Hotmat Reviews 

I must change my other review. Hotmat, I did not realise was a smaller company, and they took a little while to get back to me, BUT THEY DID! and that is something I really do appreciate. So they really went above and beyond to make sure the customer is taken care of. Though it takes time due to the small size of the company, they did take the time to respond more than once and it was all hands on deck to make sure I had everything I needed. Also, Torino Pizza took the time to come out here and drive out the drink! I cannot say anything bad about a company that really DOES make things good! So THANK YOU! Hats off to you and I do hope people will continue their business and unlike me, be a little more PATIENT! :)

Upon placing an order at Torinos Pizzaria here in Karlskoga, I ordered an energy drink that was not included in the order. I asked the driver about it knowing (and my friend also knew, as he helped to place the order) that the energy drink was included. The driver "showed me" the receipt and pulled it away quickly so I could not read it, not to mention it was dark outside. I inquired again, telling him I knew it was. However, I just went inside to photograph the order as it was delivered so that I could inform Hotmat about it. I tried through their website, by a phone call, through Facebook and tried calling the restaurant to try and solve this. Nope. No answer from ANYONE. I know it is a simple thing to fix when they forget something in your order, usually, I get a store credit and Foodora is Quick to respond, but NOT Hotmat. They have NO customer service! NO contact with the customer if something goes wrong, no matter which venue you try to contact them through. I will be passing around the school about the service and we will no longer be ordering through that site. From now on, if you want someone reliable, get your order from Foodora. At least they listen and compensate their customers.

Ordered food, didn't get it, contacted the customer service, didn't get an answer, still had to pay...