Very poor support and misleading “Priority Support”
I am extremely disappointed with Hostovio’s support.
On their sales page, Hostovio advertises “Priority Support — SLA 24 hours.” In my case, this promise was not honored at all. My support ticket took more than 24 hours to receive a meaningful response, even though the issue was clearly explained from the start.
Before opening a ticket, I first tried to solve the issue through live chat. The live chat agent told me clearly that live chat is for sales only and that they do not provide technical support via chat, so I was asked to open a support ticket. After creating the ticket, I went back to live chat and requested them to look into the issue quickly, but nothing was expedited and the delays continued.
The problem itself was clearly server-related: Facebook’s crawler was getting a 403 Forbidden error due to server security rules. Instead of promptly checking firewall or Imunify360 settings, support responded very slowly and asked repetitive questions that were already answered in the original ticket.
What made the experience worse was the tone. After the delay, I received a service warning, and I was told that support is only for “server-related issues,” even though this was a server-level issue. If third-party crawler access and firewall rules are not considered server-related, then the support scope is far more limited than what is implied during purchase.
