I wasn't able to pay using mobile money; Forex rates vary. You sending me an invoice in USD and expecting me to pay via M-Pesa is crazy. M-Pesa in Kenya is Kshs. Mobile money in Tanzania is in Tshs. Y... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I received great support while connecting my domain to a hosting site. I was well guided and helped both in a phone call and WhatsApp instructions by the responder. He took me through the steps in a... See more
Company replied
Hostraha is a good hosting company but has some quirks here and there. The response time to tickets is so low or some are not responded at all. The customer support on page is quick I have to say, hat... See more
Company replied
I once bought a reseller account , they deleted my websites on the account without my knowledge, they promised to restore of which they never did. I demanded refund which never came. At one time, they... See more
Company details
Written by the company
Welcome to Hostraha, where we redefine web hosting with affordability and reliability at the core of our services. As a leading hosting provider, we specialize in delivering seamless hosting and domain registration solutions.
Contact info
P.O. Box 42735, 00100, Nairobi County, Kenya
- +254777002003
- support@hostraha.com
- hostraha.com
3.2
Average
50 reviews
Replied to 71% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality services with free consultation…
Quality services with free consultation . Highly appreciated.
18 April 2023
Reply from Hostraha
Hi Lucia,
Thank you for your kind words! We’re glad you enjoyed both our services and the free consultation. Your appreciation means a lot to us, and we look forward to continuing to support your digital journey.
Warm regards,
The Hostraha Team
Reply from Hostraha
Thank you for your feedback! We’re glad we could address your concerns effectively, and we look forward to serving you again.
Warm regards,
The Hostraha Team
I recently tried out Hostraha
I recently tried out Hostraha , and overall I was impressed with their service. The sign-up process was easy and straightforward, and I was able to get my website up and running in no time. The control panel is user-friendly and easy to navigate, making it simple for me to manage my account and make any necessary adjustments.
One of the things I appreciated most about Hostraha was their customer support. Whenever I had a question or ran into an issue, I was able to get in touch with a representative quickly and they were always helpful in resolving my problem.
In terms of uptime, my website has been consistently available with no major outages. The load times for my website were also fast, which is important for the user experience.
Overall, I would highly recommend Hostraha to anyone in need of a reliable and user-friendly web hosting solution.
7 January 2023
Unprompted review
Reply from Hostraha
Hi Benson,
Thank you for your detailed feedback and for recommending Hostraha! We’re glad to hear that you found the sign-up process smooth, the control panel user-friendly, and our support team helpful. It’s also great to know that your website has been performing well with us.
We look forward to continuing to serve you!
Warm regards,
The Hostraha Team
A true flagship of the best industry…
A true flagship of the best industry practice! I will always recommend Hostraha Web hosting. Hostraha is the best web hosting providers. I have used their services for 3 years now. Their is always someone ready to help you in the live chat. I highly recommend Hostraha Cloud Services.
5 January 2023
Unprompted review
Reply from Hostraha
Thank you for taking the time to leave a review of our web hosting company. We're glad to hear that you've had a positive experience with our hosting plans and services. We take great pride in providing affordable and reliable hosting solutions for our customers, and it's great to hear that we've been able to meet your needs. We appreciate your feedback and support, and we look forward to continuing to provide you with the best hosting experience possible. If you have any further concerns or questions, please don't hesitate to reach out to us.
The best web hosting company in Kenya
The best web hosting company in Kenya. There are many web hosting service providers out there. But the speed, support and price offered by Hostraha is better than anyone.
24 October 2022
Unprompted review
Reply from Hostraha
Thank you Joseph for leaving us a review. We take great pride in providing top-notch hosting solutions and exceptional customer service to our clients. We are glad that we have been able to meet your needs and help you establish and grow your online presence.
Thank you again for choosing Hostraha and for sharing your experience with others. We look forward to serving you in the future.
Best regards,
The Hostraha Team
Very helpful
Very helpful. Used their services twice and will definitely recommend
21 September 2022
Unprompted review
Reply from Hostraha
Dear Mr Ndoria,Thank you for taking the time to leave such a positive review about your experience with Hostraha. We are thrilled to hear that you are satisfied with our hosting plans and services.
At Hostraha, customer satisfaction is our top priority and we are glad that we were able to meet and exceed your expectations. We are delighted that you find our hosting plans reliable and our customer service team helpful.
We are committed to providing our customers with the best possible service and we are glad that it shows in the quality of our hosting plans and the level of support we provide.
Thank you for choosing Hostraha and we look forward to continuing to serve you in the future.
Best regards,
The Hostraha Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.