I would give ZERO stars if I could. Do better HOTMART. I purchased 3 classes from Apolo Media on Instagram Apolo Media Petalune, Apolo Media Pomaria, and Apolo Media Bella Flora and it was billed thro... See more
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See what reviewers are saying
Ho acquistato la versione digitale del libro "700 Ricette senza zucchero e senza glutine". Tutto ok grazie. Chiedo se è possibile avere anche l'edizione cartacea, oppure se esiste solo il download o... See more
Company replied
Ordered a digital copy of The Elegance Code from Hot Mart on March 2, 2026. It’s been over two months and I have not received the product. Have not received any responses to my emails for Hel... See more
Company replied
The AI agent answered me promptly, but information was missing. I turned to a human attendant (David) and he quickly solved my doubts. Unfortunately, I couldn't solve what I wanted, because apparently... See more
Company replied
Company details
Written by the company
We empower people to share their knowledge and conquer the world. Hotmart is a complete ecosystem where creators build, sell and scale their digital businesses while delivering quality learning experiences. Hotmart. For real.
Contact info
Amsterdam, Netherlands
- https://help.hotmart.com/en/contact-us
- hotmart.com
2.6
Poor
2K reviews
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Refund in Process — A Lesson Learned
Update – November 7, 2025:
After a long and frustrating process, Hotmart has finally approved my refund request, which is now being processed. I appreciate this step and hope it’s completed smoothly within the next few days.
As a journalist and marketing strategist, I also want to highlight how valuable Trustpilot’s platform has been in mediating this issue. Their transparency allows customers to be heard and companies to improve, which is exactly what happened here.
Hotmart has always been a solid and respected brand in the online education market. I myself have purchased 13 courses there in the past. That’s why I truly hope this situation serves as a turning point for the company to restore the credibility it once had with professionalism and care for customers.
Case still in progress — but moving in the right direction.
Thanks!
Frances Reuther
UPDATE
In my case, I paid for the course in full for Hotmart Brazil on September 14, 2025, but the course it was only activated on October 20, 2025 — over a month later — and ironically, they claimed the refund period had already expired, even though the delay was entirely their fault.
Technically, the refund window had not expired, because the course wasn’t even active when I made the payment. I eventually gave up on the course altogether, as the creators ignored all my messages.
A complete lack of respect for the customer. I will never buy from Hotmart USA or Brazil again. I do not recommend this platform — it has become a complete scam. They refuse to refund me besides their own mistakes.
———-
I purchased the course “Monetização Máxima” on September 14, 2025, paying R$297 in full via PIX (Caixa) through Hotmart Brazil. I have proof of payment and screenshots showing that the payment was made in Hotmart’s name.
Since then, I have never been able to access the course. It appears in my account but always shows an error (“offline,” “not accessible,” “error”).
I received four emails from Hotmart itself asking for payment again, even though the course was already paid for. I believe this system error prevented access to the content. That means I even didn’t receive a proof of service order to complain. When I tried to asking for refund they asked the number (I didn’t receive one).
I have tried to resolve this through their Customer Service, which is extremely inefficient. They keep closing tickets claiming the issue has been resolved — which is not true. No solution has ever been provided.
They only wrote to confirm the payment of the course. That just admits their mistake — but did they refund my money? No!
The producers Rafael Silva and Vinicius Santos never replied to my messages.
I have three accounts linked to Hotmart and 13 courses, 12 of which are active on the platform — except for this “Monetização Máxima.” I have always been a loyal customer and never had problems before, but this time the company has proven to be unprofessional and disorganized.
Given such neglect, I no longer want the course — I only want an immediate refund of R$297, since the error clearly came from Hotmart and the product was never delivered.
Hotmart needs to respect its customers and handle its internal errors responsibly.
13 September 2025
Unprompted review
Reply from Hotmart
Hi Frances! I hope you're doing well!
We are sorry that you had this experience.
We successfully requested a refund for your purchase on 11/06/2025 and it will be processed normally within 7 days, as per the terms agreed upon at the time of purchase, ok?
You can track your refund request here: https://hotm.art/89LoxXG
Kind regards,
Hotmart Team
BIG SCAMMERS “DO NOT TRUST THIS COMPANY”
So I followed the email that Hotmart sent and now it says I’m too late to get a refund.
Purchase summary
Buyer email:
Transaction code: HP2624155978
Purchase date: Oct 19, 2025
Amount paid: CAD $ 38.85
Ad you can see that this was purchased 10 DAYS AGO AND THEY WONT REFUND.
Again. Stay away from this company.
