Kim G was a huge help in setting up my new e-mail addresses. He was very professional and friendly, demonstrating a thorough understanding of my needs. Everything went smoothly and efficiently at eve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've only twice had to use Support since getting set up with Hosting.com (or what used to be A2 before Hosting took over). When it moved to Hosting, I wondered if support would remain as good. I'm hap... See more
Company replied
I’ve been using Hosting.com, and the performance is great. My website loads much faster than before, which is good for SEO and user experience. The Turbo plans really help with speed, especially for... See more
Company replied
Marin was great. He didn't just give me the standard answers; he actually listened to my technical concerns and opened a specialist ticket to investigate our server logs. This is the kind of support t... See more
Company replied
Company details
Written by the company
We’re hosting.com—the new home of A2 Hosting and a global hosting network powering 3M+ sites worldwide. ✓ 800+ experts making your hosting experience fast, stable, and stress-free ✓ 20+ data centers around the world ✓ 1 new website every 15 seconds
Contact info
South Broadway 900, 80209, Denver, United Kingdom
- hosting.com
4.7
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible.
I have been with them for 7 years, opened my account back when it was A2. I have left several 5 star reviews based on their previously awesome tech support. I hate leaving bad reviews, especially considering how much I liked this company... but tech support is just absolutely incompetent now.
10 April 2026
Unprompted review
Reply from hosting.com
Hi Malalou, thank you for taking the time sharing your experience. I am sorry to hear that your recent experience with our tech team did not meet your expectations. This is definitely not the kind of experience we want you to have given your long standing with us. If you would allow me to help you further, I have reached out privately to get more information. I look forward your reply!
James,
Customer Advocacy
I have run my hosting services for more…
I have run my hosting services for more than 12 years. Throughout the time the tech services have been top knotch. I appreciate to text you one thing excellent and that is technical help with patience. Never do they ever try and sell anything or even upsell anything they stick to the matter.
9 April 2026
Unprompted review
Reply from hosting.com
Hi Michael,
Thank you for sharing a great feedback! We're glad to hear you've always had a positive experience with our support. If you need further assistance, we're always here and happy to help.
-Dyane, Customer Advocacy
Gede Wahyu is the man!
Gede Wahyu resolved my issue within 5 minutes. I've been talking with your ai chat bot for the last 2 days they it keep telling me the same thing on repeat. horrible experience that ai chat. However Gede Wahyu came in and now i am good to go.
Please show a way for people to speak to a human if they find themselves in a ai loop. put a clearly defined button say "Talk to a human"
10 April 2026
Unprompted review
Reply from hosting.com
Hi there,
Thank you for sharing your experience! We're glad to hear that Gede did a great job assisting you with your concern. We appreciate your feedback on our AI support and this has been shared to our dedicated team so we can improve everyone's experience with our overall support. If there's anything you need help, feel free to reach out anytime.
-Dyane, Customer Advocacy
Very satisfied
10 April 2026
Unprompted review
Reply from hosting.com
Hi Saad,
Thank you for the 5-star rating! We're glad to hear you're happy with our services and support. If you need further help, we're just a message away.
-Dyane, Customer Advocacy
Daniel was very patient and thorough in…
Daniel was very patient and thorough in trying to understand what my concerns were. He took the time to research the issues and then proposed solutions he implemented while I waited. He gave me an estimated time of when the resolution would take effect and urged me to call back if I had any further concerns.
9 April 2026
Unprompted review
Reply from hosting.com
Hello UrbanQi FIT!
Thank you for sharing your kind words and for recognizing Daniel's support! If you ever need any assistance in the future, please don’t hesitate to reach out, we’re always here to help.
-Sam, Customer Advocacy
Great friendly knowledgeable customer…
Great friendly knowledgeable customer service
Understood my problem and solved it right away
9 April 2026
Unprompted review
Reply from hosting.com
Hi Paul,
This is nice to hear! We’re so glad our team was able to provide support quickly. Thank you for your kind words and should you need a hand, don't hesitate to reach out again.
-Sam, Customer Advocacy
great support
9 April 2026
Unprompted review
Reply from hosting.com
Hi Antonio,
Thanks so much for reviewing us!
We are always happy to hear that we were able to provide great support. If you have other questions or issues please don't hesitate to contact us, we are here and ready 24/7!
-Sam, Customer Advocacy
I've been with just about every host in…
I've been with just about every host in the 20+ yrs. I've done web sites. The past 10+ have been with A2 Hosting - I had a reseller account.
When hosting.com took over there were things I didn't like but nothing major. They still have a live person tech support, the servers are fast, and cost is reasonable given the quality and the market.
When I came up for renewal (triennially) I was steps away from going to another host because of issues that suddenly popped up. The company unilaterally cancelled my legacy hosting plan and switched me to more expensive reseller hosting. Then they told me there was nothing they could do - my legacy plan was gone. I had to accept the change.
It took me a dozen communications (chat, emails, and phone calls) and stress but in the end, they helped me stay with the company by working with me. This saved me dozens of hours of taking 20 cpanels (with multiple-dozens of email addys and DNS changes (I still shudder thinking of it) to another host. And it saved them a client who is happy to praise the people who helped.
I had to work to get the result I could live with but it was doable. Hosting.com does care about customers and their reps are very willing to help. At each level I was treated with compassion and respect and I hope the people I dealt with (especially Hernan in Customer Advocacy) are given at the least a pat on the back.
I'm with them for another three years and I couldn't be happier. I hope I can remain with them until I no longer do webdev.
Good on you, Hosting.com. I am still a fan.
