HotelMap™ Reviews 8

Booked via a map for an event last year. System was easy to use and I received a confirmation email. Pretty seamless. I received an email about the same event this year which reminded me to book again with HotelMap so that’s why I’m leaving a review. That feels like a worthwhile reason to leave a comment about them

I’ve been booking hotels for my company for the past three years; it’s not my main role, but it’s something I handle regularly, including reservations for my CEO and other team members. I’ve used HotelMap quite often for congresses, but after this latest experience, I’ll definitely stop.
All I needed was to update a reservation so the guest could check in one day later. Simple enough — or at least, it should be. I contacted the hotel directly (since HotelMap often tells you to do so), but sometimes the hotel refuses and asks you to go back to HotelMap. There’s no clear process, you basically have to wing it.
On the booking confirmation, the first thing you see is a button that says “Email the hotel.” So I did, on the very last day of the cancellation period. One day later, the hotel replied that for confidentiality reasons they couldn’t modify the booking and that I should call during business hours (US–CET).
Fast-forward three days, countless calls, and endless waiting between HotelMap and the hotel, we still couldn’t even get a confirmation that the reservation wouldn’t be canceled as a no-show.
So now, after €3,500 for just a few nights, my executive is getting off a 14-hour flight not even sure his room will exist, because the hotel won’t assist us directly, and HotelMap doesn’t respond.
Honestly, HotelMap adds no value to the process. They simply answer the phone to tell you to wait - and that’s about it. The process has been extremely inefficient.

I booked through hotelmap.com for a conference, they're basically a hotel directory you can search through for event specific deals and then they book whatever you select on your behalf. I ended up booking a hotel that at one time had a good reputation, but had recently gone downhill. I reported the situation to hotel map who was very responsive and tried to negotiate with the hotel owner for me but was ultimately unsuccessful. They also told me that they removed the hotel from their map which I believe was too late for my event, but it does appear that they kept that hotel off of future conference maps. They followed up multiple times to update me on what they were doing and I do believe they did the best they could.

DO NOT USE THEM. They take reservations and cancel it without any valid explanation. Ah but they offer 2 free drinks at the hotel

This site directed me to an hotel that was 15 minutes away from where I needed to be, although it stated that it was a 4 minutes walk. It was impossible to contact them as their chat did not work. Unfortunately you can't not give a star - but my experience was poor. They deliberately misled me into booking into an hotel that was much further than I wanted it to be.

Dealing with this company has been an absolute nightmare. Instead of bringing joy, they only cause headaches! I planned a trip and paid with my balance, only to be notified 8 hours before check-in that my booking was canceled and I needed to rebook. However, I couldn't rebook because it has been days without receiving the funds back to their payment method. This has happened twice already! Save yourself the trouble and consider other options for your bookings.

They pretend they bear no responsibility for listing ratholes as 3-star hotels. They don't have a manager you can reach, everybody is just skimming the problem and parroting the same line, "we removed the hotel from our list." We showed in detail reviews thrashing the hotel and they kept arguing that based on the reviews, the hotel was up to industry standards. Vetting hotels should be their job, otherwise why bother? Don't book through them.

Terrible experience. The did not want to cancel my reservation and refund me as the event has been cancelled. I made my reservation on the event's website, so if the event was cancelled means that they should cancel the reservation! Charged me close to 1000£ for nothing.