They misrepresent their add and they are liars.
The little video they used to suck you in with, is totally absent of the real truth.
Just got back my refund last week. Thanks for following up with my return
30 October 2025
Unprompted review
Reply from Hotmart
Hello Paul,
Hotmart is made up of people just like you: who care if a service is safe and reliable. We are the main digital product distribution platform in Brazil. Therefore, we work seriously because we know how important the security of your data is. Our team of developers works every day to ensure the best security for our customers.
Thank you for bringing this to our attention. Sales of the product in question have already been closed, and a refund for your purchase has been requested.
If you need help, contact our Support Team through this link: https://help.hotmart.com/en/contact-us
Best regards,
Hotmart Team
These are a bunch of crooks
These are a bunch of crooks - and should be shut down immediately. Tried to contact them on a few occasions - but of course NO REPLY.
Did give them the option to reply - with a time scale - THEY CHOSE NOT TO.
So will go though procedures to Shut down their apps - locate them and take back what was stollen.
8 October 2025
Unprompted review
Reply from Hotmart
Hello Mike,
Hotmart is made up of people just like you: who care if a service is safe and reliable. We are the main digital product distribution platform in Brazil. Therefore, we work seriously because we know how important the security of your data is. Our team of developers works every day to ensure the best security for our customers.
Thank you for bringing this to our attention. Sales of the product in question have already been closed, and a refund for your purchase has been requested.
If you need help, contact our Support Team through this link: https://help.hotmart.com/en/contact-us
Best regards,
Hotmart Team
what is the connection between Hotmart…
what is the connection between Hotmart and Amazon online Reviews?
28 October 2025
Unprompted review
Reply from Hotmart
Hi Yvonne!
Hotmart is a platform that provides payment processing and the infrastructure for creators to sell digital products (courses, ebooks, memberships).
Amazon online reviews are managed by Amazon and relate to purchases or products sold on Amazon’s marketplace.
There’s no partnership between Hotmart and Amazon reviews.
As ads are managed by sellers, we strongly recommend caution when engaging with third-party promotions. Our team is continuously working to improve safeguards against misleading practices, and reports like yours help us identify and address issues faster.
We’re here to help.
Hotmart Customer Experience Team
Amazon Reviewer on Hotmart - SCAM
I saw an ad on Facebook for paid amazon product reviewer under Hotmart. I was charged $23.00 to register claiming first payment will be after the first 15 days that I reviewed aamazon products. Well, I am on the 14th day and the link was no longer accessible to me. When I click on it, I get the message below.
"This deployment is unavailable
cle1::pmhdv-1761616101888-d2dfbbf572bb"
27 October 2025
Unprompted review
Reply from Hotmart
Hello Elizabeth,
Hotmart is made up of people just like you: who care if a service is safe and reliable. We are the main digital product distribution platform in Brazil. Therefore, we work seriously because we know how important the security of your data is. Our team of developers works every day to ensure the best security for our customers.
Thank you for bringing this to our attention. Sales of the product in question have already been closed, and a refund for your purchase has been requested.
If you need help, contact our Support Team through this link: https://help.hotmart.com/en/contact-us
Best regards,
Hotmart Team
I want my money refunded..both transactions you hit me with
I want my money refunded! First off I was okay being charged the 29$ start fee then 15 seconds later I had another charge come thru of 47$ which I did NOT approve.. so it would be in y’all’s best interests to just give me back both those amounts I was charged!!. There was no where on anything g how to get my money returned within 10mins as ur spokesman said! Lies lies lies.. I’m super sour rt now.. so make this right!!
26 October 2025
Unprompted review
Reply from Hotmart
Hi Mandy! I hope you're doing well!
We successfully requested a refund for your purchases on 10/29/2025 and it will be processed normally within 7 days, as per the terms agreed upon at the time of purchase, ok?
You can track your refund request here: https://hotm.art/89LoxXG
Kind regards,
Hotmart Team
Do not attempt or purchase from this…
Do not attempt or purchase from this site. They have taken funds from my account on numerous occasions and refused to refund for service I have never used.
I had to contact my own bank to stop payments. They also will not speak or email. Evade like a plague unless you want to part with your hard earned cash.
16 October 2025
Unprompted review
Reply from Hotmart
Hi — thank you for sharing your experience; it helps us improve the platform.
We’re really sorry you were charged without authorization and understand how upsetting that is. To review this as a priority and get it resolved, please open a request via our official support channel: https://help.hotmart.com/en/contact-us and include the email associated with your Hotmart account plus any transaction codes, dates and amounts charged (or the last four digits of the card). With those details we’ll locate the records and provide clear next steps.