9 April 2026
Unprompted review
Reply from hosting.com
Hi Mark,
Thanks for such nice and well-rounded feedback. It's great to hear that you were able to speak with a few members of our team and had positive interactions with them to get things resolved. If there is anything we can help with, please don't hesitate to contact again!
-Sam, Customer Advocacy
24 hours of 15 seperate downtimes
24 hours of 15 seperate downtimes. Initially was adviced that it is my problem and i need a bigger plan, when bought a bigger plan, it was said that it is an ongoing problem with their server. Noone answers direct answer and says "its working now". Which is not acceptable.
8 April 2026
Unprompted review
Reply from hosting.com
Hello Valdis,
Thank you for taking the time to share your feedback, we truly appreciate it.
We completely understand your concerns and sincerely apologize for the inconvenience you experienced. At the time, the server was undergoing unusually high memory load, which unfortunately caused intermittent unresponsiveness. This situation was communicated on our status page, but we recognize that this does not lessen the impact it may have caused.
While I’m glad to see that everything is now working properly, we understand the importance of consistent performance.
Please know that our team has been actively investigating the issue to address it at its root and prevent similar occurrences in the future.
I have personally located your account and will be reaching out to you shortly to ensure everything has been handled properly and to explore the best possible solutions moving forward.
Thank you for your patience, I am committed to making this right for you.
Warm regards,
Hernan, Customer Advocacy.
Great Service
I would like to share my positive feedback about Krishna from the customer support team.
Krishna provided excellent service and was very patient throughout the process. He stayed engaged and continued to assist me until my problem was fully resolved. His professionalism, clear communication, and willingness to help made the whole experience smooth and stress-free.
Thank you, Krishna, for your great support and dedication to resolving my issue.
9 April 2026
Unprompted review
Reply from hosting.com
Hi Kelvin,
Thank you for your feedback and mentioning Krishna by name. I’m glad to hear that they were so excellent in support and were able to get things fully resolved. We appreciate your patience and welcome to you live-chat or call us anytime.
-Sam, Customer Advocacy
Miss Charity was very supportive in…
Miss Charity was very supportive in setting back my email, I would recommend any day.
9 April 2026
Unprompted review
Reply from hosting.com
Hi Rein,
Thank you for your feedback! I’m very glad to hear that Charity was able to help with your emails and that everything is working well. Please contact again, we are here 24/7!
-Sam, Customer Advocacy
Their customer support had been exceptional....
Their customer support had been exceptional with this new AI Chat Bot, it is so on point and super helpful. The transition to the human support is so frictionless, they are really great at this.
9 April 2026
Unprompted review
Reply from hosting.com
Hi Sun Skill Techs,
Thank you for the feedback! It is great to hear that you were able to be assisted by our chat and then our human team! If you have any other question, please dont hesitate to contact us again!
-Sam, Customer Advocacy
Very fast servers and very Fast support…
Very fast servers and very fast support service. Thanks Willis V. for migration of blanketsandwine.com and support provided.
8 April 2026
Unprompted review
Reply from hosting.com
Hi Steve,
Thanks for this review and mentioning Willis, we are very happy to hear they were so helpful! We are here 24/7, please get in contact with us anytime.
-Sam, Customer Advocacy
Great support
9 April 2026
Unprompted review
Reply from hosting.com
Hi Bikram Shrestha!
Thanks for the 5 stars! Great support is what we strive for! We are here to support, so please don't hesitate to reach out to us again at anytime. All the best.
-Sam, Customer Advocacy
Calm and very effective support
Calm, helpful and effective tech support.
8 April 2026
Unprompted review
Reply from hosting.com
Hi Dave,
Thanks for this great feedback for our team! We appreciate the time it takes to review us, please don't hesitate to contact us again if you have any further questions or need further assistance with your services!
-Sam, Customer Advocacy
There was a problem with crawling a…
There was a problem with crawling a site on a server and they moved the website to a newer server at no cost. Support has been always constantly ready to help. I work with the web since 2006 and the quality of support is a key point to choose a good hosting company.
8 April 2026
Unprompted review
Reply from hosting.com
Hi Luigi! We’re glad we could help resolve the crawling issue and make the server move seamless. Your positive experience means a lot coming from someone with your experience in the industry, and we’re always here whenever you need us.
James,
Customer Advocacy
Business email went offline
Gene just helped me get my business email back online. She was patient, professional and most importantly very effective. Thank you, Gene!
7 April 2026
Unprompted review
Reply from hosting.com
Hello Dr. Steve! Business email are a crucial part of any business so It is nice to know that Gene helped getting your business email back on track. We are always happy to assist, please contact us anytime!
James,
Customer Advocacy
speaking to a human that verified my…
speaking to a human that verified my concern
7 April 2026
Unprompted review
Reply from hosting.com
HI Sammie! There is really nothing better to a real human support. Our team are available 24/7 ready to assist, please contact us anytime!
James,
Customer Advocacy
Immediate Support
Review for Hosting.com
Requested support and received it within minutes.
I had a tricky DNS zone error with a subdomain (CNAME conflict ). I submitted a ticket and they responded extremely quickly. They identified the issue (leftover TXT records conflicting with the CNAME), removed the conflicting records, and added the correct CNAME for me.
The whole process was fast and professional. I really appreciate the quick turnaround — it saved me a lot of frustration and time.
Would recommend their support team.
7 April 2026
Unprompted review
Reply from hosting.com
Hi Mike! Thank you for taking the time leaving this kind review. DNS conflict can indeed be a problem, we are glad that our team assisted and sorted the DNS records! We are always here to help, please reach out anytime!
James,
Customer Advocacy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.