Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him. What I didn't like was instead of getting on with the registration of my appliance... See more
Company replied
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making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary. seems the sales girl made it sound like the product has no chance at all of l... See more
Company replied
It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.
Company replied
Took an age to get through to a human to speak to. When I did, I was asked the same information several times over. The advisor wasn't listening and was boardering on couldn't be bothered. Resolved is... See more
Company replied
Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
3.1
Average
32K reviews
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Easy to register appliance
5 July 2026
Reply from Hotpoint Service
We are so pleased to hear that you found the appliance registration process to be easy and straightforward! Your positive feedback is greatly appreciated.
Fridge Freezer repair and replacement
My integrated Beko fridge freezer lost the ability to refrigerate, so we called the Beko Helpline given the appliance was only 6 years old. Beko is now under umbrella brand of Hotpoint, along with Indesit. They told us the fee was £162 and if they couldn’t repair it, they would refund it all apart from a £75 call out fee and would subsequently give us access to their own prices which will be 20% cheaper than the retail prices you may find at AO and Currys. It sounded a pretty good deal so we followed through and unfortunately, the engineer couldn’t repair the fridge freezer. Disappointingly, we are still waiting 3 weeks later for the report that was promised. The subsequent offered internal prices are nearer 5% lower than retail prices, rather then the promised 20%. However, at no point did Hotpoint explain us to us that nearly all their services are outsourced. Both the engineers attendance was delayed to a couple of weeks rather than a few days, and then the delivery of the new fridge freezer was postponed a couple of times with two different delivery firms engaged.
Unfortunately, upon delivery, they weren’t unable to install the integrated fridge freezer because the supporting bottom shelf of the kitchen unit had deteriorated from a previous leak. The engineer told us that the £89.99 installation fee would be refunded automatically. We got a local tradesmen to fit a new shelf and install the new FF for roughly the same price and then waited and waited for the refund. Then the fun and games started. We had to call them, on hold and then passed to 4 different departments and we were told the engineer gave us erroneous information. You have to call and request a refund, which seemed dishonest to me. Why wouldn’t it be automatic if the promised paid for service wasn’t supplied? On the whole, a very disappointed experience I don’t like to use word charlatans, but the fact that a refund wouldn’t be automatic does suggest that, and a 20% discount which in reality turns out to be a 5% discount really wasn’t worth the extra hassle of 7/8 phone calls and numerous delays of such an essential kitchen appliance.
2 July 2026
Unprompted review
Reply from Hotpoint Service
Hello
We’re sorry to hear about your experience and would like to help make things right. We’ve tried to contact you to discuss this further. Please get in touch with us when you’re ready so we can resolve your issue via:
WhatsApp: https://www.hotpoint.co.uk/service/contact or 07584 475915
Live chat: https://www.hotpoint.co.uk/service/contact
Thanks,
Mohammed
Extra warranty gifted
I have an email saying "thanks for registering your 10 years parts warranty". I haven't done this. Did Hotpoint do this? Would be great if Hotpoint had told me. Have I been gifted this warranty, or not?.
14 July 2026
Reply from Hotpoint Service
Thank you for getting in touch. We're sorry for any confusion this has caused.
To help us look into this for you, could you please send us a screenshot of the email you received showing the "10 years parts warranty" message? Once we have that, we'll be able to investigate this for you.
Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Too much hassling to sign up for additional insurance cover
Simple registration process but absolutely hate they hound you daily about upgrading your warranty to sign up to an insurance policy to extend the warranty , you get emails, post and messaging, all totally unnecessary
8 July 2026
Reply from Hotpoint Service
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the registration process simple. We're sorry, however, that you felt overwhelmed by the follow-up communications regarding warranty upgrades and insurance options.
We appreciate your comments and understand that receiving frequent emails, messages, and post can be frustrating. Your feedback is valuable, and we'll make sure it's shared with the relevant team as we continually review how we communicate with our customers.
Thank you again for your honest feedback.
System very easy to use felt confident…
System very easy to use felt confident that i had correctly carried out my registration.
8 July 2026
Reply from Hotpoint Service
We're so happy to hear our system made your registration easy and that you felt confident. Thank you for your positive feedback!
Reply from Hotpoint Service
We're glad to hear your experience was straightforward and without complications. We appreciate your feedback.
Easy to register the appliance but it…
Easy to register the appliance but it took a while for the confirmation email to come through, resulting in registering the appliance a second time as I thought my initial registration wasn't successful.
9 July 2026
Reply from Hotpoint Service
We appreciate you taking the time to share your experience. We understand how frustrating it can be when confirmation emails are delayed, leading to duplicate registrations. We are actively looking into ways to improve the speed of our email delivery to prevent this from happening again.
Installation of new Hotpoint Fridge
Your technician was polite and friendly, He was clearly competent and knew what he was doing. The work took about half an hour, All the old fridge etc was
taken away, A good customer experience.
8 July 2026
Reply from Hotpoint Service
We are so pleased to hear about your positive experience with our technician. We always aim for efficient and friendly service, and we're glad we met your expectations. Thank you for your kind words!
Very professional and quick to setting…
Very professional and quick to setting up my washing machine Thank You and Regards
7 July 2026
Reply from Hotpoint Service
We're so glad we could quickly and professionally set up your washing machine. Thank you for your kind words!
The Hotpoint engineer came and taken…
The Hotpoint engineer came and taken away the old machine and installed our new Hotpoint.
Was done very professionally.
29 June 2026
Reply from Hotpoint Service
We're so pleased to hear about your positive installation experience with our engineer. Thank you for sharing your feedback!
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Covered all the items we have bought…
Covered all the items we have bought recently - not just Hotpoint but Whirlpool and Lamona as well which made life a lot easier.
7 July 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Phone answered promptly
Phone answered promptly. Polite and informative but wasn’t expecting a five minute long sales pitch to register my appliance.
10 July 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Reply from Hotpoint Service
We are pleased to know that completing the process online was easy for you. We appreciate your feedback.
Reply from Hotpoint Service
We're so glad you found our service easy and very good! We truly appreciate your positive feedback.
Have both appliances been registered for 10 years?
The process seemed straight forward and easy, except it seemed to be focused on purchases of one appliance, whereas I purchased and wanted to register two (fridge and freezer). It got confusing when it came to know if both have been accepted. Plus, I have seemed to have only received a confirming email for 1 years standard warranty and not the ten for BOTH appliances
11 July 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Reply from Hotpoint Service
We're so glad our team provided clear and unambiguous information. We appreciate your positive feedback!
Repair of the oven, not reaching temperature
The engineer arrived on time. He was very efficient and talked me through what he had done. His initial thought was that the problem was the element on the oven and he proceeded to replace the master board. Initial tests seemed to show that the problem was solved. However I came to use the oven today and the original problem has returned.
9 July 2026
Reply from Hotpoint Service
Hi,
Thank you for taking the time to share your feedback. We're pleased to hear that the engineer arrived on time, was efficient, and explained the work carried out. However, we're sorry to hear that the issue with your oven has returned.
We understand how frustrating it is to experience the same problem after a repair has been completed. We would like the opportunity to look into this further and arrange the appropriate support.
Please contact our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us, and one of our advisors will be happy to assist you.
We apologise for the inconvenience caused and appreciate your patience while we work to resolve this for you.
Kind regards,
Mohammed
Reply from Hotpoint Service
We're glad we could resolve the problem quickly for you. We appreciate your positive feedback!
Reply from Hotpoint Service
We're so happy to hear that our team was helpful and performed their duties properly. We truly appreciate your positive feedback.
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