Please note Hotmart provides the payment and hosting infrastructure for independent creators; sellers configure their offers, checkouts and ads. We’ll analyze the seller’s setup related to your case as soon as we receive your information.
Thanks for letting us know — we’re here to help.
Sincerely,
Hotmart Customer Experience Team
Dwayne Johnson said they were legit.
I am in the industry and was invited by Dwayne Johnson.
We did a project in the past. He was saying youtube hired him and invited for those like in this area for a gig. We would work to help youtube better with ads etc on channels. He stated promised it wasn't a scam and he stated that access etc... in part paid for the platform service for such and stated it would be refunded after did the gig for them and also get the amount already given from youtube sending videos for me to review. in part hotmart was the processor and the service to give access and private member area to start this gig. but instead it wasn't that. I am owed as an influencer$231.91 plus $32 for the processing access. UPDATE : They did process the refund.
20 October 2025
Unprompted review
Reply from Hotmart
Hello! How are you?
I'm part of Hotmart's Customer Experience team. It's a pleasure to greet you!
We've requested additional information about your request but haven't received your response yet.
If you sill need help, please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us
To clarify, Hotmart operates as a payment processor and platform that hosts products from independent sellers. While we provide the infrastructure for transactions, the sellers are responsible for their product offerings, checkout configurations, and advertising. In this case, the seller’s setup (including any funnel or additional offers).
As ads are managed by sellers, we strongly recommend caution when engaging with third-party promotions. Our team is continuously working to improve safeguards against misleading practices, and reports like yours help us identify and address issues faster.
We remain at your disposal!
Additional charges, product not as presented
An initial payment of US$ 27.00 was done by paypall, followed by 2 extra (non-autorized) payments of US$ 67.00 and US$ 19.90
Digital product received had nothing to do with the add on Facebook. Tried to get refunds via their website with no results. Through paypall at at least got the US$ 67.00 back, rest is under presently under review. This is a 100% fraud and scam, don´t do business with them!!!
18 September 2025
Unprompted review
Reply from Hotmart
Hi — thanks for sharing your report; it helps us improve the experience for people who use the platform.
We’re sorry you found charges you don’t recognize and understand the seriousness of this situation. To review and prioritize your case, please open a request via our official support channel: https://help.hotmart.com/en/contact-us, providing the email associated with your account and, if possible, the transaction codes, dates, amounts and any PayPal case number. With those details we’ll locate the records, analyze the seller’s configuration related to the charges and get back to you with clear guidance on next steps and refund options.
Please note Hotmart provides payment processing and hosting for independent creators; we’ll investigate as soon as we receive your information.
Thanks again for letting us know — we’re here to help.
Sincerely,
Hotmart Customer Experience Team
DONT DO IT
Got scammed 33.00 Bazo s hisself on video promising big money 1 hour day said I was rare choice to get paid to answer servey make 2-4 hundred a day. It’s been rough I hoped darn it! Boo hoo to the snakes take our money. Jeff for letting them. I believed it darn it! I need to go to trust pilot first not after. Don’t fall for the video.
I noticed that they replied, but everything that they tell you to do you can’t do you can’t email them you can’t respond to them. They are a POS company that rob you of your money thank God we have banks that dispute and get our money back it’s just a pain in the butt. So them writing a reply did not fix anything.
19 October 2025
Unprompted review
Reply from Hotmart
Hi! Thanks for sharing your experience — it helps us improve the platform. We’re sorry you were charged for an offer that didn’t deliver what it promised and we understand how upsetting that can be.
To review this as a priority, please open a request via our official channel: https://help.hotmart.com/en/contact-us, providing the email used for the purchase, the transaction code (if available) and any details about the ad or video. With that information we’ll locate the record and investigate the offer.
Hotmart provides payment and hosting infrastructure for independent creators; ads and sales configurations are set by the sellers, and we’ll take appropriate action if we identify practices that violate our Terms of Use.
Thanks for alerting us — we’re here to help.
Sincerely,
THE WORST SCAM YET!!
I clicked on a TikTok video that told me that if I was seeing that particular video, that I was 1 of the few people who were chosen to join a new "get paid to review product videos on TikTok" program, told me that in 10 minutes after answering 10 review ?s, paying a $27 fee to "make sure I was serious about being an ACTIVE/participating reviewer",.. that I would be paid (& able to withdraw) $318 PLUS refunded my $27 "investment fee"...
