.