SCAM, GHOSTING, DELETING EVIDENCE: Hostiko (and their claimed brand servera.sh) — Stolen Money, Fake KYC Trap & Disabled Account!
Stay far away from both Servera (servera.sh) and Hostiko (hostiko.com.ua / hostiko.network). Servera is simply an Estonian shell rebrand (operated by North Park OÜ, Registry Code: 17282675) of the notorious Ukrainian scam hosting provider Hostiko, which already had its provider status suspended on LowEndTalk for seizing customer funds and refusing to provide valid invoices and have a low score on Trustpilot.
Here is how their scam works in practice:
1. Post-Payment KYC Trap: You order a €1.89 VPS and pay by bank card. There is zero mention of mandatory ID verification before you pay. The second your payment goes through, they freeze your order, refuse to deliver the server, and demand that you upload your passport and complete a biometric 3D facial scan via a third-party service (Didit) within 48 hours.
2.Broken Verification & GDPR Violations: Their verification session link errors out and locks you out immediately. Even worse, their own Privacy Policy makes ZERO mention of collecting passports or biometric facial data (a blatant violation of GDPR Articles 9 and 13).
3. "No Refunds Under €5" Scam: Look at their Refund Policy - they conveniently state that they "do not review refund requests under €5", while selling €1.89 servers! They also put a fake clause in their Terms claiming "all customers use services for business purposes" to illegally strip consumers of EU refund rights.
4. Account Locked to Hide Evidence: When I sent a formal notice requesting either the activation of my paid server or a refund of my €1.89, they didn't reply and didn't refund a cent. Instead, they outright banned my account ("Customer login disabled!") to block me from accessing my paid invoices and support tickets and didn't replied to anything!
They literally take your card payment, refuse to deliver the server, lock your account so you can't download your invoice, and keep your money. I have initiated a formal bank chargeback (which will cost their Stripe account a €15 dispute fee) and reported North Park OÜ (17282675) to the Estonian Tax and Customs Board (EMTA), the Data Protection Inspectorate (AKI), and the Consumer Protection Authority (TTJA).
I can see why they are replying here like "eeh we can't identify you as one of our customers". Yeah, I would also fail to do so after LOCKING customers account.
TL;DR: Really shady company that is breaking a lot of laws, wiping their feet with your personal data, banning, ghosting and scamming you
Avoid these scammers at ALL costs!
Reply from Hostiko
Hello,
Thank you for your review.
I would like to point out that this review is not about Hostiko, but rather about its sub-brand, Servera, which is operated by a separate team and focuses on extremely low-cost services with a correspondingly strict security policy.
As a hosting provider with zero tolerance for abuse, we actively work to prevent any misuse of our infrastructure, even before malicious activity can occur.
At Servera, this policy is strictly enforced, with particularly stringent rules in place. For example, if you register an account using fake information, such as "abc abc", you will almost certainly be required to undergo identity verification. This is explicitly stated in Servera's Terms of Service, under Section 3, "Account Responsibilities."
Regarding any other issues, you are welcome to contact Servera's support team, who always strive to resolve disputes amicably.
Since this review does not directly concern services provided by Hostiko and is a duplicate, I kindly request that you remove it.