I willing paid the $27 fee to join the platform, the webpage went blank/white instead of taking me to any platform then they CHARGED MY CC TWO MORE UNAUTHORIZED FEES of $37 and $47 W/OUT NOTICE! When I called my bank to see if I could CANCEL the 2 UNAUTHORIZED charges, they told me that only whoever initiated the charges could do that, have me an 800 help # to ask for them to cancel the charges but NO SURPRISE, the # isn't in service anymore.
I NEED MY MONEY BACK RIGHT NOW, HOTMART!!
16 October 2025
Unprompted review
Reply from Hotmart
Hi! Thanks for sharing your report — it helps us improve the experience for people who use the platform.
We’re sorry you were charged additional amounts without authorization and understand how upsetting this is. To investigate and prioritize your case, please open a request via our official channel: https://help.hotmart.com/en/contact-us and provide the email associated with your Hotmart account and, if possible, the transaction codes for the charges. With those details we’ll locate the records and get back to you with clear guidance.
To clarify, Hotmart provides payment and hosting infrastructure for independent sellers; creators configure their offers, checkouts and ads. We’ll review the seller’s setup and the related ads as soon as we receive your information. If you believe there were deceptive practices, please report them here: hotm.art/canal-de-denuncias
Thanks again for letting us know — we’re here to help.
Sincerely,
Hotmart Customer Experience Team
Terrible products
Terrible products, nothing like advertised. Bought through Paypal, so at least getting my money back
2 October 2025
Unprompted review
Reply from Hotmart
Hello! Thank you for sharing your feedback — it’s very helpful to us.
We’re sorry the product didn’t match what was advertised and we understand the frustration this caused.
To review this as a priority and advise on next steps, please open a request through our official channel: https://help.hotmart.com/en/contact-us.
Provide the email used for the purchase, the transaction code (if available), and let us know if you’ve already opened a dispute or chargeback — with that information we’ll locate the record and return with clear guidance.
Hotmart provides the infrastructure for independent creators to sell their products; content and ads are managed by the sellers, and we will review the offer mentioned to take any necessary actions.
Thank you for letting us know — we’re here to help.
Sincerely,
Hotmart are the biggest con artist
Hotmart are the biggest con artist, got an email from amazon saying as a valued customer they would like to offer me a mystery box i just had to pay postage of £6, did that and little did i know it wasn't from amazon it was from the low life scum Hotmart they then sent me a load of junk and because they had my login details the bank was reluctant to do anything so beware of these low life people from the Netherlands
6 October 2025
Unprompted review
Reply from Hotmart
Hello ! How are you?
I'm part of Hotmart's Customer Experience team. It's a pleasure to greet you!
We've requested additional information about your request but the email provided is not registered on our website.
Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us
We remain at your disposal!
TRICKS
Oct 4 2025 saw a post on Facebook claiming to be able to provide info on phone numbers i.e location, messages etc. I decided to get the information concerning a phone number which at first, they said was free, Then I had to pay for it. While paying, all sorts of other unrelated things came up requesting you to sign up for a small fee. Turns out to be Hotmart services. Don't know what level of trickery is this.
BY the way I never got the info about the phone number
4 October 2025
Unprompted review
Reply from Hotmart
Hello! How are you?
I'm part of Hotmart's Customer Experience team. It's a pleasure to greet you!
Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us
To clarify, Hotmart operates as a payment processor and platform that hosts products from independent sellers. While we provide the infrastructure for transactions, the sellers are responsible for their product offerings, checkout configurations, and advertising. In this case, the seller’s setup (including any funnel or additional offers).
As ads are managed by sellers, we strongly recommend caution when engaging with third-party promotions. Our team is continuously working to improve safeguards against misleading practices, and reports like yours help us identify and address issues faster.
We remain at your disposal!
These people are scammers
These people are scammers! Last week i saw someone on Facebook advertising a company called Hotmart, encouraging people to join for a small fee of £32, watch videos and for everyone watched one will be paid. Also, the £32 would be refunded the next day.Decided to sign up, as it seemed all legal from my point of view. Paid the £32 and completed all the tasks set and received nothing. Contacted the company to find out what was going on, informed that this was basically nothing to do with them!!!
11 October 2025
Unprompted review
Reply from Hotmart
Hello ! How are you?
I'm part of Hotmart's Customer Experience team. It's a pleasure to greet you!
We've requested additional information about your request but the email provided is not registered on our website.
Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us
We remain at your disposal!
The facked that you are refunding my…
The facked that you are refunding my money .
