HOT mobile Reviews 

Not possible to have online services because everything depends on receiving a SMS message for user validation, and now after several days trying these messages are never being delivered. So, completely stuck and limited to waiting in phone queue for hours.

If I could give less than one star, I would. They're just a bunch of crooks, happy to figure out ways to scam their customers and then provide atrocious customer support.

I can't fathom what just happened to me with this Hot mobile service.... Went in a Hoffer supermarket in Slovenia, bought a 2€ Sim card and a 10 euro data charge. Followed their instructions as written on the supermarket ticket with a simple SMS including the recharge code to be sent and then... After 254MB of data spent, no call,
no SMS... Nothing!
Downloaded their app, tried again this way and still nothing worked (all that with my other paying data package!).
I then call them and was handled by a vulgar lady shooting at me as if I was a stinky fish. Her say: 254Mb data for 10 euro is what I signed for and I should have done a manipulation that is not detailled (or not even mentioned) on my Hoffer's ticket. Really?...Ok, may I speak to your manager?
Obviously, I couldn't. She's not allowed to pass one to me... Because, at HoT, managers have no phones, that you'd know.

Yet, what I payed for is clearly well stated on their product packaging: 80Gb data for 9.99euro...what's wrong here?
And, really, shouting at your customers calling the online help?! Miserable.

What the heck has become this country? In 10 months in Slovenia, I had to face numerous scams to the point that I had to take two different lawyers to try to get back some money (I could have had more of them rationally) ...
I am sorry, it's a beautiful country with plenty of fine people but, business wise, this is not a country that reaches European Union standards. Stay away from there or anything related.

And who the heck signed them in?!

Awful customer service. How does this company get away with it?

This is the worst company to deal with. Be Warned they just want to take your money and Run!!! WORST CUSTOMER SERVICE I HAVE SEEN .

hot mobil is a company that is sitting in the side and waiting for the mistakes from their clients and make thier money on this way with the policy that they dont give credit the team for problems is backdated like in africa with no service and not helpfull

At the Talpiot branch in Jerusalem, I was promised 250GB for each of my lines. When I noticed that the document I'm signing states that I get 150GB, I was assured that the100GB will be added as an extra, which was a lie. I also purchased a mobile as part of the deal, but was misinformed about the price (how much I would have to pay if I cancel the deal before 3 years). I was told it will cost about NIS 3500, when the actual price was about NIS 4500. I simply did not imagine that employees of a large reputable company would be so dishonest.

Avoid like the plague! I paid NIS100 for a SIM card to use while on vacation. Voice quality is non-existent, cannot get through to anyone and data quality quickly drops to zero outside the Tel Aviv metropolitan area.

Extremely disappointing and an utter waste of money.

I just wanna say this company has the worst internet connection i have ever seen lost a lot of money a lot of time...

STAY FAR AWAY ..... THEW WILL CHARGE YOR ACOUNT HUNDREDS OF DOLLARS ..... DONT BE THE NEXT VICTIM.....
please return the money you stole from me
0534130722

I dont understand how this company is still stealing money and Noone does nothing with it
Stay away from this scam company
They made imaginary lines for my parents,twisted of paying 3 phone lines,they paid 6

HOT have the worst service you'll ever come across. Impossible to make them cancel the WIFI contract and impossible to return the WIFI router (went twice and there was no one there during the opening hours found on their own internet page).

STAY AWAY OF THIS SCAM
The most horrible experience making me question why I made Aliyah. They will steal your money with all sorts of excuses and blame you for it! The worst company, should be banned.

I hate them, Hot mobile internet doesn't work at home and doesn't work on the phone! At all! I pay nearly 150-200 for month and can't even upload 15 mb video to slack! Go to Hell HOT MOBILE! You have no conscience!

Horrible customer service the worst I ever had

I wish I had read these reviews before getting service through them. I am trying to cancel my line since my son is not in Israel anymore and they keep on asking for more information for a very simple cancellation. I canceled another line I had and it was a one email communication. sad to say they are still charging my cc and I will just have to stop using that card because I see no other way of getting them to stop charging me. someone should really check out this company because they seem to be extremely dishonest.

The worst cellular company in Israel. Bad customer service

If there was an option of zero stars I would choose that. They are a company of liars and thieves without an ounce of customer service!
חברת שקרנים וגזלנים! לא להתעסק בהם כלל וכלל

The problem with Hotmobile (and all Israeli ISPS), is that its infrastructure is at leat 10 years outdated and no investments were done, customer service is terrible, so clients leave and this company has become thirsty for your money and they cannot care less if they are fined by the Government for this behavior or if thousands of people sue them: it is still extremely profittable to go on charging people who left them!