Bad customer service
I initially ordered their hosting from
hosterspot on Ebay. The first couple of days were rough to get started but I decided to stick it out with this guy.
I thought part of the problem was with my original hosting company but come to find out they gave me empty nameservers to use. Which was why the site wouldn't transfer at first.
After that everything went smoothly for a couple of weeks. I did notice when I put in a ticket to ask a question it took about 48hrs to get a response.
This should have been a big red flag but I really wanted to keep my business with this guy. I figured he was just starting out and I plan to make multiple sites over the next couple years.
So having an inexpensive hosting like hosternation was a great option. Not to mention his server speed isn't bad. Which is why I gave it 2 stars instead of one.
If that was the worst part, I would have no right to give them a bad review. However, after a couple of weeks, my site went into suspended status over usage.
I paid to have the site designed so that was hundreds of dollars worth of work. After 4 days of no response, I put in a cancellation.
The following day he finally responded. But I had moved the site to another host, all I wanted was my files back. He contacts me telling me it's fixed and that I could retrieve the files through cPanel.
Although it wasn't working, likely because I put in a cancellation request and he canceled it before fixing it. Then he says he reinstated everything and everything was working again.
So to make sure I transferred my site back and went to access the files. Well this is 6 days later with no response, no files and no website.
As far as I'm concerned this company has cost me hundreds of dollars, hundreds of man hours, and a lot of frustration for no reason.
If you want customer service from this guy, you won't get it. It seems like he does this job a few hours a week and doesn't care that real businesses are counting on hosting to make money. Luckily for me, I started a new site on a different host so It doesn't matter. But for someone wanting to make money with their website, this company doesn't have the support to keep your site stable, in my experience.