The delivery guys went the extra mile to get my F/F to me. The road into my village was shut & they came all the way on a trolley up & down a steep hill and were cheerful & pleasant and took away all... See more
Company replied
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Initially disappointed as when purchased appliance the retailer had said delivery within 5 days but when hotpoint sent me email to book a slot there was no availability until a weeks time. It was easy... See more
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Very helpful over the phone with my enquiry. The call out for engineer was arranged promptly. But in the meantime i watched the video they suggest you look at & i may have loaded it unevenly. As i hav... See more
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The delivery team were on time and installed the new machine without drama. They went beyond their brief and helped to reseal a leaking waste trap that I removed to give access to the cold water feed... See more
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Company details
About Hotpoint
Written by the company
At the heart of UK homes for 115 years
For 115 years, Hotpoint has been at the heart of UK homes, helping families share the unique feeling of home. From keeping food fresh for the week ahead and caring for the clothes you love, to preparing family meals and taking care of the post-dinner clean-up, our appliances are designed to support the routines that keep family life running smoothly - giving you one less thing to worry about, so you can focus on the moments that matter most.
Our range of home appliances includes washing machines, tumble dryers, dishwashers, fridge freezers, ovens, hobs and cookers. Each appliance is thoughtfully designed to help prevent everyday mishaps and deliver dependable performance you can count on. Combining practical features with helpful technology, our products are made to simplify life at home and fit naturally into busy households.
We know that every home and every family has its own routines. Whether you are working through the weekly laundry, keeping groceries fresh, cooking family favourites or cleaning up after dinner, our appliances are made to fit naturally into everyday life and help you keep your home running with confidence.
In the UK and Europe, Hotpoint is part of Beko Europe, the company behind a portfolio of well-known home appliance brands. As part of Beko Europe, we continue to build on our long UK heritage, creating appliances that support real homes and the moments that bring people together.
Our care continues long after your appliance has been delivered. From product advice and appliance registration to user manuals, troubleshooting, repairs and genuine spare parts, our dedicated customer service and support teams are here to help you get the best from your Hotpoint appliance throughout its lifetime. With more than a century of experience, Hotpoint continues to create trusted and dependable appliances that help families across the UK share the feeling of home.
Visit www.hotpoint.co.uk to explore our full range of appliances, product support and genuine spare parts.
Need assistance? Contact our customer service team and we'll be happy to help.
Contact info
United Kingdom
- hotpoint.co.uk
4.4
Excellent
41K reviews
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Excellent customer service.
Delivery and recycle service were excellent! Arrived on time and were able to remove the old AEG fridge freezer and brought in the new Hotpoint Fridge Freezer after carefully taking off the packaging so it could fit through the back door. The new Hotpoint fridge freezer is much quieter and looks great in our kitchen.
10 July 2026
Reply from Hotpoint
We're so pleased to hear that our delivery and recycling service was excellent and that our team arrived on time. It's wonderful that they carefully managed the delivery of your new Hotpoint fridge freezer, and that you're enjoying how quiet it is and how great it looks in your kitchen.
Reply from Hotpoint
We're so pleased to hear that your delivery was fast and seamless. Thank you for taking the time to share your positive feedback with us!
Effective communication and a Quick
Effective communication and a quick delivery.
The staff are professional, friendly, respectful and provuded helpful advice on when to use the device for the first time.
10 July 2026
Reply from Hotpoint
We're so pleased to hear our communication was effective and your delivery was quick. It's wonderful that our staff were professional, friendly, and provided helpful advice. Thank you for your fantastic feedback!
Reply from Hotpoint
We’re thrilled to hear about your positive experience with our customer service team. Thank you so much for the 5 stars - we really appreciate it!
Prompt polite delivery with update of…
Prompt polite delivery with update of time given - two built in appliances with connection removal and disposal of old ones - work done by two gentlemen who were polite efficient - ensured we were happy before they left - thank you
10 July 2026
Reply from Hotpoint
We're so pleased to hear about your positive experience with our delivery and installation service. It's wonderful that our team was polite, efficient, and ensured you were happy before they left. Thank you for your kind feedback!
The delivery guys were very polite very…
The delivery guys were very polite very efficient one machine out and the new machine in no mess great service thank you
10 July 2026
Reply from Hotpoint
We're so pleased to hear that our delivery team was polite and efficient, making the process easy and mess-free for you. Thank you for your wonderful feedback!
Reply from Hotpoint
Hello, thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Kind regards,
Ellen
Everything went as good as it could…
Everything went as good as it could helpful delivery driver
10 July 2026
Reply from Hotpoint
We're so pleased to hear that everything went well with your delivery and that our driver was helpful. Thank you for your wonderful feedback!
Great service
10 July 2026
Reply from Hotpoint
Hello, thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Kind regards,
Ellen
Reply from Hotpoint
We are so pleased to hear you had a great experience with our pricing and service. Thank you for your positive feedback.
Amazing experience
Amazing experience. Delivered on the specified day with a text confirming the time well in advance.
The Dishwasher is working well and super silent. I love the features.
10 July 2026
Reply from Hotpoint
We're so pleased to hear you had such an amazing experience with us, from the delivery to the performance of your new dishwasher. It's wonderful to know you're enjoying its features and quiet operation!
Reply from Hotpoint
We're so pleased to hear that your delivery experience was a positive one and that our team member was nice and patient. Thank you for sharing your feedback!
Reply from Hotpoint
We're so pleased to hear that your delivery went perfectly and that you experienced no issues at all. Thank you for taking the time to share your positive feedback!
Indesit Push & Go Washing Machine
Bought an Indesit washing machine. It was competitively priced. It has many useful programmes and is very quiet in use.
Was kept informed of delivery time and the driver was very friendly and helpful.
6 July 2026
Reply from Hotpoint
We're so pleased to hear you're happy with your new washing machine, especially its competitive pricing, useful programmes, and quiet operation. It's also wonderful to know you were kept informed about the delivery and found our driver friendly and helpful.
Reply from Hotpoint
We are so pleased to hear you had an excellent experience with our service and replacement. Thank you for your positive feedback.
Delivery Service
From purchasing the appliance communication was excellent was kept up to date with delivery times.
Delivery service was second to none with a lovely helpful delivery person
10 July 2026
Reply from Hotpoint
We're so pleased to hear that the communication regarding your purchase and delivery times was excellent. It's wonderful to know that our delivery service and helpful delivery person made such a positive impression. Thank you for your fantastic feedback!
Reply from Hotpoint
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
On time delivery
On time delivery. Friendly and helpful men carrying out the removal of the old unit and installing the new one; quick and efficient.
Thank You
10 July 2026
Reply from Hotpoint
We're so pleased to hear our team provided such a quick and efficient service, from the removal of your old unit to the installation of your new one. Thank you for your wonderful feedback!
Great delivery service
Great delivery service. Kept informed when out of stock item would be available and much quicker than originally projected.
10 July 2026
Reply from Hotpoint
We're so pleased to hear you had a great delivery experience and were kept informed about the availability of your item, especially that it arrived quicker than expected!
More than happy with my new washing…
More than happy with my new washing machine the delivery was nice and swift and the engineers completed the installation quick and easy many thanks Steve
10 July 2026
Reply from Hotpoint
We're so pleased you're happy with your new washing machine and that the delivery was swift. It's great to hear our engineers completed the installation quickly and easily. Thank you for your kind feedback!
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