3 October 2025
Unprompted review
Sent numerous emails about delivery…
Sent numerous emails about delivery updates and tracking , they never replied, still waiting for my order after three weeks, have bought online before never had this problem, very poor customer service feeling frustrated 😞
22 September 2025
Unprompted review
Reply from Hotmart
Hi Jim! Thanks for sharing your experience — your feedback helps us improve the platform.
We’re sorry you’re still waiting for your order and understand how frustrating that is. We checked our system and saw a chargeback was initiated for the purchase "Nostalgia Flashback" on 15/10/2025. A chargeback is when the cardholder asks their card issuer to cancel and refund a purchase; once this process starts, the issuer manages the cancellation and refund and Hotmart no longer has control over the timeline.
We recommend contacting your card issuer to check the current status and expected refund timeframe. Meanwhile, Hotmart provides the payment and hosting infrastructure for independent sellers; we will review the seller’s shipping configuration as soon as you open a request with any additional details.
If you need further help, please reach our Support team: https://help.hotmart.com/en/contact-us
Sincerely,
Hotmart Customer Experience Team
Beware
Beware, this was an awful experience.
I consented to ONE purchase and immediately 3 more purchases appeared on my account which I dod NOT approve. No satisfaction from Hotmart.
Paypal also very disappointing..said orders were consistent with my order history, I am a 70 yr old Irish retired man, and suddenly i have an interest in"releasing my inner power" in French and Portuguese!!
Stay away from hotmart.
8 October 2025
Unprompted review
Reply from Hotmart
Hi Denis! How are you?
I’m part of the Hotmart team. I’m here to help!
The refund for your purchase Le Pouvoir Caché, Le Réveil Final, Transformer le jeu, was processed .
Since you paid by credit card, the amount has been forwarded to your card issuer. You’ll see the refund credited to your account once they process it.
Important note: Once Hotmart processes the refund, we don’t control how or when it appears on your statement. For exact timing, please check directly with your card issuer.
Just a quick reminder,: Hotmart is a payment processor and digital product platform. We don’t manage the products themselves—our role is to facilitate secure transactions between sellers and buyers.
Rest assured, any refund requested within the guarantee period will always be honoured by Hotmart.
Please you also can send a message to our Support Team through this link so that we can help: https://help.hotmart.com/en/contact-us
Warm regards,
Hotmart Team 🧡
Buyers Beware
Like others, I received this ad on Instagram "Dwayne Johnson AI generated likeness". I went to "Trust Pilot" for legitimacy and Scam Detector as well. Satisfied it wasn't a scam, I paid the $29 fee with PayPal, reviewed the videos that indicated I would receive $213.17. From the finish of the videos watched "How to repair a iPhone, then scams on Google, I never recovered any money, the emails sent were in Spanish and the translation wasn't helpful. The "help Bot" was not helpful trying to ask for a refund, kept sending me to the website and responded with an email stating "If you want to contact our Customer Service team, simply access the Hotmart Help Center through the link: help.hotmart.com
The team will be at your disposal for whatever you need. could not access a real person ,only AI Bots. Did not know if I were categorized as a buyer, creator or affiliate Finally, I gave up to avoid going too deep, costing money or experiencing another recent stroke. So a $29.00 refund is not worth the aggravation. Keep it if needed that bad. I'll find another side hustle.
1 October 2025
Unprompted review
Reply from Hotmart
Hello! We appreciate you sharing your report — it helps us improve the experience for everyone who uses the platform.
We’re sorry that you experienced unrecognized charges and issues accessing your PayPal account; we know how worrying that can be.
To have our team review this as a priority, please submit a request through our official channel: https://help.hotmart.com/en/contact-us.
Thank you for letting us know — we remain available to help.
Sincerely,
Hotmart Customer Experience Team
a seller scammer me on Hotmart
a seller scammer me on Hotmart.
He sold me a digital product with very bad content and not worth any cent.
I hop Hotmart cancel the purchase and issue a refund and take decisions against the seller/scammer.
8 October 2025
Unprompted review
Reply from Hotmart
Hello! Thank you for sharing your experience — it helps us improve the platform.
We’re sorry the product didn’t meet your expectations and understand how frustrating that is. We processed the refund for your purchase on 09/10/2025. Because you paid by credit card, the amount has been forwarded to your card issuer; they handle the final posting and timing, so please check with them to see when it will appear on your statement.
A quick reminder: Hotmart provides the payment and hosting infrastructure for digital products; creators manage their own content and offers. If you need any further support or have questions about the refund, please open a request here: https://help.hotmart.com/en/contact-us
Thanks again for letting us know — we’re here to help.
Sincerely,
Hotmart Customer Experience Team
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