Hotelkamerveiling.nl Reviews 2,837

On the day when HKV was declared bankrupt, I had vouchers for which I had paid about 910 Euros. We then got messages from the "curator". Now I learn the website is back, but they neither offer auctions nor do they offer compensate the customers of the former HKV. This is devastating and I consider this inappropriate. I got no information from the "curator" that the website is back in business nor was I informed about my rights as a customer. However, my address and personal details where handed over to the new owners.

Let me be open: this is a case for courts and customer rights associations. If you want to make a hotel deal, there are plenty other websites.

Last point: someone here at Trustpiolt mentioned that much of the design of the new website seems to be like the one of Social Deal. I consider this to be right.

Giving this almost negative feedback of customers, why has someone bought the name and the address dates? As said before, many other companies offer good hotel deals in NL. Why should anyone return to HKV?

Are you guys really partially compensating people for their hard earned money. That they spent on your website. This cant be legal and i hope people take legal action against you guys.

As I live in Belgium, travel restrictions due to Covid made it impossible for me to use a couple of vouchers I had. hotelkamerveiling.nl reacted in a very customer-friendly way, and reimbursed the vouchers in the form of coupons which I can use for future auctions. let's hope the pandemic will go away, and we can all travel again! I will for sure keep on using hotelkamerveiling.nl!

iam already book 4 time today
and all is good iam use payment paypal for mybooking.

tx

In the past years I've booked several hotelrooms with Hotelkamerveiling.nl. I was never disappointed. Because of Hotelkamerveiling, I visited many new and interesting places. I can recommend Hotelkamerveiling to all people looking for a cheap way to book a nice hotel.

I have already booked many hotel accommodations. always well arranged. If something goes wrong with a booking, it will be sorted out nicely. flexible company. The auction costs are expensive

Hotelkamerveiling heel happy holidaying in hotels....

Super service

I have discovered some new interesting places - to a very good price- by using this website. Whenever going somewhere, I always check this website first. When I once accidentally made a wrong order, they where very fast to help me correct it.

I won a bid for a hotel which was declared bankrupt before I could use the coupon. Hotelkamerveiling refused to refund me which is UNETHICAL. I had to bid on another hotel, only to discover that I can never manage to make a reservation for the nights I WANT and CAN go. I already lost money on another bid for exactly the same reasons. Hotelkamerveiling do not inform potential customers about the LIMITED AVAILABILITY OF SUITABLE DATES, especially during weekends. Another problem is that if you book too far in advance and you cannot go due to unforeseen reasons you cannot change the dates. This is extremely CUSTOMER UNFRIENDLY. Customer service is terrible, emails do not get answered within 72 hours or not at all. If you phone them you have to pay 1 euro plus costs, they take long to answer and issues do not get resolved. Hotelkamerveiling should negotiate better deals with the hotels for suitable dates, or refund customers. I now have another coupon for which I cannot manage to make a reservation on suitable dates. I also got a message in my emailbox that mails received from hotelkamerveiling is unsafe because they did not pass the fraud-tests.

De service is TOP!!!

I had à voucher but somehow every time i tried to book à specific date in the end of the bookingthe date was changed. I tried again and again. Two days later the date was full or surcharged. I complained and was helped perfectly, the booking was made without extra costs. Thank you!

We are really pleased with HKV! Due to our own mistake we had booked a room twice for the same date. Thanks to the fast action of HKV we were able to change one date within no time. Over the last 3 years, for over 100 nights, we have been able to stay in many good hotels for reasonable prices, and never had a (unsolvable) problem.

I bough vouchr for Antwerpen and I had great stay in the hotel. No problems with booking! I recommend it to anyone. Just to add that the price was also great!